Denise M Harris
424 Terry Circle Shiloh,GA
Summary
Self-directed and self-motivated Service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
18
18
years of professional experience
Work History
Manufacturing Systems Expert
Kimberly-Clark Corp.
LaGrange, GA
10.2020 - Current
- Provide leadership and support in production reporting, inventory control, customer service, quality reporting and other supporting systems to meet team objectives and comply with mill, corporate and external regulations to drive business results.
- Assist in various projects like inventory control and material flow work streams
- Develop and maintain effective working relationship with Crews, Crew Leadership, Core Team, and Customers both internal and external.
- Provide developmental training to crews as subject matter expert, and report to Asset Leaders with performance review feedback and recommendations.
- Investigate and respond to customer complaints in a timely matter, ensuring effective corrective action is identified and implemented to meet customer specifications.
Machine Operator
Kimberly-Clark North America Corp.,
Lagrange, GA
07.2017 - 10.2020
- Responsible for operations, trouble shooting, and upkeep of high-speed machinery used to manufacturing nonwoven material
- Responsible for ensuring superior quality of produced material
- Demonstrate initiative and flexibility to support business results
- Participate in root cause assessments of all safety, product/process, quality and productivity issues.
Account Billing Specialist
EMS Consultants. Ltd.
Lagrange, GA
01.2017 - 07.2017
- Compiled data provided by Emergency Medical Technicians from Ambulance transports for claims submittal to insurance company, then subsequently bill patients
- Work directly with insurance companies and healthcare providers to get claims processed in a timely manner
- Review and appeal unpaid and denied claims
- Other duties include verifying patients' insurance coverage, answering patients' billing questions and handling collections on unpaid accounts
Special Services Associate
The Home Depot
Thomaston, GA
10.2014 - 05.2016
- Oversaw operations of Special Service desk including order management, inventory sales, and contractor
- Multi-task between in store consumer sales and contractor phone sale orders to resolve customer complaints
- Provided follow-up for regular store merchandise and special order merchandise on special projects
- Interact with customers on daily basis to process check, credit/debit, and cash money transactions at point of sale terminals using HD program
- Engage with customers to locate products and services that provide a solution to resolve home improvement need
Customer Service Specialist
American Home Shield
LaGrange , GA
07.2006 - 01.2013
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Resolved concerns with products or services to help with retention and drive sales.
- Described product highlights and benefits to help guide purchasing decisions.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Medical Claims Associate II
Blue Cross Blue Shield/ WellPoint
Columbus, GA
12.2001 - 07.2006
- Worked productively in fast-moving work environment to process large volumes of claims.
- Checked level and type of coverage and evaluated contracts.
- Verified client information by analyzing existing evidence on file.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations.
- Paid or denied medical claims based upon established claims processing criteria.
- Demonstrated respect, friendliness and willingness to help wherever needed
Education
Diploma - Masters of Cosmetology
Virginia College Technical
Lagrange, GA12.2013
Bachelor of Science - Computer Information Systems
Columbus State University
Columbus, GA05.2005
Skills
- Self-motivated
- Excellent Communication
- Leadership and Decision Making
- Training
- Time management
- Resolution driven
- Active Listener
- Proficient in MS Office
- Customer Service Inbound/Outbound
- Flexible & Adaptable
Timeline
Manufacturing Systems Expert
Kimberly-Clark Corp.
10.2020 - Current
Machine Operator
Kimberly-Clark North America Corp.,
07.2017 - 10.2020
Account Billing Specialist
EMS Consultants. Ltd.
01.2017 - 07.2017
Special Services Associate
The Home Depot
10.2014 - 05.2016
Customer Service Specialist
American Home Shield
07.2006 - 01.2013
Medical Claims Associate II
Blue Cross Blue Shield/ WellPoint
12.2001 - 07.2006
Diploma - Masters of Cosmetology
Virginia College Technical
Bachelor of Science - Computer Information Systems
Columbus State University
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