Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

DENISE N. CLARK

Atlanta,GA

Summary

Dynamic and results-driven sales and account management leader with over 16 years of experience in driving customer satisfaction and business growth. Proven ability to motivate and leverage deep expertise in understanding and addressing customer needs, challenges, and concerns. Adept at strategic problem-solving and fostering strong relationships to ensure stakeholder satisfaction and loyalty.

Overview

21
21
years of professional experience

Work History

Senior Account Executive - Department of Defense

T-Mobile USA
Atlanta, GA
01.2023 - Current
  • Guiding Clients Through 5G Transformation & Base Modernization | DON Spiral 4 Maven | FL, AL, MS, TN, IL, WI
  • Identify new business opportunities through market research and analysis.
  • Drive sales of company products and services by meeting with customers using strategic and organized approach.
  • Schedule and monitor project phases to ensure timely completion within budget constraints.
  • Organize meetings between clients/cross functional teams to discuss client mission requirements.
  • Address customer inquiries regarding contract terms or any associated disputes.
  • Conduct regular on-site inspections to monitor construction progress and quality.
  • Resolve unexpected issues and challenges, applying problem-solving skills to maintain project momentum.

Senior Sales Representative | Public Sector

VERIZON
Alpharetta, GA
09.2015 - 12.2022
  • Achieved significant revenue growth by generating incremental sales of over $500K and exceeding sales targets by 105%, demonstrating strong negotiation and strategic planning skills.
  • Managed large-scale projects including RFPs and E-Rate opportunities, utilizing project management principles to ensure successful outcomes and client satisfaction.
  • Built and maintained strong relationships with an account base of 150+ clients, employing consultative selling techniques to understand and address customer needs effectively.
  • Resolved complex issues and strategic problems, enhancing business direction and driving customer satisfaction through effective problem-solving and communication.
  • Promoted customer loyalty by addressing unique and recurring complaints, improving operations, and ensuring high levels of client satisfaction.
  • Engaged with over 200 public sector clients regularly to assess satisfaction, resolve issues, and introduce new offerings, showcasing excellent communication and relationship-building skills.

Sales Program Execution Manager | B2B, Southeast Region (SER)

AT&T
Atlanta, GA
08.2012 - 03.2015
  • Led the integration of business offerings in over 600 Company Owned Retail stores, generating approximately 20K Gross Adds per month and achieving an Average Revenue Per User of $70.
  • Collaborated with senior leadership and various functional groups to ensure consistent field messaging, demonstrating strong communication and relationship-building skills.
  • Increased B2B sales volumes by 30% by developing and managing a competitive pricing tool for Retail Sales Consultants, showcasing strategic planning and problem-solving abilities.
  • Recovered 15% of lost revenue by identifying and addressing improper use of business employee discounts and equipment billing, highlighting negotiation and analytical skills.
  • Partnered with senior leaders and sales teams across multiple channels to drive small business segment growth, emphasizing cross-functional communication and collaboration.
  • Forecasted performance metrics and trends to inform VPs about B2B offerings in Retail, demonstrating data analysis and strategic planning capabilities.
  • Developed and implemented business initiatives, monitoring tools, and governance to support internal stakeholders, showcasing project management and problem-solving skills.
  • Stayed updated on industry practices and trends to modernize business approaches and leverage the latest technology, highlighting continuous learning and adaptability.

Sales Planning Manager

AT&T
Atlanta, GA
04.2010 - 07.2012
  • Developed and implemented performance improvement strategies, enhancing overall team productivity and efficiency.
  • Managed planning, budgeting, and administrative activities for a 100-person sales team, demonstrating strong organizational and leadership skills.
  • Analyzed forecasts and provided strategic advice, enabling assigned markets to exceed key performance quotas.
  • Supported 15 sales leaders and teams with sales strategies, serving as a resource for CRM systems, and improving programs to increase sales productivity by 110% across four states.
  • Facilitated communication and collaboration among sales teams, ensuring alignment with organizational goals, and enhancing overall performance.

Business Account Manager

AT&T
Atlanta, GA
08.2007 - 03.2010
  • Prospected and managed assigned territory of3K accounts where30% market share equated $2.1M of $80M market

Senior Sales Representative | Public Sector

Nextel/Sprint Nextel
Silver Spring, MD
04.2004 - 06.2007
  • Managed accounts by providing ongoing technical support after the sale was completed.
  • Produced sales documents, finalized deals and filed records.
  • Identified potential new customers through research of industry trends and competitive analysis.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Identified customer needs by asking questions and advising on best solutions.

Education

MASTER OF BUSINESS ADMINISTRATION - Sales and Marketing

Florida A&M University
Tallahassee, FL

BACHELOR OF SCIENCE - Business Administration

Florida A&M University
Tallahassee, FL

Skills

  • Customer Success
  • Account Management
  • Customer relationship management
  • Prospecting and networking
  • Strategic Planning
  • Cross-Functional Communication
  • Customer Engagement
  • Client Relationship Building
  • Cross-functional teamwork
  • Customer Experience
  • Problem Solving
  • Reporting
  • Data Analytics

CRMs:

  • Revenue Management
  • Salesforce

Awards

Georgia “Customer Rules” Award Winner, Century Club Award, Top Sales Performance2019 |2020 |2021

Timeline

Senior Account Executive - Department of Defense

T-Mobile USA
01.2023 - Current

Senior Sales Representative | Public Sector

VERIZON
09.2015 - 12.2022

Sales Program Execution Manager | B2B, Southeast Region (SER)

AT&T
08.2012 - 03.2015

Sales Planning Manager

AT&T
04.2010 - 07.2012

Business Account Manager

AT&T
08.2007 - 03.2010

Senior Sales Representative | Public Sector

Nextel/Sprint Nextel
04.2004 - 06.2007

MASTER OF BUSINESS ADMINISTRATION - Sales and Marketing

Florida A&M University

BACHELOR OF SCIENCE - Business Administration

Florida A&M University

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DENISE N. CLARK