Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Denise O. Marroquin

McAllen,TX

Summary

Reliable and upbeat individual successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising and payment processing. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. I seek a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience

Work History

Mobile Expert

T-Mobile
03.2010 - Current
  • Maintained sound knowledge of company product suites.
  • Performed in-store product demonstrations at assigned events.
  • Monitored wireless sales space to establish familiarity with various carriers.
  • Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
  • Upsold customers by recommending accessories and promotions to increase revenue.
  • Accepted and processed payments and purchases for new equipment using POS system.
  • Tracked and recorded department inventory of products.
  • Operated product tools, equipment, and point of sale terminals.
  • Activated both contract and pre-paid wireless phones for customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
  • Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
  • Replenished, faced and organized merchandise on shelving.
  • Guided customers to quickly locate merchandise in showroom.
  • Increased monthly sales by recommending seasonal buy one get one sales, rebates and limited time offers.
  • Oversaw signage, pricing and shelf labeling to promote neat, professional presentation.
  • Monitored entrances and exits to promote store safety and minimize product loss.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Developed strong rapport with customers and created positive impression of business.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Prioritized helping customers over completing other routine tasks in store.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Processed accurate credit, debit, check and cash sales transactions for more than 25 customer orders per day.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases.
  • Tracked down hard-to-find merchandise at diverse locations.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Increased business sales utilizing Product or Service knowledge.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Discussed Product or Service with customers, outlined restrictions and educated on policies.

Computer Specialist

Best Buy
01.2009 - 12.2009
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Linked computers to network and peripheral equipment.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Decommissioned outdated equipment, referring devices to appropriate recyclers or disposal personnel.
  • Executed technology implementation projects, minimizing downtimes and business disruptions.
  • Maintained electronic record integrity by verifying implementation of internal quality standards and external regulations.
  • Maintained accurate records of communications, remedial actions and installation activities.
  • Managed data transfers between systems and storage mediums.
  • Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
  • Assisted computer users with technical issues remotely and at workstations.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.
  • Followed work orders precisely to identify equipment needed, materials required and sequences to correctly completing assignments.
  • Performed tests of functionality, security and performance of different workstations and devices.
  • Trained and supported end-users with software, hardware and network standards and use processes.
  • Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
  • Managed program errors with analytical approach focused on troubleshooting, diagnosing and resolving each problem.
  • Created and improved standards team-wide.
  • Retained existing clients and developed new accounts by extending high quality and efficient support service.
  • Entered exact commands at computer terminals to activate specific sequences in support of operations.

Owner

Tropic Tan & Massage
01.2009 - 12.2009
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Reconciled daily sales, returns and financial reports in QuickBooks.
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
  • Optimized team hiring, training and performance.
  • Maintained up-to-date administrative records to monitor operational conditions.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
  • Devised processes to boost long-term business success and increase profit levels.
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
  • Trained and developed team members to build human capital.
  • Developed sales presentations and promotion initiatives to key accounts to drive product sales and increase brand awareness.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Aligned branding initiatives and sales strategies with client goals.
  • Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
  • Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Discovered areas of improvement by generating quarterly operational and sales reports.
  • Improved records management systems for leases and contracts to boost renewals timeliness.

CEO

Tropic Tan & Massage
01.2008 - 12.2008
  • Built productive relationships with industry partners and competitors to support strategic business objectives.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
  • Maintained effective staff and resource utilization rates to balance financial and operational obligations.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Monitored use of best practices at levels and implemented corrective actions to bring employees into compliance.
  • Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
  • Prepared organization for forecasted demand levels through effective operational planning.
  • Identified and capitalized on short- and long-term revenue generation opportunities to maximize bottom-line profitability.
  • Drove implementation of new market expansion to propel business forward and adapt to market changes.
  • Negotiated terms of business acquisitions to increase business base, solidify market presence and diversify offerings.
  • Coached and guided senior managers to improve effectiveness and policy enforcement, resulting in improved employee job satisfaction and higher performance levels.
  • Worked with department heads to stay current on needs and offer high-level support for day-to-day operations.
  • Determined vision and strategic direction for area and coordinated resources to achieve targets within optimal timeframes.
  • Spearheaded initiatives to better target business metrics tracking and improve decision-making with real-time data.
  • Improved business profits through strategic updates to processes, procedures and team makeup.
  • Increased company revenue through aggressive new market strategies.
  • Oversaw large-scale staff recruitment and development initiatives to keep workforce skilled and effective.
  • Developed and implemented strategic updates to operations to solve issues affecting efficiency, profitability and production.
  • Met dynamic needs by keeping internal systems scalable and highly responsive.
  • Spearheaded product line diversification to achieve increase in revenue and penetrate wider markets.
  • Led operational oversight and budgetary supervision for locations.
  • Led strategic and business initiatives to successfully grow revenue.
  • Developed and implemented strategic updates to operations to solve issues affecting efficiency, profitability and production.

Bartender

Kabos Klub
01.2008 - 12.2008
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Set up glassware, liquor and other necessary supplies for special events.
  • Operated efficiently in high-volume setting to prepare and serve more drinks per hour.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Managed cash and bar revenue during special promotions or sporting events.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Trained bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
  • Managed accurate register and produced daily sales reports backing up inventory usage numbers.
  • Consulted with managers to organize special events and promotions.
  • Decreased waste, following strict recipes and drink measurement protocol.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Completed regular bar inventories and daily requisition sheets and increased sales and profits.
  • Recruited and trained new bartenders and barbacks and scouted and auditioned performers for various special events.
  • Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
  • Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
  • Implemented drink prep procedures that significantly reduced wasted stock.
  • Improved and applied social media marketing strategies to increase patronage.
  • Orchestrated numerous private parties, business meetings and formal engagements.
  • Generated higher ticket averages by training employees on suggestive up-selling techniques.
  • Increased bar revenue through development and marketing of featured cocktails.
  • Developed drink menu with creative cocktails, contemporary wines and craft beers.

Front Desk Associate

Cornerstone Fitness Studio
01.2007 - 12.2007
  • Maintained cleanliness and organization of front desk area.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Used internal software to process appointments, check-ins and check-outs.
  • Performed basic daily bookkeeping tasks.
  • Answered guest questions and referred to local points of interest.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Collected room deposits, fees and payments.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Asked customers questions to meet special requests.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Responded swiftly to requests and other inquiries made via establishment website, email or phone.
  • Contacted housekeeping staff and maintenance department immediately to resolve issues.

Server

Pizza Hut
01.2006 - 12.2006
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Answered customers' questions, recommended items and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Inspected dishes and utensils for cleanliness.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Collected orders and relayed them to bartenders quickly and accurately.
  • Asked customers for feedback, solved problems, provided additional items throughout meal.
  • Moved and set up seating, prepared extra silverware prior to arrival of large groups.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Processed orders and sent to kitchen employees.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Served beverages and offered refills.

Education

Political Science And Government

Ashford University
San Diego, CA
01.2019

Political Science

South Texas College
Mcallen, TX
01.2013

Skills

  • Excellent Written and Verbal Communication
  • Creative Solutions
  • Meeting Sales Quotas
  • Building Customer Loyalty
  • Sales Documentation
  • Building Customer Relationships and Loyalty
  • Technology Expertise
  • Effective Customer Communication
  • Product Demonstration
  • Ability to Lift 40 Pounds
  • Customer Service
  • Engaging with Diverse Customers
  • Energy and Physical Stamina
  • Timely Project Completion
  • Teamwork and Collaboration
  • Conflict Resolution Techniques
  • Operational Improvement Planning
  • Personal Integrity
  • Positive Customer Engagement
  • Goal-Driven
  • Meticulous
  • Fast learner
  • Cross functional leadership
  • Bilingual
  • Creativity
  • Organization
  • Teamwork
  • Project managing
  • Decision making
  • Adaptability
  • Empathy
  • Customer service
  • Critical thinking
  • Computer literacy
  • Public speaking
  • Strong Communication and Interpersonal Skills
  • Meeting Sales Goals
  • Exceeding Customer Expectations
  • Outgoing personality
  • Flexibility
  • Accountability
  • Organization skills
  • Emotional intelligence
  • Marketing
  • Appointment Coordination
  • Confidentiality and Data Protection
  • Event Planning
  • File and Recordkeeping

Languages

Spanish
Native or Bilingual

Timeline

Mobile Expert

T-Mobile
03.2010 - Current

Computer Specialist

Best Buy
01.2009 - 12.2009

Owner

Tropic Tan & Massage
01.2009 - 12.2009

CEO

Tropic Tan & Massage
01.2008 - 12.2008

Bartender

Kabos Klub
01.2008 - 12.2008

Front Desk Associate

Cornerstone Fitness Studio
01.2007 - 12.2007

Server

Pizza Hut
01.2006 - 12.2006

Political Science And Government

Ashford University

Political Science

South Texas College

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Denise O. Marroquin