Denisha Venzen- Williams

• Answering daily high-volume calls, advocating for people, ensuring the customer understands his or her health benefits.
• Updating customers information
• Demonstrated strong problem-solving skills when faced with challenging situations or complex inquiries from customers.
• Consistently met daily performance goals set by management team members.
• Resolved customer complaints in a professional manner while remaining empathetic to their concerns.

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• Process all reservation requests, changes, and cancellations received by phone, fax, or mail
• Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate
• Explain guarantee, special rate, and cancellation policies to callers
• Accommodate and document special requests
• Answer questions about property facilities/services and room accommodations
• Follow sales techniques to maximize revenue
• Communicate information regarding designated VIP reservations
• Input and access data in the reservation system
• Respond to any challenges found for accommodating rooming requests by communicating with appropriate individuals or departments
• Oversee accuracy of room blocks and reservations
• Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups
• Set-up proper billing accounts according to Accounting policies
• Assisting all sales managers in weekly conference, resume, pre con meetings
• Relocated

• Assist guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities
• Contact appropriate individuals or departments (e.g., Bell person, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest calls, requests, or problems
• Follow up with guests to ensure their requests or problems have been met to their satisfaction
• Receive, record, and relay messages accurately, completely, and legibly
• Respond to special requests from guests with unique needs
• Communicate VIP arrivals to designated personnel for escort and delivery of amenities
• Assisting Sales and Marketing team with consortia guest/ VIP arrivals and amenities
• Print and email daily reports to the executive office, Loss Prevention, F&B Team Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets
• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation
• Speak with others using clear and professional language; answer telephones using appropriate etiquette
• Develop and maintain positive working relationships with others; support teams to reach common goals
• Comply with quality assurance expectations and standards
• Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings
• Stand, sit, or walk for an extended period of time or for an entire work shift
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
• Perform other reasonable job duties as requested by Supervisors
• Learning coach 2019

• Greeted guest with a warm welcome and fond farewell
• Guided guest with information and suggestions throughout the property and island
• Valet parked/inspection of vehicle before parking
• Provided best recommendation restaurants and beaches on island
• Used a VHF radio to communicate with loss preventions and the front of the house team

• Scheduled employee shifts and monthly meetings
• Hired new agents and firing
• Billed customer monthly invoice making sure customer stays current with bills
• Solved customer billing errors
• Answered calls, responded to daily emails and fax
• Updated customer files
• Process accident report and following up
• Forecasted for GM upcoming meetings

• Processed daily reservations
• Greeted customers
• Placed boats in the correct slip
• Answered calls, responding to daily emails
• Processed daily cash transaction
• Closed daily reports
• Assigned daily parking tickets

• Greeted customers
• Processed transactions of sales handling and totaling
• Processed end of day transaction and balancing cash