Denisha Colkley
Baltimore,MD
Summary
Organized Healthcare Administrator with an outstanding record of communicating with members of staff to provide administrative needs and requirements. Conduct meetings with staff concerning clients billing, program management, compliance for staff and MAT program clients, address all facility concerns and work case issues. Consistently achieve outstanding ratings for quality care. To seek and maintain a full time position that offers professional challenges utilizing interpersonal skills excellent time management and problem solving skills. Focused Administrative Coordinator handling diverse administrative functions. Proven history managing competing priorities in fast-paced and rapidly changing environments. Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, obtaining mental health, therapy and substance abuse authorizations through Optum, resource allocation, and office supply inventory management. Understanding DX codes. Proficient in finding errors in providers notes for audits. Dedicated to training and mentoring top talent while cultivating a productive work culture. Energetic Administrative Coordinator dedicated to assisting highly effective administrative teams and managing office operations with efficiency and grace. Excellent communication and relationship-building skills with proficiency in all Microsoft software. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Administrative Coordinator
Nurse Practitioner On Call
10.2021 - Current
- Monitored and directed incoming mail and prepared outgoing mail.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
- Prepared detailed documents and reports in adherence administrative processes.
- Collaborated in timely processing of billing and accounts receivables.
- Maintained databases and contact lists to keep important contact information accurate and up to date.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Coordinated and scheduled meetings and appointments to keep organization running smoothly.
- Monitored and ordered office supplies to keep office stocked with resources necessary to function smoothly.
- Maintained office calendars to track important dates and deadlines.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Documented client progress in confidential files.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Obtain mental health and substance abuse authorizations for all medical assistance clients.
- Document and keep track of every client with a mental health, substance abuse and/ or therapy authorization through Optum.
- Administer and keep track of Urine Drug Screen given to clients for MAT program.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Assisted management with special projects to complete all tasks by deadlines.
Emergency Department Registrar
Franklin Square Emergency Department
05.2017 - 10.2021
- Utilized audits and controls to accurately manage cash.
- Exceeded department-specific productivity standards, collection targets, quality audit scores for accuracy productivity and collection standards for registrations and insurance verifications.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Processed medical insurance claims and payments.
- Assisted with medical coding and billing tasks.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Conducted patient intake interviews, recording and documenting relevant information.
- Managed office bookkeeping with insurance billing and patient payments.
- Registered and verified patient records before triage with most up-to-date information.
- Performed various administrative tasks by filing, copying and faxing documents.
Lead Unit Secretary
John Hopkins Bayview Medical Center
01.2013 - 05.2017
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Enhanced office productivity by handling high volume of callers per day.
- Provided information for patient admissions and discharges to foster timely processing.
- Executed administrative duties to facilitate unit tasks and meet team goals.
- Monitor locked unit by watching units security cameras.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Processed lab paperwork and requests according to physicians' orders.
- Monitored inventory levels and advised management of need for replenishment.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
- Maintained patient confidentiality in line with HIPAA regulations.
- Answered phone calls and messages for 4-physician mental health medical facility, scheduling appointments, and handling patient inquiries.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Registered and verified patient records before triage with most up-to-date information.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Greeted and interacted with patients family to provide information, answer questions and assist with appointment scheduling.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Received and routed laboratory results to correct clinical staff members.
- Obtained payments from patients and scanned identification and insurance cards.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Conducted patient intake interviews, recording and documenting relevant information.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Processed medical insurance claims and payments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Announced visiting hours.
- Prepared and processed patient referrals and transfer requests.
- Performed various administrative tasks by filing, copying and faxing documents.
- Managed office bookkeeping with insurance billing and patient payments.
Education
High School Diploma -
Overlea High School & Academy Of Finance
Baltimore, MD05.2009
Skills
- Telephone Etiquette
- Microsoft Access
- Office Administration
- Time Management
- Microsoft Excel
- Correspondence Management
- Managing Office Supply Inventory
- Appointment Scheduling
- Attention to Detail
- Meeting Coordination
- Documentation and Recordkeeping
- Data Entry
- Schedule Management
Timeline
Administrative Coordinator
Nurse Practitioner On Call
10.2021 - Current
Emergency Department Registrar
Franklin Square Emergency Department
05.2017 - 10.2021
Lead Unit Secretary
John Hopkins Bayview Medical Center
01.2013 - 05.2017
High School Diploma -
Overlea High School & Academy Of Finance