Denise Perez
Atlanta,Georgia
Summary
Certified pharmacy technician with forty years' experience in pharmaceutical operations and customer service. Proficient in medication dispensing, inventory management, and pharmacy software systems. Known for attention to detail, accuracy in prescription filling, and commitment to patient safety and satisfaction while displaying strong interpersonal skills and leadership abilities.
Overview
37
37
years of professional experience
Work History
Certified Pharmacy Technician II
Emory University Hospital
Atlanta, GA
04.2006 - Current
- Communicated with Opening Technician to assess daily batching and compounding requirements.
- Gathered injectable vials and supplies necessary for batching processes.
- Maintained quality standards by adhering to USP 797 protocols, including proper gowning procedures.
- Employ Aseptic Technique 3 Step Process to clean and sterilize all surfaces in IV Room.
- Prioritized STATS before batching using CNR in EPIC system.
- Repeat Aseptic Technique Process prior to leaving the IV Room.
- Once Batching is complete with product specific labels and required Auxiliary Labels
- Restock supplies to ensure continuous operational efficiency.
- PHARMACY STARS
- Assist Front with stocking, delivery of medications to OR/ Cath Lab and EP Rooms and Anesthesia Switch Out.
- Maintain HLC Requirements and Monthly Floor Inspections
Assistant Store Manager
Kroger Co, Inc
Atlanta, Georgia
07.2015 - 04.2021
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Trained new employees on store policies, procedures and customer service standards.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Coordinated with vendors to secure product availability at competitive prices.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Organized daily meetings with department heads to review progress on key objectives.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Created promotional campaigns to increase brand awareness and attract new customers (Merchandising)
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects such as New Hire Events and Community Outreach.
- Ensured compliance with all safety regulations throughout the store premises.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Lead Pharmacy Technician IV
Emory University Hospital
Atlanta, Georgia
09.2006 - 01.2014
- Monitored staff productivity levels and provided guidance when needed.
- Managed day-to-day operations of the pharmacy department including staffing schedules.
- Prepared sterile products according to established standards and procedures.
- Assisted in the training of new pharmacy technicians and provided feedback on their performance.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Consulted with nursing staff via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Provided exceptional customer service, ensuring patient satisfaction and loyalty.
- Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
- Trained new technicians in pharmacy procedures and customer service.
- Developed and maintained positive relationships with pharmacists and other healthcare providers.
- Maintained a clean and organized pharmacy workspace to ensure efficiency.
- Implemented and monitored compliance with pharmacy policies and regulations.
- Organized and led team meetings to discuss workflow improvements and challenges.
- Led a team of pharmacy technicians, providing training and supervision.
- Addressed and resolved technician complaints and concerns., as well as nursing issues.
- Coordinated workflow to ensure timely and accurate medication dispensing.
- Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
- Answered telephones to respond to questions or requests.
Pharmacy Technician
Hillcrest Hospital
Mayfield Heights, Ohio
08.2000 - 06.2006
- Restocked shelves with new supplies of medications as needed.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Managed filing of prescriptions, both electronically and manually.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Interpreted and processed medication orders under supervision of pharmacist.
- IV Compounding and Batching
- Cart Fill and Delivery
- Stock Pixis Machines on Nursing Unit
Retail Pharmacy Technician
Rite-Aid Pharmacy
Cleveland, Ohio
05.1998 - 08.2001
- Dispensed prescription drugs per physician instructions in accordance with state laws.
- Greeted customers as they entered the store and provided them with assistance when needed.
- Maintained accurate records of prescriptions filled and medications dispensed.
- Managed daily operations within the pharmacy department including stocking shelves, ordering supplies, maintaining cleanliness standards.
- Ensured compliance with state board of pharmacy regulations regarding dispensing of medications.
- Provided customer service, answering phone calls and responding to emails.
- Performed data entry for new patient profiles and updated existing patient information.
- Assisted customers with prescription refills and inquiries.
- Filled orders from doctors' offices and other healthcare providers.
- Trained new employees on proper procedures for filling prescriptions.
- Stocked shelves with pharmaceuticals, medical supplies and over-the-counter products.
- Labeled medication containers according to pharmacy regulations.
- Verified insurance coverage for patients' medications.
- Ensured compliance with state and federal pharmacy laws and regulations.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Verified prescriptions and drug labels, documents and packages.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
- Assisted pharmacists in filling prescription orders accurately and efficiently.
- Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Operated cash registers to accept payments from customers.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Prepacked bulk medicines filled bottles with prescribed medications and typed and affixed labels.
Pharmacy Technician
Valley Hospital
Ridgewood, NJ
03.1991 - 06.1996
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Assisted in training new employees on pharmacy procedures.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Collaborated with other healthcare professionals such as nurses regarding drug therapies or treatments for patients under supervision on Pharmacists
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Organized work areas so that everything was easily accessible when needed.
- Performed data entry from charts and patient profiles into the pharmacy software system
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Prepared compound medications under the supervision of a licensed pharmacist.
- Prepared Chemo IV's, and Hazardous Medication
- Cart Fill and Delivery
- Compounded IV TPN's
Retail Pharmacy Technician
Reda Pharmacy
Spring Valley, New York
03.1989 - 06.1991
- Greeted customers as they entered the store and provided them with assistance when needed.
- Maintained accurate records of prescriptions filled and medications dispensed.
- Provided customer service, answering phone calls and responding to emails.
- Performed data entry for new patient profiles and updated existing patient information.
- Assisted customers with prescription refills and inquiries.
- Organized inventory in the stockroom according to expiration dates.
- Stocked shelves with pharmaceuticals, medical supplies and over-the-counter products.
- Processed payments through cash registers or computer systems.
- Verified insurance coverage for patients' medications.
- Utilized compounding equipment such as mortar and pestle, pill counters and automated machines.
Pharmacy Technician
Children's Hospital
Washington DC
07.1988 - 08.1989
- Cart Fill
- IV Batching and Compounding
- Chemo and Hazardous IV Compounding
- Medication Delivery to Nursing Units
- Assisted Pharmacists with filling Prescriptions
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Answered telephones to respond to questions or requests.
- Prepared compound medications under the supervision of a licensed pharmacist.
- Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
Education
MBA - Healthcare Administration
Walden University
Minneapolis, MN08-2015
Master of Science - Public Health
Walden University
Minneapolis, MN08-2012
Bachelor of Science - Biology
Shaw University
Raleigh, NC08-1987
Skills
- Certified pharmacy technician (CPhT)
- Pharmacy Software Proficiency
- Aseptic technique
- IV compounding
- Medication dispensing
- Pharmacy operations
- Inventory management
- Quality assurance
- Regulatory compliance
- Problem solving
- Critical thinking
- OmniCell
- Staff leadership
- Multitasking and organization
- EPIC
- New hire onboarding
Professional Organizations
- A member of ASHP
- A Member of TPTS
Timeline
Assistant Store Manager
Kroger Co, Inc
07.2015 - 04.2021
Lead Pharmacy Technician IV
Emory University Hospital
09.2006 - 01.2014
Certified Pharmacy Technician II
Emory University Hospital
04.2006 - Current
Pharmacy Technician
Hillcrest Hospital
08.2000 - 06.2006
Retail Pharmacy Technician
Rite-Aid Pharmacy
05.1998 - 08.2001
Pharmacy Technician
Valley Hospital
03.1991 - 06.1996
Retail Pharmacy Technician
Reda Pharmacy
03.1989 - 06.1991
Pharmacy Technician
Children's Hospital
07.1988 - 08.1989
MBA - Healthcare Administration
Walden University
Master of Science - Public Health
Walden University
Bachelor of Science - Biology
Shaw University
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