Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Denise R. Barrett

Lubbock,TX

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Accomplished Process Analyst leveraging expertise in Lean Six Sigma methodologies to drive $250,000 annual savings and enhance customer satisfaction. Demonstrates exceptional problem-solving and interpersonal skills, fostering strong client and vendor relationships while streamlining operational efficiencies.

Professional in real estate transactions, bringing valuable experience in escrow processes and client relations. Known for collaborative spirit and commitment to achieving smooth and timely closings.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Escrow Assistant

Secured Title of Texas
11.2021 - 08.2023
  • Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
  • Obtained documents such as proof of insurance and HOA statements.
  • Maintained open communication with lenders, brokers and borrowers.
  • Supported team members in managing their workload, contributing to a more productive work environment.
  • Collaborated with real estate agents to address potential challenges, effectively resolving concerns before they escalated.
  • Streamlined escrow processes by implementing standardized communication for a consistent experience.

Customer Service Specialist, STD Case Manager

Guardian Life
09.2017 - 04.2021
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients' situations, identifying issues, goals, and necessary interventions.
  • Participated in regular professional development opportunities to stay current on best practices within the field of case management.
  • Reduced client wait times for service access by optimizing internal referral processes.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.

Process Analyst/Customer Service Supervisor

Maersk Line North America
06.2005 - 10.2015
  • Analyzed and documented company processes for executive leadership and suggested areas for improvement.
  • Liaised with staff managers to collaboratively design process change implementation plans.
  • Increased efficiency and team performance by implementing actionable process improvements resulting in a savings of $250,000.00 annually.
  • Conducted root cause analyses to pinpoint underlying problems within existing processes, enabling targeted improvements.
  • Delivered successful process improvement initiatives, resulting in reduced cycle times and increased productivity.
  • Implemented Lean Six Sigma methodologies to optimize processes and eliminate waste, leading to greater efficiency across departments.
  • Increased customer satisfaction by implementing improved processes that addressed service delivery issues.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
  • Developed and maintained strong relationships with cooperating vendors to maintain customer loyalty and satisfaction.

Education

Bachelor of Arts - Communications

University of South Carolina
Columbia, SC
06-1986

Skills

  • Creation and delivering of Customer Service Training with topics including needs analysis, quality customer interaction and promotion of relevant products and services
  • Proficient in problem solving and claims resolution
  • Experienced in Microsoft Office Suite, Zoom, Teams and proprietary platforms

Certification

Lean Six Sigma Green Belt

Timeline

Escrow Assistant

Secured Title of Texas
11.2021 - 08.2023

Customer Service Specialist, STD Case Manager

Guardian Life
09.2017 - 04.2021

Process Analyst/Customer Service Supervisor

Maersk Line North America
06.2005 - 10.2015

Lean Six Sigma Green Belt

Bachelor of Arts - Communications

University of South Carolina
Denise R. Barrett