Jean Herard Inevil

Reports directly to the Director of Environmental Services

Manages a combined budget of $55 million, 7 direct reports, overseeing 250 FTEs.

Environmental Services, Linen Services and Uniform Services

• Streamlined daily operations of the Environmental Services Department, enhancing efficiency and compliance.
• Supervised and improved inspection processes, reporting accuracy, and staff scheduling.
• Maintained budget control, optimizing resource allocation and reducing overtime costs.
• Fostered interdepartmental collaboration, effectively managing Environmental Services projects.
• Ensured comprehensive staff training, resulting in improved performance and adherence to compliance policies.
• Developed and executed programs ensuring a clean, safe, and sanitary environment.
• Led human resources activities, successfully hiring, developing, and managing staff in alignment with union contracts.
• Launched and standardized EPIC Rover devices, improving workflow and data management across departments.

• Supervised, trained, and evaluated staff, ensuring timely completion of performance appraisals and fostering a culture of continuous improvement.
• Prepared and communicated detailed reports on operations, productivity, volumes, and performance, leading to actionable insights and corrective measures.
• Implemented and maintained service agreements, enhancing collaboration and satisfaction between departments and customers.
• Optimized operational and service performance by effectively scheduling, assigning, and monitoring work.
• Streamlined patient transport and housekeeping tracking systems, resulting in improved efficiency and reduced turnaround times.
• Ensured proper maintenance and inventory management of equipment and supplies, minimizing downtime and resource shortages.

• Oversaw Housekeeping, Transport, and Linen services, ensuring a safe and clean environment for patients and visitors in compliance with JCAHO, DOH, HCAHPS, and CMS guidelines.
• Enhanced labor productivity by optimizing processes and personnel within the Environmental Services team.
• Led a management team of five leaders overseeing 105 full-time employees, fostering strong leadership and team cohesion.
• Implemented productivity improvements, reducing overtime labor costs by $70k.
• Developed and executed environmental management systems, aligning departmental goals with organizational objectives.
• Established centralized controls for operational equipment and supplies, improving resource management.
• Strengthened workplace safety through the development and enforcement of comprehensive policies and processes for patients and staff.
• Launched an effective floor care program, maintaining high standards of cleanliness throughout the healthcare facility.
• Created, updated, and presented detailed reports for review by top-level management, ensuring informed decision-making.

• Elevated CMS Gold Star cleanliness rating from 3 to 5 stars.
• Directed Housekeeping and Linen operations, ensuring efficient and compliant service delivery.
• Supervised staff performance through rigorous quality control methods.
• Implemented and maintained a robust Quality Control Program, meeting infection control, pest control, and regulatory standards.
• Optimized resource allocation by evaluating and providing cost-effective equipment and supplies.
• Scheduled and assigned housekeeping tasks to ensure comprehensive coverage.
• Conducted regular staff meetings and coordinated with other departments to streamline activities.
• Managed budget and financial aspects, including labor, supplies, and capital expenditures, ensuring fiscal responsibility.

• Supervised and coordinated daily operations for Environmental Services, Security, Maintenance, Laundry, and Linen departments.
• Enhanced team performance through professional development, scheduling, evaluations, and recognition programs.
• Ensured high standards for patient room cleanliness, coordinating with Bed Management and Tele-tracking processes.
• Conducted patient room surveys and quality performance inspections, including terminal cleaning and C-Diff checks.
• Established an effective scheduling model, ensuring equitable work distribution.
• Trained new personnel in proper cleaning methods and equipment use.
• Inspected hospital equipment and furniture, placing work orders as needed and assisting with budget management, inventory, and supply orders.
• Applied comprehensive knowledge of janitorial services for commercial, residential, and retail spaces, including specialized cleaning tasks.

• Supervised and evaluated daily operations and performance of 135 personnel in Environmental Services, Patient Transport, and Linen departments across Manhattan and Brooklyn.
• Ensured thorough discharge cleaning of patient rooms through regular inspections.
• Managed staff scheduling and attendance, optimizing coverage, workload management, and payroll processing.
• Conducted patient and client interviews and Shadow Rounds to assess service quality.
• Submitted monthly inspection reports, including patient room surveys, quality performance, terminal and cyclical cleaning, C-Diff, and Bed Bugs inspections, totaling 200 reports via Ecolab.
• Enhanced supervisory development by mentoring front-line staff and sponsoring training programs.
• Trained new staff on floor care, carpet care, product use, medical waste management, and quality control.
• Reduced operating costs through efficient invoicing and supply management.
• Organized and led monthly staff activities, boosting employee engagement.