Denisha Tingling
The Bronx
Summary
Dedicated medical professional with experience at Beth Abraham Nursing & Rehabilitation Center, skilled in vital signs monitoring and HIPAA compliance. Proven ability to enhance patient satisfaction through effective communication and patient care coordination. Committed to improving outcomes by accurately documenting vital signs and supporting interdisciplinary healthcare teams.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assistant Intern
Beth Abraham Nursing & Rehabilitation Center
12.2024 - 05.2025
- Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
- Obtained client medical history, medication information, symptoms, and allergies.
- Improved patient outcomes by accurately recording vital signs and communicating findings to the medical team.
- Safeguarded confidential patient information through strict adherence to HIPAA regulations in all communications and documentation processes.
- Collected histories, vitals, and current complaints via patient interviews.
- Created and prepared patient charts accurately for clinics and medical professionals.
- Supported optimal patient care by performing diagnostic tests under supervision, such as EKGs, phlebotomy, and point-of-care testing.
- Enhanced patient satisfaction by efficiently managing administrative tasks such as scheduling appointments and maintaining medical records.
- Performed medical chart reviews to confirm accuracy and completeness.
- Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
- Scheduled appointments and tests to coordinate patient care.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Patient Access Representative
Jamaica Hospital Medical Center
05.2021 - 05.2023
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
CNA
Beth Abraham Nursing & Rehabilitation Center
08.2019 - 04.2021
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
CNA
Workmen's Circle Multicare Center
09.2018 - 03.2020
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
Education
No Degree - Certified Central Sterile Techni
MedCerts
OnlineNo Degree - Medical Assistant
Stepful
Online07-2024
No Degree - Certified Nurse Assistant
Hostos Community College
Bronx, NY06-2018
High School Diploma -
Bronx Health Sciences High School
The Bronx, NY06-2012
Skills
- Vital signs monitoring
- HIPAA compliance
- Immunization administration
- Vital sign monitoring
- Medical terminology
- Patient scheduling
- Emergency response readiness
- Specimen collection
- Needs assessments
- Patient care coordination
Certification
- CCMA - Certified Clinical Medical Assistant
Timeline
Medical Assistant Intern
Beth Abraham Nursing & Rehabilitation Center
12.2024 - 05.2025
Patient Access Representative
Jamaica Hospital Medical Center
05.2021 - 05.2023
CNA
Beth Abraham Nursing & Rehabilitation Center
08.2019 - 04.2021
CNA
Workmen's Circle Multicare Center
09.2018 - 03.2020
No Degree - Certified Central Sterile Techni
MedCerts
No Degree - Medical Assistant
Stepful
No Degree - Certified Nurse Assistant
Hostos Community College
High School Diploma -
Bronx Health Sciences High School
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