Denisha Davis
San Jose,CA
Summary
Highly motivated IT professional transitioning into software development, with hands-on experience in troubleshooting, customer support, and technical problem-solving. I am eager to leverage my technical skills, a strong problem-solving mindset, and passion for coding to grow as an Entry Level Java Developer.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cellular Support Technician
Astreya at Google
San Jose, CA
01.2024 - Current
- Provided technical support for mobile devices, troubleshooting hardware and software issues related to connectivity and configuration.
- Supported a fast-paced, complex environment with a focus on customer satisfaction, which is transferable to delivering quality software solutions.
- Utilized ticketing systems to track issues, manage Service Level Agreements (SLAs), and report progress, ensuring clear communication and meeting deadlines.
- Collaborated with cross-functional teams to manage workflows and resolve technical challenges efficiently.
Quality Assurance Technician
Becton Dickinson
San Jose, CA
04.2021 - 10.2023
- Reviewed lab data and test reports, ensuring compliance with quality standards, while honing skills in attention to detail and process improvement.
- Identified systemic issues and implemented solutions to improve the Quality Management System (QMS), which involved analysis of data trends—skills that are valuable in debugging and performance optimization in software development.
- Produced comprehensive reports that identified technical problems and proposed solutions, a practice that mirrors documenting code issues and solutions in development.
Grocery Team Member
Amazon
Santa Clara, CA
08.2019 - 03.2021
- As an In-Store Shopper, I worked on the Store Support team supporting Prime Now customer orders, preparing them for delivery and/or pickup. I shopped throughout the store for everyday goods including food, household items, and so much more.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Asked store associates for help locating missing products.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
- Greeted customers and answered product or service questions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified customer needs by asking questions and advising on best solutions.
- Collaborated with team members to determine appropriate solutions for customer requests or problems.
Education
Associate of Arts - Cybersecurity
De Anza Community College
Los Altos, CA06.2025
High School Diploma -
Andrew P. Hill High School
San Jose, CA05.2018
Skills
Programming Languages: Basic Java (through She Codes Basic Certification), Shell scripting
Software Development: Exposure to development processes and bug tracking
Technical Troubleshooting: Strong ability to diagnose and resolve technical issues
Problem-Solving: Excellent at analyzing complex problems and identifying solutions
Agile Development: Familiar with Agile methodologies, including collaborative teamwork
Communication: Strong interpersonal skills, capable of explaining complex technical issues to non-technical users
Certification
She Codes Basic Certification | Credential ID: 17954c98fe974925b4f89c38de6aca87
Gained foundational knowledge in HTML, CSS, JavaScript, and Java programming principles, preparing for front-end development.
Timeline
Cellular Support Technician
Astreya at Google
01.2024 - Current
Quality Assurance Technician
Becton Dickinson
04.2021 - 10.2023
Grocery Team Member
Amazon
08.2019 - 03.2021
Associate of Arts - Cybersecurity
De Anza Community College
High School Diploma -
Andrew P. Hill High School
She Codes Basic Certification | Credential ID: 17954c98fe974925b4f89c38de6aca87
Gained foundational knowledge in HTML, CSS, JavaScript, and Java programming principles, preparing for front-end development.
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