Denise Leon
Cary,IL
Summary
Organized Administrator with great time management, multitasking and scheduling skills. Works well in fast-paced, changing, and challenging environments and dependable in handling administration needs and improving work performance. Bi-lingual fluent in Spanish.
Overview
6
6
years of professional experience
Work History
Shift Leader
Dunkin' Donuts
01.2019 - 08.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Assistant
O Salon
03.2023 - 03.2024
- Greeted guests in with friendliness and professionalism.
- Assisted managers in decision-making processes based on thorough clients.
- Answered incoming phone calls to process requests, relay messages to appropriate personnel, provided information, schedule new appointments.
- Supported head stylist during high-pressure situations such as appointments by staying organized, focused, and prepared to handle any last-minute changes or requests.
- Completed basic styles for regular customers by using strong blow-drying and curling abilities.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Increased client satisfaction by providing excellent customer service.
- Checked in with clients to confirm comfort throughout appointments and services.
Education
Cosmetology And Spa Academy
Cary12.2021
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Customer service focus
- Flexible Schedule
- Team motivation
- Strong verbal and written communication
- Creative Problem-Solving
- Daily workflows
- Client Service
Languages
Spanish
Full Professional
Timeline
Assistant
O Salon
03.2023 - 03.2024
Shift Leader
Dunkin' Donuts
01.2019 - 08.2024
Cosmetology And Spa Academy
Similar Profiles
Peter CayePeter Caye
Compliance / Sanitation Manager at Great American Donuts (Dunkin Donuts)Compliance / Sanitation Manager at Great American Donuts (Dunkin Donuts)
Richard AbainciaRichard Abaincia
Shift Manager at Golden Donuts Incorporated/ Dunkin DonutsShift Manager at Golden Donuts Incorporated/ Dunkin Donuts
Nadia MckissackNadia Mckissack
Dunkin, Crew Member at Donuts, Dunkin' DonutsDunkin, Crew Member at Donuts, Dunkin' Donuts
Alisha GhelfiAlisha Ghelfi
Crew Member at Dunkin' DonutsCrew Member at Dunkin' Donuts
Perry ShorePerry Shore
Operations Manager at The Pieceful ProjectOperations Manager at The Pieceful Project