Denise N. LaFronz
East Rutherford,USA
Summary
Professional with strong background in executive support, adept at managing complex schedules, coordinating meetings, and handling confidential information. Highly skilled in communication, organization, and problem-solving, ensuring seamless office operations. Focused on team collaboration and achieving results, adapting flexibly to changing needs and priorities. Dependable and resourceful, consistently delivering high-quality outcomes.
Overview
8
8
years of professional experience
Work History
Executive Assistant
J.P Morgan Chase
09.2021 - 07.2024
- Provided administrative support for three Managing Directors and staff of the Digital Customer Experience Department
- Maintained complex and detailed calendars
- Screened incoming calls and determine the level of priority, while using caution in dispensing information
- Managed the coordination and logistics of both internal and external meetings
- Arranged and coordinate complicated domestic and international travel
- Organized all aspects for offsite conferences and external events, including catering and transportation
- Processed invoices and T&E expense claims for team members
- Ensure all policies are followed and items are processed within provided guidelines
- Act as a subject matter experts for policies and procedures
- Assisted with staff on-boarding and off-boarding, which includes requesting equipment setup and system access
- Produced high quality emails and messages to individuals at all levels of the organization
- Maintained current organizational charts and Executive Bio’s
- Handled regular activities without prompting, and advise in advance with issues or delays
- Assisted in editing spreadsheets and presentations, including printing and binding, for client meetings
- Worked cooperatively with the administrative assistants team, in positive partnership to support each other smoothly
- Planned and coordinated team building events
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
Executive Assistant
Brown Brothers Harriman
12.2016 - 09.2021
- Provided high level support to the Managing Director of Systems, five Senior Vice Presidents and the staff of Systems and Global Security Departments
- Fulfilled daily executive assistant duties, including calendar management, communication, and projecting a compassionate face for the executives
- Arranged complex travel arrangements both domestic and international
- Resolved all calendar conflicts to maximize executives’ productivity
- Prepared and reconciled expense reports to corporate credit card statement
- Updated and organized reports, presentations, and agenda items
- Provided personal assistance when needed to executive who travels extensively
- Coordinated all department office space and internal moves to ensure proper alignment with team members
- Created presentations, charts and spreadsheets for meetings
- Assisted with onboarding new directs, interns and consultants including but not limited to ordering equipment and securing seating
- Served as central point of contact for all outside vendors
- Created and maintain up-to-date organizational chart
- Purchased office supplies and maintain accurate records of expenses
- Screened/directed a high volume of telephone calls and greet guests
- Coordinated domestic/international appointments, meetings, travel arrangements, audio/video conferences, conference calls, interviews, vendor engagements
- Processed travel/entertainment expense reimbursements and invoices for payment
- Handled confidential and sensitive information with discretion and tact.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
Education
Diploma - Business Administration
Northern Valley Demarest High School
Demarest, NJ06.1988
Some College (No Degree) - Business Administration
Penn State University
State College, PASkills
- Google Suite
- Microsoft Teams
- Concur
- Nuance PDF Writer
- SharePoint
- Ariba Buyer
- Zoom
- Skype for Business
- Calendar management
- Event planning
- Internet operations
- Schedule & calendar planning
- Executive support
- Administrative support
- Strong problem solver
- Meticulous attention to detail
- Expense reporting
- Professional and mature
- Travel coordination
- Meeting planning
- Database management
- Advanced MS office suite
- Resourceful
- Invoice processing
- Conflict management
- Conference planning
References
Available upon request
Timeline
Executive Assistant
J.P Morgan Chase
09.2021 - 07.2024
Executive Assistant
Brown Brothers Harriman
12.2016 - 09.2021
Diploma - Business Administration
Northern Valley Demarest High School
Some College (No Degree) - Business Administration
Penn State University
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