Denise Henton
Banker
Dayton,OH
Summary
Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic. Pragmatic professional with solid experience in leadership roles. Adept at implementing strategic business plans, driving growth and improving operations. Skilled in financial management and stakeholder relations. Collaborative and dedicated to building and leading talented and motivated individuals. Top-notch [Job Title] with proven track record of success leading and growing organizations. Strong background in strategic planning, financial management and team development. Skilled in identifying opportunities and implementing practical business strategies with commitment to staying informed about latest trends, technologies and best practices.
Overview
29
29
years of professional experience
7
7
years of post-secondary education
Work History
Executive Director
Single Parents Rock
01.2019 - Current
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Forge strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Built relationships with donors, government officials and other organizations to secure funding and support for organization.
- Negotiated contracts with vendors, securing favorable terms while adhering to budgetary constraints.
- Promoted a culture of continuous improvement by encouraging professional development opportunities for staff members.
- Collaborated with external organizations including non-profits, businesses and government agencies to create mutually beneficial partnerships.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Strengthened internal communication channels to facilitate cross-functional collaboration and decisionmaking.
- Increased organizational efficiency by streamlining processes and implementing new systems.
Housing Advocate
Hope & Healing
11.2019 - 11.2022
- Enhanced community awareness of fair housing laws through organizing workshops and distributing educational materials.
- Connected clients with supportive services, such as mental health counseling or job training programs, to promote self-sufficiency and stable housing situations.
- Advocated for clients facing discrimination within the housing market based on race, disability status, or other protected characteristics.
- Maintained detailed records of client interactions, case progress, and outcomes to ensure accurate reporting and evaluation of program effectiveness.
- Conducted thorough assessments of client needs to develop tailored plans aimed at achieving long-term housing stability.
- Assisted families in securing affordable housing by providing guidance on available resources and programs.
- Assisted clients in navigating complex legal processes related to eviction proceedings while ensuring they understood their options and rights.
Patient Access Representative
MedSystems Management
08.1995 - 07.2017
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Providing excellent customer service by promptly answering patient inquiries.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Education
Bachelor of Science - Health & Human Services
Wilberforce University
Wilberforce, OH 01.2021 - 05.2024
High School Diploma -
Meadowdale High School
Dayton, OH 08.1991 - 06.1995
Skills
- Operations Management
- Community Engagement
- Program Management
- Strategic Planning
- Budgeting and financial management
- Project Management
- Staff Management
- Relationship Building
- Leadership Development
- Public Speaking
- Compliance and regulations
- Operational planning
- Marketing
- Crisis Management
- Profit and loss statements
- Client Services
- Program monitoring
- Team Bonding
- Media Relations
- Member Databases
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Bachelor of Science - Health & Human Services
Wilberforce University
01.2021 - 05.2024
Housing Advocate
Hope & Healing
11.2019 - 11.2022
Executive Director
Single Parents Rock
01.2019 - Current
Patient Access Representative
MedSystems Management
08.1995 - 07.2017
High School Diploma -
Meadowdale High School
08.1991 - 06.1995