Summary
Overview
Work History
Education
Skills
Timeline
Generic

Denise M. Williams

Saint Louis,MO

Summary

Dynamic banking professional with extensive experience at Enterprise Bank & Trust, excelling in cash handling and customer service. Proven track record in mentoring teams and enhancing operational efficiency. Skilled in problem-solving and attention to detail, successfully boosting branch sales through tailored product recommendations and fostering client loyalty.

Professional banking specialist prepared for role, bringing solid experience in financial services. Strong focus on team collaboration, customer service, and operational efficiency. Adept at handling transactions, resolving issues, and ensuring adherence to compliance standards. Known for reliability, adaptability, and achieving results in dynamic environments.

Overview

17
17
years of professional experience

Work History

Lead Teller

Enterprise Bank & Trust
06.2011 - 05.2024
  • Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
  • Assisted in training new tellers to ensure a consistent level of excellent service across the team.
  • Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
  • Mentored tellers, fostering professional growth and improved performance within the team.
  • Investigated and promptly resolved issues with patron accounts.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Provided exceptional customer service, resulting in increased loyalty among existing clients and referrals of new business opportunities from satisfied customers.
  • Introduced customers to other bank team members to help meet financial needs.
  • Prevented losses by identifying suspicious activities and escalating concerns according to bank policies and procedures.
  • Developed rapport with clientele by delivering personalized services that addressed specific financial needs.
  • Implemented security measures to protect sensitive client information and financial assets from potential fraud or theft.
  • Boosted branch sales with proactive product recommendations based on customer needs.
  • Enforced compliance with bank regulations and policies to reduce financial risks.

Teller Supervisor

Champion Bank/Bank Liberty
04.2007 - 10.2011
  • Managed teller schedules, ensuring adequate staffing levels during peak business hours.
  • Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
  • Counted cash drawers and made bank deposits.
  • Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
  • Assisted in recruiting new tellers, conducting interviews and making hiring recommendations based on candidate qualifications.

Education

No Degree -

Meramec Community College
Saint Louis ,MO

Oakville Senior High
Oakville, MO
06-1976

Skills

  • Positive attitude
  • Customer service
  • Problem-solving
  • Attention to detail
  • Transactions processing
  • Cash counting
  • Vault security
  • Decision-making
  • Team collaboration and leadership
  • Operational efficiency
  • Cash handling expertise
  • Cash handling accuracy
  • Transaction overrides
  • Staff supervision

Timeline

Lead Teller

Enterprise Bank & Trust
06.2011 - 05.2024

Teller Supervisor

Champion Bank/Bank Liberty
04.2007 - 10.2011

No Degree -

Meramec Community College

Oakville Senior High

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