Denisha Powell
Copperas Cove,TX
Summary
Diligent and certified nurse assistant with a strong background in providing compassionate patient care and assisting with daily activities. Proven track record of supporting medical teams in delivering high-quality healthcare services. Exceptional communication and patient management skills consistently demonstrated for ensuring patient comfort and well-being. Healthcare professional committed to delivering compassionate care and supporting patient needs. Proven ability to collaborate effectively with medical staff and adapt to dynamic healthcare environments. Reliable team player focused on achieving optimal patient outcomes through empathetic care and attention to detail.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
CNA
Elara Caring
06.2017 - 02.2024
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
Customer Service Representative/Technical Support
Sykes Enterprises, Incorporated / Chase Bank / Bank of America
09.2022 - 02.2024
- Answer questions about our products and services, enriching customers' lives by helping them access what they've come to love
- Help maintain, manage, and repair IT systems
- The role also involves diagnosing software or hardware faults and solving the issues over the phone.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
Caregiver
Girling Home Health
12.2021 - 11.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
Covid-19 Vaccine Scheduler
Humach KeyStaff
06.2021 - 09.2022
- Scheduled and confirmed Covid-19 vaccination appointments.
- Give information on incentives for getting the booster shots.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Provided exceptional customer service through effective telephone communication and follow-ups.
- Answered telephones and directed calls to appropriate staff members.
- Maintained a current understanding of CDC information on regulations, policies, and procedures to provide knowledgeable responses to numerous telephone inquires in a courteous, timely and professional manner.
Customer Service Representative (CSR)
Circle K
11.2019 - 06.2021
- Clean stock cook customer service train cashier gas pumps trucks, etc.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Sandwich Artist/Cashier
Subway
12.2019 - 05.2020
- Greeted guests, promoted specials, and took orders.
- Kept workplace clean and organized in line with restaurant policies.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Increased speed of service through effective multitasking and time management skills.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Restocked and rotated stock in display case to mitigate stock loss.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
Chromebook specialist
Premium Retail Services
11.2019 - 01.2020
- Established strong relationships with clients through consistent follow-ups, fostering loyalty and repeat business.
- Contributed to product development process by sharing valuable insights gained from customer interactions and market research.
- Assisted with marketing initiatives by creating compelling content highlighting the unique selling points of Chromebooks.
- Organized product demonstrations at trade shows and events, promoting brand visibility and attracting new clientele.
- Leveraged strong product knowledge to upsell additional features, software, and accessories that enhanced the overall user experience of Chromebook customers.
- Maintained up-to-date knowledge of industry trends and competitor offerings, positioning Chromebooks as a top choice among consumers.
- Increased sales revenue by effectively demonstrating the benefits of Chromebooks to potential customers.
Sales Associate
Stripes Convenience Stores
07.2017 - 11.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Sales lead
MarketSource
10.2018 - 01.2019
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
Housekeeper
WoodSprings Suites
01.2018 - 09.2018
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Collections Agent
GC Services
08.2016 - 11.2017
- Collections agent who collects payments for past due accounts
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
Sales Associate
Sally Beauty
07.2014 - 08.2016
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
Education
Central Texas College
Killeen, TX 06.2018 - 12.2024
Elite Nursing Aide Training
Killeen, TX 09.2024 - 10.2024
High School Diploma -
Crossroads High School
Copperas Cove, TX05.2016
Skills
- Microsoft Office
- Dance
- Customer Service
- Team Leader
- Telecommunications
- Retail
- Cellular
- Cleaning
- Filing
- Housekeeping
- Time Management
- Excel
- Word
- Cash Register
- Microsoft Office
- Communications
- Retail sales
- Hospitality
- Hotel Experience
- Computer Skills
- Telemarketing
- Receptionist
- Proofreading
- Project Management
- Microsoft Powerpoint
- Merchandising
- Marketing
- Event Planning
- Laundry
- Commercial Cleaning
- Store Management Experience
- Food Service
- Food Preparation
- IOS
- Mac OS
- Pricing
- Leadership
- Management
- English
- Cashiering
- Typing
- Events Management
- Computer Networking
- Adobe Photoshop
- Android
- Java
- Operating Systems
- Troubleshooting
- Communication skills
- Help desk
- Banking
- Guest services
- Organizational skills
- Phone etiquette
- Technical Support
- Microsoft Windows
- Patient Care
- Vital signs monitoring
- Compassion and Empathy
- Bathing Assistance
- Feeding Assistance
- Basic Life Support
Certification
- BLS Certification
- CPR Certification
- First Aid Certification
- Food Handler Certification
Timeline
Elite Nursing Aide Training
09.2024 - 10.2024
Customer Service Representative/Technical Support
Sykes Enterprises, Incorporated / Chase Bank / Bank of America
09.2022 - 02.2024
Caregiver
Girling Home Health
12.2021 - 11.2023
Covid-19 Vaccine Scheduler
Humach KeyStaff
06.2021 - 09.2022
Sandwich Artist/Cashier
Subway
12.2019 - 05.2020
Customer Service Representative (CSR)
Circle K
11.2019 - 06.2021
Chromebook specialist
Premium Retail Services
11.2019 - 01.2020
Sales lead
MarketSource
10.2018 - 01.2019
Central Texas College
06.2018 - 12.2024
Housekeeper
WoodSprings Suites
01.2018 - 09.2018
Sales Associate
Stripes Convenience Stores
07.2017 - 11.2019
CNA
Elara Caring
06.2017 - 02.2024
Collections Agent
GC Services
08.2016 - 11.2017
Sales Associate
Sally Beauty
07.2014 - 08.2016
High School Diploma -
Crossroads High School
Similar Profiles
Christy SpicerChristy Spicer
Regional Therapy Coordinator at Elara Caring Home HealthcareRegional Therapy Coordinator at Elara Caring Home Healthcare
Lakeshia WilliamsLakeshia Williams
Caregiver at Elara CaringCaregiver at Elara Caring
Sharlene RiceSharlene Rice
Home Health Registered Nurse Case Manager at Elara CaringHome Health Registered Nurse Case Manager at Elara Caring
Tierra HedrickTierra Hedrick
Lead Staffing Specialist at Elara CaringLead Staffing Specialist at Elara Caring
Jaylen DoddJaylen Dodd
Cable Lineman Helper at Self Employed ServicesCable Lineman Helper at Self Employed Services