Denisha Davis
San Jose,CA
Summary
Adaptable professional with experience in technical support, quality assurance and customer service. Skilled in troubleshooting, documentation, problem solving and effective communication in a fast paced environments. Cybersecurity background with strong attention to detail and a focus on providing reliable support.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Caregiver
Oakmont Senior Living
San Jose, CA
02.2025 - 04.2026
- Support residents with daily needs while building trust through empathy and consistency.
- Remain observant to changes and respond in a thoughtful and timely manner.
- Maintain accurate documentation, reinforcing accountability and reliability in daily work.
Cellular Support Technician
Astreya
Mountain View, CA
12.2023 - 02.2025
- Troubleshot mobile hardware and software issues, identifying root causes and delivering timely solutions.
- Managed service tickets and consistently met SLA targets in a high volume environment.
- Deployed and configured devices, ensuring users had reliable and fully functional devices.
- Partnered with cross functional teams to resolve escalations and improve workflows.
- Maintained accurate asset tracking and documentation, strengthening system organization and accountability.
Quality Assurance Technician
Becton Dickinson
San Jose, CA
03.2021 - 12.2023
- Reviewed technical data to identify inconsistencies and improve overall accuracy.
- Investigated recurring issues and contributed to solutions that improved efficiency.
- Documented processes and findings clearly to support compliance and traceability.
- Built strong analytical thinking skills that translate directly to debugging and software problem solving.
In-Store Shopper
Amazon
San Jose, CA
07.2019 - 02.2021
- Managed high volume tasks while maintaining accuracy and efficiency.
- Resolved customer issues quickly, strengthening adaptability and communication.
- Balanced multiple priorities under tight deadlines in a fast paced environment.
Education
Associate of Arts - Cybersecurity
De Anza College
Cupertino, CA06-2027
High School Diploma -
Andrew P. Hill High School
San Jose, CA05-2018
Skills
- Troubleshooting (hardware, software, mobile devices)
- Technical documentation and process improvement
- Ticketing systems and SLA based support
- Collaboration and cross functional teamwork
- Time management in fast paced environments
- Strong communication and customer support
Certification
- She Codes Basic Certification, 17954c98fe974925b4f89c38de6aca87, Built foundational skills in HTML, CSS and JavaScript
Timeline
Caregiver
Oakmont Senior Living
02.2025 - 04.2026
Cellular Support Technician
Astreya
12.2023 - 02.2025
Quality Assurance Technician
Becton Dickinson
03.2021 - 12.2023
In-Store Shopper
Amazon
07.2019 - 02.2021
Associate of Arts - Cybersecurity
De Anza College
High School Diploma -
Andrew P. Hill High School