Denisha Mogere
Baytown,TX
Summary
Dynamic and empathetic professional with a proven track record at Allison Home Care, enhancing patient independence and quality of life. Excelled in FedEx's fast-paced environment, reducing package damage rates through meticulous handling. Adept at managing high-stress situations at Walmart, improving customer loyalty. Skilled in Electronic Health Records and exceptional at communication, demonstrating a results-oriented approach to patient care and customer service.
Overview
1
1
year of professional experience
Work History
Home Health Aide
Allison Home Care
06.2024 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Package Handler
FedEx
01.2024 - 06.2024
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Used hand-held scanners and physical logs to accurately track item movements.
Customer Service Representative
Walmart
10.2023 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Wheeler High School
Marietta, GASkills
Electronic Health Records (EHR)
● Administration
● Communication
● Flexibility
● Problem Solving & Critical thinking
- Patient Care
- Documentation
- Behavioral Management
- Documentation And Reporting
- Daily Charting
- Home Health Aide (HHA)
- Appointment Scheduling
Timeline
Home Health Aide
Allison Home Care
06.2024 - Current
Package Handler
FedEx
01.2024 - 06.2024
Customer Service Representative
Walmart
10.2023 - 12.2023
Wheeler High School
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