Denisha Thomas
Augusta,GA
Summary
Dynamic and results-oriented professional with extensive experience in customer service and team leadership, notably at Captain D's Seafood. Excelled in staff training, enhancing team performance by 20% through effective mentoring and delegation. Skilled in cash handling and fostering positive customer relationships, leveraging strong communication and problem-solving abilities to exceed employer expectations.
Overview
16
16
years of professional experience
Work History
Shift Manager
Captain D's Seafood
10.2024 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Certified Nursing Assistant
East Central Regional Hospital
05.2022 - 06.2023
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Personal Care Assistant
Wendy's Senior Service
03.2013 - 01.2015
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
Sales Associate
Future Call Telemarketing
02.2009 - 07.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Glenn Hills High
Augusta,GA08.2006
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Accurate money handling
- Staff motivation
- Opening and closing procedures
- Punctual and reliable
- Handling customer complaints
- Energetic and enthusiastic
- Training and mentoring
- Team development
- Delegating work
- Quality assurance
- Staff training and onboarding
- Interpersonal skills
- Payment processing
- Documentation and reporting
- Safety compliance
- Tech-Savvy
- Process improvements
- Verbal and written communication
- Reporting and documenting
- Financial records oversight
- Policy administration
- Customer service
- Active listening
- Critical thinking
- Computer skills
- Work Planning and Prioritization
Timeline
Shift Manager
Captain D's Seafood
10.2024 - Current
Certified Nursing Assistant
East Central Regional Hospital
05.2022 - 06.2023
Personal Care Assistant
Wendy's Senior Service
03.2013 - 01.2015
Sales Associate
Future Call Telemarketing
02.2009 - 07.2011
High School Diploma -
Glenn Hills High
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