Summary
Overview
Work History
Education
Skills
Timeline
Generic

Denise Hettinger

Fort Collins,CO

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

37
37
years of professional experience

Work History

Specimen Collector and Phlebotomist

Precision Diagnostics
05.2024 - Current
  • Reduced patient wait times with effective scheduling and streamlined specimen processing techniques.
  • Maximized patient satisfaction by providing clear explanations of collection procedures and addressing any concerns or questions.
  • Exceeded performance metrics set forth by management in terms of both volume collected as well as accurate documentation completion rates.
  • Enhanced patient comfort during collection by maintaining a clean, organized, and calming environment.

INSURANCE AGENT

American Income Life Insurance Company
07.2023 - 05.2024
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.

KELLEY BLUE BOOK BUYING SPECIALIST

Loveland Ford Lincoln
12.2022 - 04.2023
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget..
  • Collected, arranged, and input information into database system.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Maintained database systems to track and analyze operational data.
  • Analyzed sales data to identify trends and adjust marketing strategies accordingly.
  • Assisted in developing strategic plan that aligned with long-term company goals.

SERVICE BDC DEPARTMENT MANAGER

Loveland Ford Lincoln
11.2021 - 12.2022
  • Supervision of Team in Service BDC Service Department
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Organized and detail-oriented with a strong work ethic.

ACCOUNT SET UP SPECIALIST

Tecobi
12.2020 - 11.2021
  • Engage customers via text-based program for Dealerships Nationwide
  • Set appointments for Salespeople at Dealerships
  • Set up new accounts
  • Work with Vendors and Clients to get A M=DMS data feed set up
  • Maintain tracking spreed sheets on daily basis
  • Respond to emails and workplace messages
  • Work with Performance Managers and Clients to troubleshoot issues
  • Answer incoming Customer Service phone calls

BDC REPRESENTATIVE

Spradley Barr Ford Lincoln Greeley
02.2018 - 08.2020
  • Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
  • Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
  • Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
  • Contributed to dealership revenue by upselling additional products or services during the sales process.
  • Greeting and meeting customers for appointments
  • Professionally answering incoming calls on multi-phone system
  • Making numerous outbound calls daily to prospective retail customers


ENGAGEMENT SPECIALIST

StarTek
10.2017 - 02.2018
  • Provided technical support to Comcast customers with issues
  • Provided ongoing support to clients throughout their journey, fostering long-lasting partnerships built on trust and mutual understanding.
  • Coordinated with other departments within the organization when necessary, fostering an environment of collaboration towards shared objectives related to customer success.
  • Collaborated with cross-functional teams to develop innovative strategies for improving customer engagement.

MEDICAL ASSISTANT/SCHEDULER/PHLEBOTOMIST

Banner Health
05.2012 - 09.2017
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Schedule and educate patients for Endoscopy or Colonoscopy
  • Verified patient insurance
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Taught patients about medications, procedures, and care plan instructions.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Enhanced patient care by meticulously recording vital signs and updating patient records.
  • Check in patients in and out of EMR system
  • Phlebotomist as needed
  • Answer phone calls and scheduled patients appointments daily
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

CAPTAIN/LIEUTENANT

High Plains Correctional Facility
08.2009 - 03.2010
  • Demonstrated exceptional decision-making abilities during high-pressure situations, maintaining a calm demeanor and focusing on Correctional Officer, Staff, and Inmate safety.
  • Served as a reliable and dependable Shift leader, consistently completing daily operations of prison and supporting fellow Correctional Officers as needed.
  • Prepare Daily Reports, approve incident reports, assist with discipline hearings.
  • Accept all new incoming inmates into the facility, assign living arrangements.
  • Brief on coming shift of daily facility activities.

DEPUTY/CORRECTIONAL OFFICER III

Weld County Sheriff's Office
07.1988 - 05.2009
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
  • Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
  • Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
  • Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
  • Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
  • Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
  • Completed intake paperwork, fingerprints, and searches.
  • Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
  • Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
  • Booked new inmates into facility and processed inmates for release.
  • Facilitated effective emergency response drills, preparing staff for potential crises.
  • Responded to emergency situations and de-escalated hostile confrontations.
  • Interviewed inmates to obtain information and evidence.
  • Coordinated with other law enforcement personnel to exchange information.

Education

Associate of Occupational Studies Allied Health - Allied Health - Medical Assisting

Institute of Business And Medical Careers
Greeley, CO
04-2012

Associate of Applied Science - Criminal Justice

Aims Community College
Greeley, CO
08-1994

GED -

Aims Community College
Greeley, CO
03-1985

Skills

  • Patient interaction expertise
  • Adaptable to change
  • Effective question response
  • Thorough clinical documentation practices
  • Proficient in venipuncture techniques
  • Adherence to confidentiality standards
  • Efficient documentation management
  • Detail-oriented labeling techniques
  • Specimen processing expertise
  • Detailed patient identification procedures
  • Skilled in venipuncture techniques
  • Effective task prioritization
  • Quality control standards
  • Proficient in centrifuge equipment handling
  • Critical thinking in problem resolution
  • Strong attention to detail
  • Effective at managing multiple tasks
  • Effective verbal communication
  • Effective problem resolution
  • Adherence to professional standards
  • Data collection
  • Precise labeling
  • Specimen collection expertise
  • Effective patient communication
  • Responsive to changing circumstances
  • Addressing questions effectively
  • Accurate clinical documentation
  • Employee training and development
  • Customer service management
  • Conflict resolution
  • Goal oriented
  • Workflow management
  • Trustworthy and honest
  • Quality assurance
  • Office administration
  • Employee supervision
  • Coaching and mentoring
  • Analytical thinking
  • Shift scheduling
  • Process optimization
  • Supply ordering

Timeline

Specimen Collector and Phlebotomist

Precision Diagnostics
05.2024 - Current

INSURANCE AGENT

American Income Life Insurance Company
07.2023 - 05.2024

KELLEY BLUE BOOK BUYING SPECIALIST

Loveland Ford Lincoln
12.2022 - 04.2023

SERVICE BDC DEPARTMENT MANAGER

Loveland Ford Lincoln
11.2021 - 12.2022

ACCOUNT SET UP SPECIALIST

Tecobi
12.2020 - 11.2021

BDC REPRESENTATIVE

Spradley Barr Ford Lincoln Greeley
02.2018 - 08.2020

ENGAGEMENT SPECIALIST

StarTek
10.2017 - 02.2018

MEDICAL ASSISTANT/SCHEDULER/PHLEBOTOMIST

Banner Health
05.2012 - 09.2017

CAPTAIN/LIEUTENANT

High Plains Correctional Facility
08.2009 - 03.2010

DEPUTY/CORRECTIONAL OFFICER III

Weld County Sheriff's Office
07.1988 - 05.2009

Associate of Occupational Studies Allied Health - Allied Health - Medical Assisting

Institute of Business And Medical Careers

Associate of Applied Science - Criminal Justice

Aims Community College

GED -

Aims Community College

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Denise Hettinger