Denise L Dickey
Ocklawaha,FL
Summary
Dynamic Sales Associate with proven success at Belk Department Store, excelling in customer service and relationship building. Leveraged exceptional problem-solving skills to enhance customer satisfaction and drive sales. Adept at POS operations and inventory management, consistently fostering a welcoming environment that encouraged repeat business and increased revenue.
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.
Overview
3
3
years of professional experience
Work History
Sales Associate
Belk Department Store
05.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
Bachelor of Science - Psychology
Hampton University
Hampton, VASkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Outgoing personality
- Flexible schedule
- Money handling
- Verbal/written communication
- Client service
- Conflict resolution
- Customer needs assessment
- Complex Problem-solving
- POS system operation
- Upselling
- Retail store operations
- Adapt to diverse groups
- Policy and procedure adherence
- Merchandise display
- Product recommendations
- Display setup
- Relationship selling
- Fraud detection
- Cold calling
- Upselling and cross selling
- Calm demeanor
- Written and oral communication skills
- Energetic self-starter
- Retail loss prevention
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkInternshipWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CultureFlexible work hoursPaid time offHealthcare benefitsPersonal development programsPaid sick leaveStock Options / Equity / Profit Sharing4-day work weekCareer advancementQuote
There’s no reality except the one contained within us. That’s why so many people live an unreal life. They take images outside them for reality and never allow the world within them to assert itself.
Hermann Hesse
Timeline
Sales Associate
Belk Department Store
05.2022 - Current
Bachelor of Science - Psychology
Hampton University
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