Denishia Dyle
Homewood,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Insightful Research Interviewer with significant experience compiling statistical data on psychology-related issues. Organized and detailed to manage multiple, concurrent tasks. Proven to build trust and rapport with participants. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Clinical Research Patient Recruiter
Accel Clinical
01.2024 - Current
- Increased patient recruitment by developing targeted marketing materials and strategies.
- Enhanced patient satisfaction with streamlined intake processes and attentive communication.
- Improved patient retention rates through personalized follow-up protocols and support services.
- Collaborated with medical staff to ensure seamless patient integration into clinical trials and studies.
- Expanded referral networks by cultivating relationships with healthcare providers, community organizations, and advocacy groups.
- Optimized database management, ensuring accurate tracking of patient information and enrollment statuses.
- Developed comprehensive training materials for new recruiters, enhancing team efficiency and consistency in approach.
- Streamlined communication channels between patients, healthcare providers, and research teams for improved coordination.
- Conducted thorough pre-screening interviews to identify eligible candidates for specific clinical trials or studies.
- Educated potential participants about the benefits and risks associated with participating in specific clinical trials or studies while addressing any concerns or questions they may have had.
- Assisted in the development of standardized screening tools to efficiently determine eligibility criteria for various clinical trials or studies.
- Organized engaging informational events to raise awareness about available clinical trials within target populations.
- Secured partnerships with local media outlets for increased visibility of recruiting efforts and trial opportunities.
Customer Service Rep
Spire Energy
06.2023 - 12.2023
- Responsible for answering up to 100 inbound calls, emails, and finding the quickest and most effective solution to customer issue such as service orders, service disconnection and reconnection of service, complaints and billing
- Assisted customers with payment arrangements, web account access/gas-related emergencies
- Processed routine to to moderately complex transactions on-line as well as researching and solving routine questions regarding customers accounts
- Responded to quote requests from outside and inter-company customers
- Processed orders for customers to start, stop and transfer services both Residential and Commercial.
Office Coordinator
Benchmark Physical Therapy
01.2023 - 05.2023
- Responsible for including Following office workflow procedures to ensure maximum efficiency
- Responsible for maintaining files and records with effective filing systems
- Supported other teams with various administrative task (redirecting calls, disseminating correspondence, scheduling meetings etc.)
- Responsible for Performing basic bookkeeping activities and update the accounting system
- Responsible for verification of all commercial insurance coverage and determines patient's responsibility if applicable electronically and/or by phone
- Determine eligibility and authorization for physical therapy office visits
- Responsible for process all inbound referrals from community referring providers and primary care providers
- Responsible for prior authorization assisting patients who need treatment requiring insurance carrier pre-authorization.
Health Information Specialist
CIOX Health
03.2022 - 10.2022
- Responsible for Receiving and processing requests for patient health information in accordance with Company and Facility policies and procedures
- Maintain confidentiality and security with all privileged information
- Maintain working knowledge of Company and facility software
- Adhere to the Company's and Customer facilities Code of Conduct and policies
- Inform manager of work, site difficulties, and/or fluctuating volumes
- Assist with additional work duties or responsibilities as evident or required
- Consistent application of medical privacy regulations to guard against unauthorized disclosure
- Responsible for managing patient health records
- Responsible for safeguarding patient records and ensuring compliance with HIPAA standards
- Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record
- Ensures medical records are assembled in standard order and are accurate and complete
- Creates digital images of paperwork to be stored in the electronic medical record
- Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately
- Answering of inbound/outbound calls
- May assist with patient walk-ins.May assist with administrative duties such as handling faxes, opening mail, and data entry by using Cerner and HPF systems
Housing Specialist/ Case Worker
Birmingham Housing Authority
06.2021 - 02.2022
- Responsible for logging correspondence into the system
- Responsible for sending out letters for appointments and deadlines for applicants
- Responsible for verifying applications are completed for programs
- Responsible for sending out letters to applicants for missing information regarding applicants' application
- Responsible for entering in case notes
- Prepare paperwork in accordance with program guidelines
- Maintain participant files to ensure completeness of required documentation and verifications
- Responsible for aiding and referral assistance
- Responsible for maintaining accurate and up to date clients' records and case notes
- Responsible for doing rectifications for clients
- Served as an advocate for clients need
- Interviewed clients to assess their situational needs
- Assisted with the Emergency Housing Voucher to assist clients by helping access their needs and requested accommodations to create a stabilized environment
- Issued vouchers to clients to obtain housing
- Process the Request for Tenancy Approval for clients
- Determine whether the participant family qualifies for a different unit/voucher size than previously, issue new voucher for correct unit/voucher size when appropriate
- Writing
- As the utility allowance schedule is updated, ensure that the utility allowances used in determining tenant rent are correct and accurate, considering the size and type of unit and the utilities paid directly by the tenant
- Enter accurate and timely 50058 information into HAB for submission to HUD
- When participants reports changes in income or family circumstances, process Interim Adjustment
- Answer resident and landlord questions, providing information on status of rent, property inspections, provision of the lease and contract, program regulations
- Point of contact and Case worker over the Emergency Housing Voucher Program working received referrals from One Roof and YWCA to place clients in housing once eligible.
Patient Care Coordinator
Americas Best Contacts and Eyeglasses
02.2020 - 05.2021
- Responsible for checking in patients
- Responsible for Scheduling and Cancelling appointments
- Responsible for retrieving insurance and insurance verification at the time of appointment
- Responsible for pulling charts
- Responsible for pulling the manifest to dispense glasses and contacts
- Responsible for printing up the daily report when opening the store
- Responsible for making referral appointments
- Responsible for ordering and issuing contacts
- Responsible for dispensing glasses.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times
- Organized community outreach events to promote awareness of available services, increasing clinic visibility within the local area
- Ensured regulatory compliance by staying up-to-date on industry standards and best practices related to patient care coordination
Education
Bachelor of Science - Health Administration
Troy University
05.2028
High School Diploma -
Tarrant High School
05.1995
Skills
- Social Media Proficiency
- Sales Experience
- Interpersonal Abilities
- Event coordination
- Patient assessment
- Active listening
- Attention to detail
- Healthcare industry knowledge
- Decision-making
- Time management
- Multitasking
- Telephone etiquette
- Organizational skills
- Problem-solving
- Medical terminology
- Strong communication
- Customer service
- Cold-Calling
- Healthcare Industry Knowledge
- Medical Terminology
- Compliance understanding
- HIPAA expert
- Applicant Tracking Systems
- Interviewing Clients
Timeline
Clinical Research Patient Recruiter
Accel Clinical
01.2024 - Current
Customer Service Rep
Spire Energy
06.2023 - 12.2023
Office Coordinator
Benchmark Physical Therapy
01.2023 - 05.2023
Health Information Specialist
CIOX Health
03.2022 - 10.2022
Housing Specialist/ Case Worker
Birmingham Housing Authority
06.2021 - 02.2022
Patient Care Coordinator
Americas Best Contacts and Eyeglasses
02.2020 - 05.2021
Bachelor of Science - Health Administration
Troy University
High School Diploma -
Tarrant High School
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