Denisha Castillo
Chicago,IL
Summary
Skilled in managing and operating various office machinery, including photocopiers, fax machines, and printers. Have experience in maintaining equipment to ensure smooth operational flow and troubleshooting common issues efficiently. Known for strong organizational skills and ability to work well under pressure, leading to improved office productivity and reduced downtime. Demonstrate initiative in optimizing machine performance through regular maintenance schedules and quick response to malfunctions.
Overview
6
6
years of professional experience
Work History
Legal Copy /Copy and Print Specialist
Office Depot
Chicago, IL
03.2022 - 12.2023
- Created custom printed products from customer-supplied artwork or digital files.
- Performed troubleshooting on hardware and software issues to diagnose problems and resolve them quickly.
- Tracked orders from start to finish including proofing documents before sending them out for production.
- Monitored inventory levels of all printing materials including paper stock, ink cartridge levels.
- Worked with clients to design logos, business cards, brochures, flyers, pamphlets according to their specifications.
- Resolved customer complaints regarding the quality of prints or services provided in a timely manner.
- Operated printing equipment to produce print jobs with PC, CTP, binding equipment, punching and cutting.
- Followed strict guidelines related to copyright laws while preparing digital copies of copyrighted materials.
- Sorted and distributed incoming mail.
- Responded promptly to customer inquiries regarding their shipments or orders.
- Organized packages according to size and weight.
- Labeled boxes and envelopes with correct addresses before sending them out.
Election Coordinator
Chicago Board of Election
Chicago, Illinois
11.2020 - 08.2023
- Developed voter outreach initiatives to increase voter registration and turnout.
- Analyzed data from public opinion polls to identify potential electoral outcomes.
- Ensured compliance with election laws, regulations, and standards of conduct for all volunteers.
- Monitored daily activity at polling places to ensure proper procedures were being followed.
- Provided technical support to staff members regarding the use of electronic voting machines or systems.
- Collected, counted, and reported results from each precinct in a timely manner.
- Ensured that all voting materials were kept confidential at all times.
- Inspected equipment prior to use to ensure its accuracy and functionality.
- Assisted in the preparation of ballots for upcoming elections.
- Provided assistance to voters with questions about their voting rights and procedures.
- Troubleshot any issues related to voting machines or other equipment used onsite.
- Attended mandatory training sessions on proper voting procedures and protocol.
Clerical Associate
Cottage Grove Hardware
Chicago, Illinois
05.2021 - 08.2021
- Performed receptionist duties such as greeting visitors and answering calls.
- Maintained filing systems, both electronically and in paper form.
- Inputted data into spreadsheets for record keeping.
- Created labels for outgoing packages using a label maker.
- Provided support to locksmiths by cutting keys, testing lock mechanisms and re-keying locks.
- Assisted locksmiths in installing, repairing and replacing locks on doors, windows, safes and other security devices.
Frontline Team Leader
Home Depot
Chicago, Illinois
11.2019 - 05.2021
- Recognized individual contributions from frontline staff members through reward programs.
- Monitored daily activities of the front line staff ensuring tasks were completed correctly and within deadlines.
- Trained new employees on company policies and procedures.
- Provided feedback to frontline staff on their performance.
- Collaborated with other departments to improve customer service standards and operations.
- Conducted regular meetings with frontline staff to discuss goals, objectives and challenges.
- Maintained up-to-date knowledge of product offerings and services in order to provide accurate information to customers.
- Reviewed sales reports, financial statements, inventory levels. to evaluate performance and make recommendations for improvements.
- Greeted each guest warmly, offered assistance and provided information about operations and personnel.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Supported sales team members to drive growth and development.
Express Associate
Target
Chicago, IL
03.2018 - 10.2019
- Provided excellent customer service by engaging in conversations with customers on the sales floor.
- Completed daily tasks such as replenishing items on the shelf and restocking returns.
- Set up promotional displays for new products and advertised special offers.
- Maintained store cleanliness by sweeping floors, dusting shelves, and organizing displays.
- Organized backroom stock to ensure efficient fulfillment of online orders.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Education
High School Diploma -
Penn Foster High School
Scranton, PA06-2020
Skills
- Critical thinking abilities
- Effective communication abilities
- Advanced computer skills
- Graphic design proficiency
- Strong attention to detail
- Environmental Sustainability Practices
- Cross-Functional Teamwork
- Interpersonal Skills
- Organizational Skills
- Adaptability
- Payment Collection
- Time management abilities
- Written Communication
- Task Prioritization
- Professionalism
- Team Collaboration
- Reliability
- Problem-solving aptitude
Awards
- Employee of the Month
- Attendance
- Recognition of goals exceeded
- Meeting company expectations
Timeline
Legal Copy /Copy and Print Specialist
Office Depot
03.2022 - 12.2023
Clerical Associate
Cottage Grove Hardware
05.2021 - 08.2021
Election Coordinator
Chicago Board of Election
11.2020 - 08.2023
Frontline Team Leader
Home Depot
11.2019 - 05.2021
Express Associate
Target
03.2018 - 10.2019
High School Diploma -
Penn Foster High School