Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Denisha Woods

Lakeland,USA

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

21
21
years of professional experience

Work History

Operations Supervisor

Bender Transportation
Lakeland, FL
06.2024 - Current
  • Coordinated logistics activities including scheduling, routing, tracking, and invoicing of shipments.
  • Developed and maintained strong relationships with customers, enhancing satisfaction and retention rates.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Managed daily transportation operations and logistics for efficient service delivery.
  • Coordinated schedules for drivers to optimize route efficiency and coverage.
  • Collaborated with vendors to negotiate contracts and optimize service agreements.
  • Supervised performance metrics to enhance driver accountability and operational standards.
  • Resolved customer complaints regarding shipment delays or damaged goods promptly.

Sr. Account Manager

John J. Jerue
Lakeland, Florida
02.2024 - 06.2024
  • Managed client relationships to ensure satisfaction and retention.
  • Resolved client issues promptly to maintain positive relationships.
  • Resolved client issues in a timely manner while maintaining excellent customer service standards.
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Managed key account relationships, ensuring customer loyalty and retention.
  • Negotiated contracts with clients to ensure optimal pricing and terms of agreement.

Sr. Account Manager

Fusion Logistics
Lakeland, Florida
10.2018 - 01.2023
  • Managed client relationships to ensure satisfaction and retention.
  • Resolved client issues promptly to maintain positive relationships.
  • Resolved client issues in a timely manner while maintaining excellent customer service standards.
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Managed key account relationships, ensuring customer loyalty and retention.
  • Negotiated contracts with clients to ensure optimal pricing and terms of agreement.

Economic Self Sufficiency Specialist I

State of Florida - DCF
Lakeland, Florida
10.2015 - 12.2020
  • Assessed client needs for economic self-sufficiency programs and services.
  • Reviewed applications for assistance programs ensuring compliance with state guidelines.
  • Educated clients on available government benefits and eligibility requirements.
  • Obtained income, asset and financial information to determine program eligibility.
  • Entered personal, medical, and financial information of clients into database to establish and maintain accurate records reflecting benefits received and ongoing eligibility.
  • Monitored changes in state laws affecting eligibility requirements for public benefit programs.

Outbound Transportation – Load Planner

Publix Supermarkets, Inc
Lakeland, Florida
11.2004 - 10.2015
  • Analyzed shipment schedules to optimize load assignments.
  • Coordinated with transportation teams for efficient delivery routes.
  • Utilized routing software to enhance load planning efficiency.
  • Communicated regularly with carriers to ensure that goods were delivered safely and on schedule.
  • Negotiated rates with carriers according to customer needs while keeping costs within budget parameters.
  • Coordinated with team to determine best use of drivers according to load type and planned routes.

Education

none attained - Social Work/Psychology Courses

Eastern Michigan University
Ypsilanti, MI
08.1994

high school diploma - College Prep

Thomas W. Harvey High School
Painesville, OH
06.1994

Skills

  • Logistics coordination
  • Route optimization
  • Vendor negotiation
  • Shipment tracking
  • Customer relationship management
  • Scheduling logistics
  • Problem solving
  • Effective communication
  • Attention to detail
  • Time management
  • Operations management
  • Appointment scheduling
  • Verbal and written communication
  • Payroll and budgeting
  • Multitasking Abilities
  • Professionalism

References

References available upon request.

Timeline

Operations Supervisor

Bender Transportation
06.2024 - Current

Sr. Account Manager

John J. Jerue
02.2024 - 06.2024

Sr. Account Manager

Fusion Logistics
10.2018 - 01.2023

Economic Self Sufficiency Specialist I

State of Florida - DCF
10.2015 - 12.2020

Outbound Transportation – Load Planner

Publix Supermarkets, Inc
11.2004 - 10.2015

none attained - Social Work/Psychology Courses

Eastern Michigan University

high school diploma - College Prep

Thomas W. Harvey High School

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