DeNisha Heppard
Rahway,NJ
Summary
Dedicated, reliable Professional with experience in retail, school, and patient care settings. Excellent written and verbal communication skills; skilled at developing and maintaining excellent working relationships with clients and managers. Punctual and trustworthy, great listening skills. Great attention to detail with excellent organizational and time management capabilities. Focused, strong and capable, familiar with most cleaning products and tools, able to keep buildings clean and organized, and eager to take direction and learn new skills. Basic computer proficiency: MS Word, email, Internet, and social media savvy
Overview
6
6
years of professional experience
Work History
Medical Office Assistant
Prime Care Medical Group
09.2021 - 06.2023
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Used EPIC to schedule appointments for doctor visits and procedures.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Registered patients and completed associated paperwork for accurate records.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Relayed care and medication advice to patients to relieve physicians during peak hours.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Registered and verified patient records before triage with most up-to-date information.
- Answered phone calls and messages for 4-physician Cardiologist medical facility, scheduling appointments, and handling patient inquiries
- Adhered to strict HIPAA guidelines to protect patient privacy
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Provided prompt, polite and professional in-person and telephone customer service
Store Manager
CubeSmart
03.2019 - 01.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Rotated merchandise and displays to feature new products and promotions
- Completed point of sale opening and closing procedures
Pharmacy Technician
CVS Pharmacy
09.2017 - 02.2019
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Collected co-payments or full payments from customers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Counted, measured and compounded medications following standard procedures.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Resolved third-party billing, computer system and customer service issues.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Managed opening and closing duties for pharmacy.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Coordinated verification and filling of more than 500 daily prescriptions in high-volume fast paced pharmacy environment
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Education
Diploma - Medical Office Assistance
Manhattan School of Computer Technology
Brooklyn, NY09.2018
Certification - Medical
Brooklyn Adult Learning Center
Brooklyn, NY06.2011
High School Diploma -
Brooklyn Academy High School
Brooklyn, NY06.2006
Skills
- Invoice Preparation and Processing
- Facility Sanitation
- Good Communication Skills
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Merchandise Orders and Exchanges
- Document and Records Management
- Customer Data Confidentiality
- Monetary Transactions
- Administrative and Office Support
- Store Maintenance
- POS Systems and Ordering Platforms
Timeline
Medical Office Assistant
Prime Care Medical Group
09.2021 - 06.2023
Store Manager
CubeSmart
03.2019 - 01.2021
Pharmacy Technician
CVS Pharmacy
09.2017 - 02.2019
Diploma - Medical Office Assistance
Manhattan School of Computer Technology
Certification - Medical
Brooklyn Adult Learning Center
High School Diploma -
Brooklyn Academy High School
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