Summary
Overview
Work History
Education
Skills
Timeline
Generic

Denisha Quintana

Santa Fe

Summary

Dynamic Front Desk Supervisor at Villas De Santa Fe Hilton Grand Vacation, skilled in guest relations and reservations management. Proven ability to resolve conflicts and enhance customer satisfaction, leading to increased loyalty. Adept at training staff and utilizing property management systems to streamline operations and improve service delivery.

Overview

14
14
years of professional experience

Work History

Front Desk Supervisor

Villas De Santa Fe Hilton Grand Vacation
12.2019 - Current
  • Assisted guests with check-in and check-out procedures, ensuring smooth operations.
  • Managed front desk activities, addressing inquiries and resolving issues efficiently.
  • Coordinated room assignments and maintained accurate reservation records.
  • Supported team by training new front desk staff on policies and procedures.
  • Utilized property management system to process transactions and update guest information.
  • Monitored lobby area to uphold cleanliness and professionalism in guest environment.

Customer Service Representative

Ashley HomeStores
10.2018 - 12.2019
  • Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
  • Managed multi-channel communication, including phone, email, and chat, ensuring timely responses.
  • Assisted in training new team members on customer service protocols and best practices.
  • Collaborated with cross-functional teams to address customer feedback and improve service delivery.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Dietary Aide

Kingston’s Retirement
02.2018 - 10.2018
  • Prepared and served meals according to dietary guidelines and resident preferences.
  • Assisted in maintaining cleanliness and sanitation of kitchen and dining areas.
  • Collaborated with nutritionists to ensure compliance with dietary restrictions and nutritional needs.
  • Operated kitchen equipment safely, adhering to health and safety regulations.
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.

Dietary Aide

CHRISTUS St. Vincent
01.2016 - 02.2018
  • Followed all food safety regulations while preparing meals for patients.
  • Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
  • Arranged tray and or table settings with proper tableware, condiments, and tray card.
  • Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
  • Delivered nourishment and supplements to nurse station for distribution to specific residents.
  • Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
  • Monitored food temperatures during storage and serving, ensuring safety and compliance with regulations.

Produce Clerk

Albertsons
07.2014 - 04.2015
  • Maintained cleanliness and organization in produce section, adhering to health standards.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Inspected produce to update and adjust pricing information.
  • Sorted and packaged produce items to prepare for shipments.

Cashier

Walmart
08.2013 - 02.2014
  • Processed customer transactions efficiently and accurately, ensuring a smooth checkout experience.
  • Maintained knowledge of store promotions and product locations to assist customers effectively.
  • Trained new cashiers on operational procedures and customer service best practices.
  • Monitored cash register balances to prevent discrepancies and maintain accurate financial records.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.

Server

Souper Salad
06.2011 - 08.2013
  • Provided exceptional customer service in fast-paced dining environment.
  • Collaborated with kitchen staff to ensure timely order delivery.
  • Trained and mentored new servers on menu offerings and service standards.
  • Maintained cleanliness and organization of dining areas throughout shifts.
  • Handled cash transactions accurately and efficiently at point of sale.
  • Resolved customer complaints promptly, ensuring satisfaction and loyalty.
  • Served food and beverages promptly with focused attention to customer needs.

Education

High School Diploma -

Capital High School
Santa Fe, NM

Skills

  • Time management
  • Guest relations
  • Reservations management
  • Problem-solving skills
  • Scheduling and planning
  • Cash control
  • Conflict management
  • Hospitality services
  • Listening skills
  • Registration

Timeline

Front Desk Supervisor

Villas De Santa Fe Hilton Grand Vacation
12.2019 - Current

Customer Service Representative

Ashley HomeStores
10.2018 - 12.2019

Dietary Aide

Kingston’s Retirement
02.2018 - 10.2018

Dietary Aide

CHRISTUS St. Vincent
01.2016 - 02.2018

Produce Clerk

Albertsons
07.2014 - 04.2015

Cashier

Walmart
08.2013 - 02.2014

Server

Souper Salad
06.2011 - 08.2013

High School Diploma -

Capital High School

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