Denisha Hodges
Harvey,IL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Home Health Aide
Accent Care Home Health
03.2024 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Followed nutritional plans to prepare optimal meals.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Worked flexible hours across night, weekend, and holiday shifts.
Customer Service Representative
Walgreens
10.2021 - 02.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Investigated and resolved customer inquiries and complaints quickly.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Delivered prompt service to prioritize customer needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
Customer Service Cashier
McDonald's Restaurant
05.2017 - 10.2021
- Processed customer orders and accurately handled payment transactions.
- Worked with floor team and managers to meet wide range of customer needs.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Set up new sales displays each week with fresh merchandise.
Education
High School Diploma -
Chicago Vocational High School
Chicago, IL07-2017
Skills
- Customer Service
- Problem-solving abilities
- Data Entry
- Customer Relations
- Computer Proficiency
- Money handling abilities
- Microsoft Excel
- Payment Processing
- Microsoft Outlook
- Product Knowledge
- Paperwork Processing
- Appointment Scheduling
- Order Processing
- Clerical Support
- Product Sales
- Product and service solutions
- POS systems expert
Timeline
Home Health Aide
Accent Care Home Health
03.2024 - Current
Customer Service Representative
Walgreens
10.2021 - 02.2024
Customer Service Cashier
McDonald's Restaurant
05.2017 - 10.2021
High School Diploma -
Chicago Vocational High School