Deniseon King
Racine,WI
Summary
Dedicated Technical Support Representative with 28 years of experience resolving complex technical issues and providing excellent customer service.
Overview
34
34
years of professional experience
Work History
Technical Support Representative
Cree Lighting
Racine, WI
06.1997 - Current
- Resolved technical issues for customers in a timely and effective manner.
- Documented support interactions to improve quality.
- Developed comprehensive documentation for troubleshooting procedures, improving resource availability for the team.
- Processed warranty claims and orders.
- Trained new representatives on support protocols and customer service best practices.
- Assisted with phone calls and emails.
Team Lead
Racine Journal Times
Racine, WI
06.1992 - 06.1997
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Education
Associate of Science -
Associate of Arts - Industrial Marketing
Gateway Technical College
Kenosha, WI05-1992
High School Diploma -
J.I. Case High School
Racine, WI06-1989
Skills
- Product troubleshooting
- Phone and email correspondence
- Technical support
- Problem solving
- Training
- Customer service
Timeline
Technical Support Representative
Cree Lighting
06.1997 - Current
Team Lead
Racine Journal Times
06.1992 - 06.1997
Associate of Science -
Associate of Arts - Industrial Marketing
Gateway Technical College
High School Diploma -
J.I. Case High School