Denisha Felder
Houston,TX
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds. Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally. Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings. Diligent Security professional with 1 years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level positions. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Security Officer
SRT
03.2024 - 04.2024
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Conducted regular patrols of key areas to spot and control security concerns.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Reported suspicious activities and persons to law enforcement.
- Checked and verified photo identification prior to granting facility access.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Responded quickly to incidents and assessed active situations for security concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to emergency situations to assess and deflect issues.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Interacted assertively but non-confrontationally with personnel and general public.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Completed full building and grounds patrols to spot and investigate concerns.
- Promoted public awareness and community education programs to educate public on false alarm prevention and compliance.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
Hospitality Worker
Target Logistics
09.2023 - 02.2024
- Established unique service goals to each venue to provide constant and excellent service.
- Acknowledged outstanding staff performance to boost morale.
- Sourced quality vendors to consistently reach highest care standards.
- Identified and resolved customer complaints concerning food or lodging.
- Reduced risks by maintaining clean and organised work environment.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Trained new staff members on proper customer service and hospitality policies.
- Assisted in setting up banquet tables and chairs for seamless events.
- Assisted in setting up and breaking down banquet events.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Observed established health and safety regulations to safeguard teams and guests.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Stored guest valuables in safe and individual boxes for security.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Implemented marketing and promotional initiatives to increase occupancy.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Prepared reports on guest satisfaction levels and other metrics.
- Trained new staff members in customer service techniques and hotel operations.
- Developed and maintained positive relationships with guests for satisfaction.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Enforced policies and procedures to increase efficiency.
- Monitored hotel's budget and financial records.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Coordinated with vendors for repair and maintenance of hotel.
- Kept accounts in balance and ran daily reports to verify totals.
- Monitored staff performance and provided feedback and guidance.
Exam Proctor
PSI
05.2023 - 08.2023
- Explained library rules, policies and procedures to resolve patron issues.
- Delivered customer service to library patrons in-person, by telephone or electronically.
- Directed, coordinated and evaluated activities of personnel and support staff engaged in administering academic departments or alumni organizations.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Developed bulletin boards and displays and used other marketing skills to promote library programs and materials.
- Located materials and online resources by demonstrating use of equipment and software.
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
- Performed shelf reading to monitor accurate placement of materials.
- Managed circulation services and front desk activities to render excellent service to library patrons.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Monitored student classroom and outdoors activities to promote student safety.
- Provided assistance to faculty and staff by teaching classes, conducting orientation programs, and issuing transcripts.
- Followed established guidelines in allowing fine waivers and issuing library cards.
- Directed scholarship, fellowship and loan programs, selecting recipients and distributing aid.
- Used integrated library system to check library materials in and out.
- Gained strong leadership skills by managing projects from start to finish.
- Worked flexible hours across night, weekend, and holiday shifts.
- Provided professional services and support in a dynamic work environment.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
Hospitality Worker
Fall Creek Rehabilitation
01.2023 - 04.2023
- Established unique service goals to each venue to provide constant and excellent service.
- Acknowledged outstanding staff performance to boost morale.
- Sourced quality vendors to consistently reach highest care standards.
- Identified and resolved customer complaints concerning food or lodging.
- Reduced risks by maintaining clean and organised work environment.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Trained new staff members on proper customer service and hospitality policies.
- Assisted in setting up banquet tables and chairs for seamless events.
- Assisted in setting up and breaking down banquet events.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Observed established health and safety regulations to safeguard teams and guests.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Stored guest valuables in safe and individual boxes for security.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Implemented marketing and promotional initiatives to increase occupancy.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Prepared reports on guest satisfaction levels and other metrics.
- Trained new staff members in customer service techniques and hotel operations.
- Developed and maintained positive relationships with guests for satisfaction.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Enforced policies and procedures to increase efficiency.
- Monitored hotel's budget and financial records.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Coordinated with vendors for repair and maintenance of hotel.
- Kept accounts in balance and ran daily reports to verify totals.
- Monitored staff performance and provided feedback and guidance.
Elderly Caregiver
The Tradition Senior Living
10.2020 - 12.2022
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted disabled clients to support independence and well-being.
- Provided safe mobility support to help patients move around personal and public spaces.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Maintained clean, safe, and well-organized patient environment.
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
- Assisted clients with physical therapy exercises to maintain and improve strength, flexibility and balance.
- Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
- Developed and implemented individualized care plans to cater to client needs and better assist.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Scheduled daily and weekly care hours for client caseload.
- Provided compassionate and patient-focused care to cultivate well-being.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Assisted with daily living activities, running errands, and household chores.
- Transported clients to and from medical appointments with safety and efficiency.
- Recorded status and duties completed in logbooks for management.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Maintained entire family's schedule and organized events.
- Liaised with key accounts to deliver targeted administrative household support.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Completed regular check-ins and progress report for each client.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Monitored clients' overall health and well-being and noted significant changes.
General Warehouse Assistant
Home Depot Warehouse
06.2019 - 09.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Performed general housekeeping and cleaning tasks.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Checked packages and merchandise for damage and notified vendors.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Completed cycle counts and monthly inventory.
- Consistently lifted materials weighing as much as Number pounds.
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
- Conducted regular inspections and audits to check quality and verify inventory levels.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Partnered with representatives from different carriers to arrange materials shipments.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
- Sorted and delivered materials to different work areas and staff.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Handled day-to-day shipping and receiving overseeing more than Number packages per day.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Processed required paperwork to expedite handling of shipped and received goods.
- Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Conducted research to address shipping errors and packaging mistakes.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
Refurbish Technician
Xfinity Comcast
01.2019 - 05.2019
- Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
- Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
- Performed preventive maintenance and repairs on various types of equipment.
- Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
- Repaired and replaced pumps, valves and motors.
- Replaced worn or broken parts on machines and equipment.
- Positively engaged with customers and maintained professional appearance as company representative.
- Diagnosed and repaired complex mechanical and electrical systems.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Supervised maintenance functions, working collaboratively with sanitation crews on shop floor upkeep and repairs.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
- Rewired and replaced faulty electrical components in equipment.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Installed and maintained plumbing and HVAC systems.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Executed tasks within time and budget constraints.
- Safely and effectively handled wide range of cleaning products and solutions.
- Reported issues to property manager so effective resolutions could be put into place.
- Wrote and revised maintenance procedures.
- Detected and repaired machinery faults using electrical and manual testing methods.
Head Hostess
Bush Airport
07.2018 - 12.2018
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Governed dining area to coordinate, usher and remove obstacles to drive positive dining experience.
- Took information about guests' party size, led to seating and offered menus.
- Answered customer questions about hours, seating, and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Used cash registers and credit card machines to cash out customers.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted managers with quickly resolving service- and food-related issues.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
- Relayed guest comments or suggestions to manager on duty for further action.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Accommodated special seating requests for guests to enhance satisfaction.
Host
Chilis's Bar And Grill
01.2018 - 05.2018
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Assisted managers with quickly resolving service- and food-related issues.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
- Answered customer questions about hours, seating, and menu information.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Used cash registers and credit card machines to cash out customers.
- Relayed guest comments or suggestions to manager on duty for further action.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Accommodated special seating requests for guests to enhance satisfaction.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Backed up servers by checking on tables and retrieving items for guests.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Provided patrons with estimated waiting times during peak service hours.
- Advised customers about special offerings and menu items to help drive sales.
- Promoted business loyalty by fostering positive customer relationships.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Completed daily side work and opening and closing duties without fail.
- Answered phone calls to take orders, give information and document reservations.
- Seated patrons based on guest preferences and seating availability.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Took initial drink orders and relayed information to wait or bar staff.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Opened and closed seating sections according to volume of guests.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Delivered pick-up and curbside orders to guests.
Server/cashier
Panda Express
06.2017 - 12.2017
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Inspected dishes and utensils for cleanliness.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Upsold additional products and services to customers, increasing revenue.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Set up new sales displays each week with fresh merchandise.
- Identified and resolved discrepancies and errors in customer accounts.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
- Handled cash with high accuracy and took care to check bills for fraud.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Performed cash, card and check transactions to complete customer purchases.
Cashier
Whataburger Restaurants L&c
11.2016 - 05.2017
- Worked closely with shift manager to solve problems and handle customer concerns.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Upsold additional products and services to customers, increasing revenue.
- Built relationships with customers to encourage repeat business.
- Set up new sales displays each week with fresh merchandise.
- Operated cash register to record transactions accurately and efficiently.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Processed refunds and exchanges in accordance with company policy.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Handled cash with high accuracy and took care to check bills for fraud.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Worked with floor team and managers to meet wide range of customer needs.
- Performed cash, card and check transactions to complete customer purchases.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Used POS system to enter orders, process payments and issue receipts.
- Identified and resolved discrepancies and errors in customer accounts.
- Learned duties for various positions and provided backup at key times.
Cashier
Burgers King
01.2016 - 10.2016
- Worked closely with shift manager to solve problems and handle customer concerns.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Upsold additional products and services to customers, increasing revenue.
- Built relationships with customers to encourage repeat business.
- Set up new sales displays each week with fresh merchandise.
- Operated cash register to record transactions accurately and efficiently.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Processed refunds and exchanges in accordance with company policy.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Handled cash with high accuracy and took care to check bills for fraud.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Worked with floor team and managers to meet wide range of customer needs.
- Performed cash, card and check transactions to complete customer purchases.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Used POS system to enter orders, process payments and issue receipts.
- Identified and resolved discrepancies and errors in customer accounts.
- Learned duties for various positions and provided backup at key times.
Education
GED - N/a
Penn Foster Career School
Scranton, PASkills
- Investigation documentation
- Access Control
- Visitor tracking
- Emergency Response
- Crime Prevention
- Staff Management
- Document Management
- Emergency Management
- Stationary surveillance
- Electronic surveillance
- Report Generation
- Security Screenings
- General security
- Invoice Verification
- Complex Problem-Solving
- Relationship building and management
- Incident Reporting
- Report Writing
- Security Guard License
- Physical Fitness
Timeline
Security Officer
SRT
03.2024 - 04.2024
Hospitality Worker
Target Logistics
09.2023 - 02.2024
Exam Proctor
PSI
05.2023 - 08.2023
Hospitality Worker
Fall Creek Rehabilitation
01.2023 - 04.2023
Elderly Caregiver
The Tradition Senior Living
10.2020 - 12.2022
General Warehouse Assistant
Home Depot Warehouse
06.2019 - 09.2020
Refurbish Technician
Xfinity Comcast
01.2019 - 05.2019
Head Hostess
Bush Airport
07.2018 - 12.2018
Host
Chilis's Bar And Grill
01.2018 - 05.2018
Server/cashier
Panda Express
06.2017 - 12.2017
Cashier
Whataburger Restaurants L&c
11.2016 - 05.2017
Cashier
Burgers King
01.2016 - 10.2016
GED - N/a
Penn Foster Career School
Work Availability
monday
tuesday
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thursday
friday
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sunday
morning
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