Denise Noel Gorczyca
Harrisburg,PA
Summary
Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs and initiatives. Professional with administrative expertise and strong focus on operational efficiency. Skilled in scheduling, document management, and customer service. Team-oriented, adaptable, and results-driven. Known for reliability, effective communication, and problem-solving abilities.
Overview
11
11
years of professional experience
Work History
Call Center Representative
Clark
11.2024 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Associate
GXO Logistics
09.2024 - 11.2024
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
Team Leader
GXO Logistics
11.2023 - 08.2024
- Runs1-3 production lines and supervising and training 12-15 associates per line, meet/exceed daily production goals, machine operator, safety team member clerk, and some accounting work on payable accounts
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Demonstrated adaptability during peak workload periods while maintaining high-quality results and meeting tight deadlines.
Material Handler
GXO Logistics
04.2022 - 11.2023
- Material handler, picking, packing, Ecom dept, Canada division associate, inbound, storing product, verification, audit dept
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Used hand-held scanners and physical logs to accurately track item movements.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
Team Lead
Axcess Staffing Services
10.2018 - 04.2022
- Worked for several years at different GXO Logistic locations doing a variety of work for various clients
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
Call Center Representative
Comcast
06.2016 - 10.2018
- Call center representative, customer service
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Customer Service
Grove Collaborative
02.2014 - 06.2016
- Customer service rep, trainer responsible for training new hires
- Prepared vendor invoices and processed incoming payments.
- Maintained good working relationships with vendors and resolved disputes.
- Streamlined invoice processing by implementing efficient filing and tracking systems.
- Evaluated financial records to detect errors and discrepancies.
Education
High school diploma - undefined
East Pennsboro Area Shs
Enola, PA06.1993
Skills
- Word/Excel Proficiency
- Effective Task Management
- Clear Verbal and Written Communication
- Professional Phone Communication
- Accurate Data Entry
- Effective Leadership
- Office Coordination
- Invoice Processing
- Warehouse Operations Expertise
- Administrative Support Experience
Timeline
Call Center Representative
Clark
11.2024 - Current
Associate
GXO Logistics
09.2024 - 11.2024
Team Leader
GXO Logistics
11.2023 - 08.2024
Material Handler
GXO Logistics
04.2022 - 11.2023
Team Lead
Axcess Staffing Services
10.2018 - 04.2022
Call Center Representative
Comcast
06.2016 - 10.2018
Customer Service
Grove Collaborative
02.2014 - 06.2016
High school diploma - undefined
East Pennsboro Area Shs
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