Denisha Whittle
Dallas TX 75201,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Night Auditor
Hotel Crescent Court
10.2023 - Current
- Oversee 226 rooms overnight while auditing of daily room occupancy and hotel revenue.
- Call guest requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
- Participate in continuous learning opportunities provided by hotel to enhance professional development and stay current on industry trends.
- Utilize strong problem-solving skills while handling any logistical challenges that arose throughout course of nightly duties.
- Establish rapport with regular clientele by providing personalized service tailored to individual preferences.
- Enhance guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
Telephone Research Interviewer
Promark Research
09.2022 - 03.2024
- Developed strong rapport with respondents, leading to increased willingness to participate in future studies.
- Enhanced survey response rates by employing persuasive communication techniques during telephone interviews.
- Contributed to project completion within deadlines by maintaining consistent daily quota of completed interviews.
- Utilized advanced call center technology efficiently, streamlining interview process while maintaining high-quality results.
- Administered phone interviews to survey participants.
- Followed call center protocols when notifying participants of call purpose and use of information.
- Provided quality customer service to earn satisfaction ratings of 100%.
- Entered responses from survey participants into internal database using Voxco to later compile reports or conduct analysis.
- Improved respondent engagement with tailored interview approaches based on individual preferences and needs.
Associate Conference Coordinator
Liberty Mutual Insurance Co.
04.2023 - 10.2023
- Enhanced conference attendee experience by meticulously coordinating logistics and event schedules.
- Provided exceptional customer service to 10-100 conference attendees, addressing inquiries promptly and efficiently.
- Oversaw on-site staff during conferences, maintaining high level of professionalism and responsiveness to attendee needs.
- Maintained detailed records of conference planning activities, streamlining future coordination efforts.
- Developed strong relationships with key stakeholders, facilitating successful partnerships for future events.
- Coordinated 4 schedules on weekly basis and timelines for events.
- Inspected event facilities to confirm conformance to customer requirements.
- Arranged availability of audio-visual equipment, transportation and displays for various types of events.
- Worked closely with security personnel implementing safety protocols guaranteeing well-being of all participants during conferences.
Jr. Service Desk Associate Level 1
Mphasis
07.2022 - 11.2022
- Engaged in daily user support interactions via telephone, chat and email platforms.
- Attended one weekly team meeting to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Resolved hundreds of common user concerns by utilizing preset issue resolution scripts.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Discussed customer concerns regarding product usage, billing or device operation to promote improved user experience.
- Used ticketing systems to manage and process support actions and requests.
- Monitored systems in operation and quickly troubleshot errors.
- Assisted 80 or more customer callers in identifying issues and explained solutions to restore service and functionality.
- Utilized remote desktop tools in resolving technical issues expediting resolutions leading to increased client satisfaction.
- Provided exceptional customer service through active listening, empathy, and clear communication skills.
- Collaborated with team members to address complex technical issues, resulting in higher customer satisfaction rates.
Education
High School Diploma -
Roosevelt High School
Fresno, CACertification -
Cedar Valley College
Lancaster, TXSkills
- Front Desk Operations
- Multitasking and Organization
- Problem-Solving
- Strong Work Ethic
Timeline
Night Auditor
Hotel Crescent Court
10.2023 - Current
Associate Conference Coordinator
Liberty Mutual Insurance Co.
04.2023 - 10.2023
Telephone Research Interviewer
Promark Research
09.2022 - 03.2024
Jr. Service Desk Associate Level 1
Mphasis
07.2022 - 11.2022
High School Diploma -
Roosevelt High School
Certification -
Cedar Valley College
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