Summary
Overview
Work History
Education
Skills
Timeline
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Denisha Champion

Kernersville,US

Summary

A great motivator effectively communicates responsibilities and tasks. Dependable, effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work. Proactive contact center expert with strong leadership qualities who can assist staff in exceeding and meeting customer expectations. capable of managing, supervising, and training high-performing teams in hectic settings. affable, decisive, and knowledgeable about customer behavior and diplomatic dispute settlement. Professional with extensive expertise in office management and administration, with a focus on enhancing productivity, efficiency, and service quality in diverse settings. Extremely trustworthy, moral, and trustworthy support professional and leader with a strong blend of business, organizational, and technological skills. successfully ensures operational and service quality by collaborating with cross-functional teams.

Overview

6
6
years of professional experience

Work History

Phlebotomist

Novant Health Medical Center
02.2021 - Current
  • Kept track of the specimens I collected by initialing, dating, and noting the date and time of collection
  • Gathered tourniquets, needles, and blood collection devices to prepare work trays
  • Used vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles to collect blood samples
  • Kept patients safe by adhering to infection control, sharps disposal, and biohazardous waste disposal guidelines
  • Stocked the appropriate supplies in the phlebotomy cart or carrier
  • Checked blood and specimen collection orders for accuracy, notifying nurses or physicians if there were any discrepancies between the order and the nursing station logs
  • Prioritized my daily tasks based on the priority of the collections.

Lead Phlebotomist

Robinhood Integrative Health
04.2021 - 11.2022
  • Draw Blood
  • Preparing Samples/Spinning blood
  • Mailing out samples
  • Sending out medical notes, fax and email
  • Verifying Insurance
  • Ran Urine Samples

Front Desk Receptionist

Carolina Pediatric Associates
09.2022 - 12.2022
  • Greeted visitors at the front desk and struck up friendly banter while overseeing the check-in procedure.
  • Kept the front desk space neat and orderly to foster a professional and friendly atmosphere for both clients and staff.
  • Coordinated , Scheduled , and verified meetings and appointments
  • Made a lasting impact by extending a cordial welcome to guests as they arrived at the front desk.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.

Call Center Supervisor

National General Insurance Company
07.2019 - 08.2020
  • Created all process controls and metrics for call center management on a daily basis
  • Guided and trained new agents
  • Ensured that all relevant communications, records, and data are updated and recorded for internal use (knowledge base document)
  • Solved customer issues
  • Educated new agents
  • Created and updated work schedules to accommodate changing staffing levels and workload expectations
  • Managed administrative cost data and prepared budgets for corporate management
  • Managed staffing needs and recruitment of new hires
  • Assigned and monitored work, adjusted as appropriate
  • Coordinated staff schedules, breaks/lunches, and time off.

Patient Services Representative

Novant Health
05.2018 - 11.2020
  • Confirmed advantages from insurance
  • Identified, computed, and gathered the patient's payment obligation out of pocket
  • Requested and obtained estimated due dates, current balances, and past due amounts
  • Maintained familiarity with and access to the following resources: a list of currently approved insurance plans; Medicare, Medicaid, and third-party payer regulations, rules, and policies; insurance plans requiring pre-authorization or referral
  • Finalized walk-in patient registration, confirmed and/or updated patient insurance and demographic data if any alterations or additions have happened.

Shift Leader

Walgreens
10.2018 - 06.2019
  • Provided on-the-job training and delegated daily tasks and responsibilities to new employees
  • Assigned daily employee tasks and kept track of their progress
  • Assist with a variety of financial tasks, including cash handling and deposit preparation
  • Maintained a safe working environment by adhering to all safety procedures, policies, and regulations.

Receptionist/Office Administrator

Daly Law Firm
03.2018 - 08.2018
  • Accepting customers and visitors
  • Answering phone calls
  • vetting prospective customers
  • Make appointments.
  • Assisting with the creation of new case files
  • Receiving and recording payments.
  • Kept a clean, updated, and orderly welcome area, which helped to create a friendly atmosphere for guests.
  • Carried out clerical duties, including data entry, photocopying, scanning, and faxing papers, to support office productivity.

Education

High School Diploma -

Forsyth Technical Community College
Winston-Salem, NC

Phlebotomy -

GTCC Greensboro Campus
Greensboro, NC
01.2023

High School
01.2019

Skills

  • Leadership in a fast paced environment
  • Positive and friendly
  • Training development aptitude
  • Strong Customer Services Skills
  • Data entry
  • Appointment Setting
  • People-oriented
  • Client service
  • Customer expectations management
  • Specimen handling
  • Document Management
  • Venipuncture
  • Order of draw
  • Training Management
  • HIPAA Compliance
  • Patient confidentiality
  • Coaching and Mentoring

Timeline

Front Desk Receptionist

Carolina Pediatric Associates
09.2022 - 12.2022

Lead Phlebotomist

Robinhood Integrative Health
04.2021 - 11.2022

Phlebotomist

Novant Health Medical Center
02.2021 - Current

Call Center Supervisor

National General Insurance Company
07.2019 - 08.2020

Shift Leader

Walgreens
10.2018 - 06.2019

Patient Services Representative

Novant Health
05.2018 - 11.2020

Receptionist/Office Administrator

Daly Law Firm
03.2018 - 08.2018

High School Diploma -

Forsyth Technical Community College

Phlebotomy -

GTCC Greensboro Campus

High School
Denisha Champion