Summary
Overview
Work History
Education
Skills
Timeline
Generic

Denisha Williams

Battle Creek,MI

Summary

I am an experienced patient services professional with an impressive background in customer service and care coordination. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills devoted to giving every customer a positive and memorable experience.

Overview

8
8
years of professional experience

Work History

Patient Service Specialist

Nova Care Rehabilitation
Battle Creek, MI
10.2020 - Current

. Provide excellent communication, customer service, and administrative skills.

. Work to ensure a customer oriented environment in response to direct phone calls, greet, check in, and register new and existing patients.

. Handle patient payment and records including co-pays, insurance authorizations and verifications.

. Responsible for scanning and faxing various documents and monitoring deadlines.

Patient Care Technician

Ascension Borgess Hospital
Kalamazoo, MI
04.2019 - Current

. Obtain vital signs and glucose shots.

. Perform and assist with therapeutic and procedures.

. Provide excellent customer service skills by effectively communicating with patients, family, staff, and staff in various hospital departments.

. Record, chart, and document patient information, and observations. Retrieve information and baseline measurements.

. Maintain accurate medical records.

. Document dietary intake and assist with healthcare team to deliver compassionate care.

. Assist with daily living needs such as bathing, dressing, and toileting.

CHS Group LLC
Battle Creek, MI
06.2017 - 11.2022

. Assist and support the daily care of in-patients of all ages.

. Provide in-home patient care and transport patients to appointments.

. Administer daily medications, including glucose shots.

. Document and maintain patient progress logs to ensure that every treatment plan is completed properly.

. Assist patients with housekeeping responsibilities, including meal preparation, cleaning , personal hygiene , exercising, and other activities as needed.

Education

Bachelor of Arts - Concentration in Family Life Education

Spring Arbor University
05-2025

Associate of Arts - Education/General Studies

Kellogg Community College
Battle Creek, MI
2003

Skills

  • Strong communicator
  • Excellent interpersonal skills
  • Team player
  • Works well independently
  • Self motivated
  • CPR, CPI & First Aid Certified
  • Strong work ethic
  • Reliable and Flexible
  • Attentive listener
  • Proficient in excel, word, and power point
  • BLS Provider from the American Heart Association (AHA)
  • Crisis Prevention Certified
  • Detail-oriented

Timeline

Patient Service Specialist

Nova Care Rehabilitation
10.2020 - Current

Patient Care Technician

Ascension Borgess Hospital
04.2019 - Current

CHS Group LLC
06.2017 - 11.2022

Bachelor of Arts - Concentration in Family Life Education

Spring Arbor University

Associate of Arts - Education/General Studies

Kellogg Community College
Denisha Williams