Denise Gazdik
Royal Oak,MI
Summary
Experienced Health Services Professional with an emphasis in insurance processing, billing, scheduling, and patient satisfaction. Dedicated to continuous improvement through self-education and industry research to be prepared for any situation
Overview
15
15
years of professional experience
Work History
Business Office Assistant
The Retina Institute of Michigan
Bingham, MI
09.2023 - Current
- Developed and implemented procedures to ensure efficient workflow in the office.
- Scheduled meetings and appointments for executive team members.
- Coordinated travel arrangements for employees as needed.
- Processed invoices, purchase orders and other related paperwork required for business operations.
- Provided customer service support to clients by responding to inquiries in a timely manner.
- Assisted with special projects such as researching new software programs or cost-saving initiatives.
- Assisted with HR activities such as recruitment, interviewing candidates and onboarding new hires.
- Compiled reports from various departments on a regular basis.
- Developed strategies for improving administrative processes.
- Handled confidential company information in accordance with established protocols.
- Acted as liaison between management team members, staff and external vendors.
- Monitored inventory levels of office supplies and placed orders when needed.
- Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
- Oversaw departments and staffing coverage to facilitate day-to-day operations of business office.
- Liaised with leadership to oversee and execute financial, budget and contractual matters.
Steward
Roberts / Vicari Restaurant Group
West Bloomfield, MI
10.2022 - 11.2023
- Ensured compliance with all food safety regulations and sanitation standards.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Business Office Assistant
Beaumont Medical Group
Royal Oak, Michigan
10.2019 - 10.2022
- Operated office equipment, such as copy machine, scanner and printer.
- Greeted patients with friendly and professional demeanor and provided direction for appointments.
- Scheduled appointments and maintained employee appointment calendar using MS Outlook.
- Answered multi-line phone system and accurately routed calls to correct individuals.
- Achieved results in ambiguous environment with high level of accuracy and attention to detail.
- Completed referrals and authorizations for upcoming procedures.
- Identified time efficiency issues and implemented scheduling changes for clinic efficiency.
Clinical Practice Manager
D-Nav By Hygieia
Livonia, Michigan
05.2019 - 10.2019
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
- Oversaw office financial management, including AP/AR and payroll administration.
- Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.
- Planned for major business changes including system conversions and office moves.
- Managed inventory and purchase of supplies for office operations.
Practice Manager
Beaumont Health
Royal Oak, MI
03.2016 - 05.2019
- Supervises office support staff to assure optimal patient process flow.
- Serve as a liaison between physicians and clinical staff in daily operations.
- This includes responsibility for charge processing, A/R follow up, cash processing, patient flow, and maintenance of scheduling system and patient medical records.
- Develop and implement policies, process improvement initiatives and customer satisfaction initiatives and provide follow up and metrics.
- Orient and train office support staff and ensure competency.
- Interacts and communicates in a manner considerate of age, culture, and developmental needs.
- Serve as clinical back up within the practice to assist as needed, when applicable with clinical skill validation.
- Coordinated staff recruitment, training, and scheduling activities.
- Monitored compliance with HIPAA regulations concerning patient privacy rights.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
BILLING COORDINATOR / OFFICE COORDINATOR
NEW OAKLAND FAMILY CENTER
Clarkston, MI
03.2015 - 03.2016
- Fully utilizing my work experience, education, and personal skills.
- Experienced billing for family medicine and mental health specialties Ensure claims are entered and submitted with forty-eight hours of receipt.
- Accurately apply payments to patient accounts.
- Post and reconcile insurance and patient payments.
- Research and resolve incorrect payments, EOB rejections, and other issues, customer service, crisis intervention, lines.
- Leadership, community outreach, and.
- Identified and resolved disputes within organizational guidelines.
LIFE CLAIMS SPECIALIST
METROPOLITAN LIFE INSURANCE
SOUTHFIELD, MI
01.2009 - 07.2015
- Assisted with the processing of individual and group life claims.
- Advanced skills in Team building.
- Provided outstanding customer service while managing multiple phone.
- Identified and resolved disputes within organizational guidelines.
Education
Associates of Business -
Washtenaw Community College
2006
Certificate - Medical Administration and Billing Program
Dorsey School of Business
Southgate, MI2005
Skills
- Excellent communication , teamwork, and leadership skills with coworkers and clients / patients
- Travel Arrangements
- Advanced skills in Team Building, customer service, crisis intervention, leadership, community outreach, and leadership development
- SAP
- EPIC EMR
- MS Office Suite
- Culturally sensitive
- Claims analysis and review
- Scheduling and Calendar Management
- Inventory Support
- Payment Processing
- Time Management
- Continuous Improvement
Additional Information
Member of the veteran's of foreign war women's auxiliary's
Gleaners food bank volunteer
Michigan Humane Society supporter
Timeline
Business Office Assistant
The Retina Institute of Michigan
09.2023 - Current
Steward
Roberts / Vicari Restaurant Group
10.2022 - 11.2023
Business Office Assistant
Beaumont Medical Group
10.2019 - 10.2022
Clinical Practice Manager
D-Nav By Hygieia
05.2019 - 10.2019
Practice Manager
Beaumont Health
03.2016 - 05.2019
BILLING COORDINATOR / OFFICE COORDINATOR
NEW OAKLAND FAMILY CENTER
03.2015 - 03.2016
LIFE CLAIMS SPECIALIST
METROPOLITAN LIFE INSURANCE
01.2009 - 07.2015
Associates of Business -
Washtenaw Community College
Certificate - Medical Administration and Billing Program
Dorsey School of Business