Summary
Overview
Work History
Education
Skills
Timeline
Generic

Denisha Champion

Kernersville,US

Summary

A great motivator effectively communicates responsibilities and tasks. Dependable, effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work. Proactive contact center expert with strong leadership qualities who can assist staff in exceeding and meeting customer expectations. Capable of managing, supervising, and training high-performing teams in hectic settings. affable, decisive, and knowledgeable about customer behavior and diplomatic dispute settlement. Professional with extensive expertise in office management and administration, with a focus on enhancing productivity, efficiency, and service quality in diverse settings. Extremely trustworthy, moral, and trustworthy support professional and leader with a strong blend of business, organizational, and technological skills. successfully ensures operational and service quality by collaborating with cross-functional teams. Healthcare professional prepared for responsibilities in medication administration and patient care. Proven ability to maintain high standards while collaborating effectively with medical teams. Reliable and adaptable, with strong focus on patient safety and medication accuracy. Known for attention to detail and effective communication skills.

Overview

7
7
years of professional experience

Work History

Certified Medication Technician

Grayson Creek Assisted Living
12.2022 - Current
  • Maintained accurate records of dispensed medications, ensuring timely refills and proper disposal of expired or unused medications.
  • Participated in regular training sessions to stay up-to-date on current medication guidelines, best practices, and regulatory requirements.
  • Improved patient care by accurately administering medication as prescribed and closely monitoring for side effects.
  • Enhanced medication administration efficiency by maintaining an organized system for tracking patients'' medications and schedules.
  • Contributed to a safer healthcare environment by reporting any observed adverse reactions or medication discrepancies promptly.

Phlebotomy Supervisor

LabCorp
04.2022 - 08.2024
  • Notified management of compliance and workplace safety issues from department and recommended simple solutions.
  • Performed tasks as member of line staff to reduce wait time.
  • Maintained up-to-date knowledge of industry trends and advancements in phlebotomy techniques, sharing insights with the team to enhance overall service delivery.
  • Collected fluid or tissue samples by using appropriate collection procedures.
  • Maintained a high level of accuracy in identifying patients and matching them with their corresponding lab orders.
  • Improved patient satisfaction by providing efficient, accurate, and timely blood draws.

Phlebotomist

Novant Health Medical Center
02.2021 - 03.2023
  • Kept track of the specimens I collected by initialing, dating, and noting the date and time of collection
  • Gathered tourniquets, needles, and blood collection devices to prepare work trays
  • Used vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles to collect blood samples
  • Kept patients safe by adhering to infection control, sharps disposal, and biohazardous waste disposal guidelines
  • Stocked the appropriate supplies in the phlebotomy cart or carrier
  • Checked blood and specimen collection orders for accuracy, notifying nurses or physicians if there were any discrepancies between the order and the nursing station logs
  • Prioritized my daily tasks based on the priority of the collections.

Front Desk Receptionist

Carolina Pediatric Associates
09.2022 - 12.2022
  • Greeted visitors at the front desk and struck up friendly banter while overseeing the check-in procedure.
  • Kept the front desk space neat and orderly to foster a professional and friendly atmosphere for both clients and staff.
  • Coordinated , Scheduled , and verified meetings and appointments
  • Made a lasting impact by extending a cordial welcome to guests as they arrived at the front desk.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.

Remote Customer Service Representative

Spectrum
05.2021 - 10.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Assess each customer needs and offer the best valued solution
  • Provide excellent customer service
  • Build Trust

Lead Phlebotomist

Robinhood Integrative Health
04.2021 - 11.2022
  • Draw Blood
  • Preparing Samples/Spinning blood
  • Mailing out samples
  • Sending out medical notes, fax and email
  • Verifying Insurance
  • Ran Urine Samples

Patient Services Representative

Novant Health
05.2018 - 11.2020
  • Confirmed advantages from insurance
  • Identified, computed, and gathered the patient's payment obligation out of pocket
  • Requested and obtained estimated due dates, current balances, and past due amounts
  • Maintained familiarity with and access to the following resources: a list of currently approved insurance plans; Medicare, Medicaid, and third-party payer regulations, rules, and policies; insurance plans requiring pre-authorization or referral
  • Finalized walk-in patient registration, confirmed and/or updated patient insurance and demographic data if any alterations or additions have happened.

Call Center Supervisor

National General Insurance Company
07.2019 - 08.2020
  • Created all process controls and metrics for call center management on a daily basis
  • Guided and trained new agents
  • Ensured that all relevant communications, records, and data are updated and recorded for internal use (knowledge base document)
  • Solved customer issues
  • Educated new agents
  • Created and updated work schedules to accommodate changing staffing levels and workload expectations
  • Managed administrative cost data and prepared budgets for corporate management
  • Managed staffing needs and recruitment of new hires
  • Assigned and monitored work, adjusted as appropriate
  • Coordinated staff schedules, breaks/lunches, and time off.

Receptionist/Office Administrator

Daly Law Firm
03.2018 - 08.2019
  • Accepting customers and visitors
  • Answering phone calls
  • vetting prospective customers
  • Make appointments.
  • Assisting with the creation of new case files
  • Receiving and recording payments.
  • Kept a clean, updated, and orderly welcome area, which helped to create a friendly atmosphere for guests.
  • Carried out clerical duties, including data entry, photocopying, scanning, and faxing papers, to support office productivity.

Shift Leader

Walgreens
10.2018 - 06.2019
  • Provided on-the-job training and delegated daily tasks and responsibilities to new employees
  • Assigned daily employee tasks and kept track of their progress
  • Assist with a variety of financial tasks, including cash handling and deposit preparation
  • Maintained a safe working environment by adhering to all safety procedures, policies, and regulations.

Education

High School Diploma -

Forsyth Technical Community College

Associate Degree in Nursing -

Guilford Technical Community College
06.2026

Phlebotomy -

GTCC Greensboro Campus
01.2023

High School
01.2019

Certificate - Medication Technician

Guilford Technical Community College
Jamestown, NC

Skills

  • Leadership in a fast paced environment
  • Positive and friendly
  • Training development aptitude
  • Strong Customer Services Skills
  • People-oriented

Timeline

Certified Medication Technician

Grayson Creek Assisted Living
12.2022 - Current

Front Desk Receptionist

Carolina Pediatric Associates
09.2022 - 12.2022

Phlebotomy Supervisor

LabCorp
04.2022 - 08.2024

Remote Customer Service Representative

Spectrum
05.2021 - 10.2022

Lead Phlebotomist

Robinhood Integrative Health
04.2021 - 11.2022

Phlebotomist

Novant Health Medical Center
02.2021 - 03.2023

Call Center Supervisor

National General Insurance Company
07.2019 - 08.2020

Shift Leader

Walgreens
10.2018 - 06.2019

Patient Services Representative

Novant Health
05.2018 - 11.2020

Receptionist/Office Administrator

Daly Law Firm
03.2018 - 08.2019

Associate Degree in Nursing -

Guilford Technical Community College

Phlebotomy -

GTCC Greensboro Campus

High School

High School Diploma -

Forsyth Technical Community College

Certificate - Medication Technician

Guilford Technical Community College
Denisha Champion