Denishia Dyle
Homewood,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Insightful Research Interviewer with significant experience compiling statistical data on psychology-related issues. Organized and detailed to manage multiple, concurrent tasks. Proven to build trust and rapport with participants. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Diligent Clinical Research Patient Recruiter with solid background in patient recruitment and knack for identifying and engaging suitable candidates for clinical trials. Successfully supported recruitment efforts by building strong relationships with potential participants and healthcare professionals. Demonstrated ability to manage multiple projects while utilizing effective communication and organizational skills.
Overview
9
9
years of professional experience
Work History
Clinical Research Patient Recruiter /Senior Clinical Research Associate
Accel Clinical
01.2024 - Current
- Increased patient recruitment by developing targeted marketing materials and strategies.
- Enhanced patient satisfaction with streamlined intake processes and attentive communication.
- Improved patient retention rates through personalized follow-up protocols and support services.
- Collaborated with medical staff to ensure seamless patient integration into clinical trials and studies.
- Expanded referral networks by cultivating relationships with healthcare providers, community organizations, and advocacy groups.
- Optimized database management, ensuring accurate tracking of patient information and enrollment statuses.
- Developed comprehensive training materials for new recruiters, enhancing team efficiency and consistency in approach.
- Streamlined communication channels between patients, healthcare providers, and research teams for improved coordination.
- Conducted thorough pre-screening interviews to identify eligible candidates for specific clinical trials or studies.
- Educated potential participants about the benefits and risks associated with participating in specific clinical trials or studies while addressing any concerns or questions they may have had.
- Assisted in the development of standardized screening tools to efficiently determine eligibility criteria for various clinical trials or studies.
- Organized engaging informational events to raise awareness about available clinical trials within target populations.
- Secured partnerships with local media outlets for increased visibility of recruiting efforts and trial opportunities.
- Worked closely with regulatory agencies to ensure compliance with all relevant guidelines and protocols during the patient recruitment process.
- Coordinated logistics for initial consultations, ensuring a smooth transition for potential study participants into the enrollment process.
- Implemented data-driven recruitment tactics based on analysis of previous campaigns'' performance metrics.
- Provided ongoing support to enrolled patients throughout the course of their participation in clinical trials or studies.
- Monitored progress of enrolled patients throughout their participation in clinical trials or studies, providing updates to relevant parties as needed.
- Collaborated with interdisciplinary teams to create harmonious working relationships that benefited both patients and researchers alike.
- Established a professional presence at industry conferences, networking events, and other relevant gatherings to attract potential study participants.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Completed necessary reports and documentation on time and to specifications.
- Monitored patient progress and reported changes to healthcare professionals.
- Answered patient inquiries and provided information about healthcare services.
- Conducted initiation, monitoring and closeout visits to verify study procedures, regulatory documents and data completion.
- Implemented electronic data capturing systems to adhere with clinical research guidelines.
- Reviewed participant eligibility and consent documentation to help researchers achieve accurate and meaningful results.
- Conducted independent research to validate efficacy of solutions, assimilate results and prepare written technical reports.
- Maintained knowledge of company strategic direction, goals and objectives and aligned projects appropriately.
- Generated and upload assay data and communicated results and reports to multi-disciplinary project teams to influence progression in discovery and development.
Customer Service Rep
Spire Energy
06.2023 - 12.2023
- Responsible for answering up to 100 inbound calls, emails, and finding the quickest and most effective solution to customer issue such as service orders, service disconnection and reconnection of service, complaints and billing
- Assisted customers with payment arrangements, web account access/gas-related emergencies
- Processed routine to to moderately complex transactions on-line as well as researching and solving routine questions regarding customers accounts
- Responded to quote requests from outside and inter-company customers
- Processed orders for customers to start, stop and transfer services both Residential and Commercial.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Office Coordinator
Benchmark Physical Therapy
01.2023 - 05.2023
- Responsible for including Following office workflow procedures to ensure maximum efficiency
- Responsible for maintaining files and records with effective filing systems
- Supported other teams with various administrative task (redirecting calls, disseminating correspondence, scheduling meetings etc.)
- Responsible for Performing basic bookkeeping activities and update the accounting system
- Responsible for verification of all commercial insurance coverage and determines patient's responsibility if applicable electronically and/or by phone
- Determine eligibility and authorization for physical therapy office visits
- Responsible for process all inbound referrals from community referring providers and primary care providers
- Responsible for prior authorization assisting patients who need treatment requiring insurance carrier pre-authorization.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Health Information Specialist
CIOX Health
03.2022 - 10.2022
- Responsible for Receiving and processing requests for patient health information in accordance with Company and Facility policies and procedures
- Maintain confidentiality and security with all privileged information
- Maintain working knowledge of Company and facility software
- Adhere to the Company's and Customer facilities Code of Conduct and policies
- Inform manager of work, site difficulties, and/or fluctuating volumes
- Assist with additional work duties or responsibilities as evident or required
- Consistent application of medical privacy regulations to guard against unauthorized disclosure
- Responsible for managing patient health records
- Responsible for safeguarding patient records and ensuring compliance with HIPAA standards
- Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record
- Ensures medical records are assembled in standard order and are accurate and complete
- Creates digital images of paperwork to be stored in the electronic medical record
- Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately
- Answering of inbound/outbound calls
- May assist with patient walk-ins.May assist with administrative duties such as handling faxes, opening mail, and data entry by using Cerner and HPF systems
- Developed strong relationships with healthcare providers, fostering effective communication channels to address any concerns related to patient data management or documentation practices.
- Streamlined the release of information process for patients, ensuring timely access to their medical records while maintaining strict confidentiality.
- Established efficient workflows for medical record requests, reducing processing time without compromising on quality or accuracy.
- Directed and assisted pulling and procurement of medical files according to established procedures.
Housing Specialist/ Case Worker
Birmingham Housing Authority
06.2021 - 02.2022
- Responsible for logging correspondence into the system
- Responsible for sending out letters for appointments and deadlines for applicants
- Responsible for verifying applications are completed for programs
- Responsible for sending out letters to applicants for missing information regarding applicants' application
- Responsible for entering in case notes
- Prepare paperwork in accordance with program guidelines
- Maintain participant files to ensure completeness of required documentation and verifications
- Responsible for aiding and referral assistance
- Responsible for maintaining accurate and up to date clients' records and case notes
- Responsible for doing rectifications for clients
- Served as an advocate for clients need
- Interviewed clients to assess their situational needs
- Assisted with the Emergency Housing Voucher to assist clients by helping access their needs and requested accommodations to create a stabilized environment
- Issued vouchers to clients to obtain housing
- Process the Request for Tenancy Approval for clients
- Determine whether the participant family qualifies for a different unit/voucher size than previously, issue new voucher for correct unit/voucher size when appropriate
- Writing
- As the utility allowance schedule is updated, ensure that the utility allowances used in determining tenant rent are correct and accurate, considering the size and type of unit and the utilities paid directly by the tenant
- Enter accurate and timely 50058 information into HAB for submission to HUD
- When participants reports changes in income or family circumstances, process Interim Adjustment
- Answer resident and landlord questions, providing information on status of rent, property inspections, provision of the lease and contract, program regulations
- Point of contact and Case worker over the Emergency Housing Voucher Program working received referrals from One Roof and YWCA to place clients in housing once eligible.
- Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
- Explained rental and housing regulations to clients and helped each discover best options for housing.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Calculated tenant rent amounts to prepare leases and contracts.
- Assisted applicants in filling out housing applications and verifying assets.
- Researched possible fraud cases by scrutinizing bank statements and reconciling statements with reported income sources.
- Established positive rapport with clients by providing exceptional customer service and addressing their unique needs.
- Improved tenant satisfaction by addressing and resolving housing concerns in a timely manner.
- Contributed to team success by actively participating in staff meetings and sharing best practices with colleagues.
- Managed caseloads efficiently, ensuring timely completion of required documentation and adherence to program requirements.
- Coordinated eviction prevention efforts by mediating disputes between landlords and tenants, ultimately preserving stable housing situations for at-risk individuals.
- Educated landlords on fair housing laws and regulations, fostering an environment of equal opportunity for all applicants regardless of race or socioeconomic status.
- Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
- Helped clients find permanent or temporary housing.
- Evaluated rental applications thoroughly, verifying income eligibility and background checks for potential tenants.
Patient Care Coordinator
Americas Best Contacts and Eyeglasses
02.2020 - 05.2021
- Responsible for checking in patients
- Responsible for Scheduling and Cancelling appointments
- Responsible for retrieving insurance and insurance verification at the time of appointment
- Responsible for pulling charts
- Responsible for pulling the manifest to dispense glasses and contacts
- Responsible for printing up the daily report when opening the store
- Responsible for making referral appointments
- Responsible for ordering and issuing contacts
- Responsible for dispensing glasses.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times
- Organized community outreach events to promote awareness of available services, increasing clinic visibility within the local area
- Ensured regulatory compliance by staying up-to-date on industry standards and best practices related to patient care coordination
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
- Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Monitored patient progress and adjusted care plans as necessary, contributing to improved health outcomes.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Trained new staff on filing, phone etiquette and other office duties.
- Organized patient records and database to facilitate information storage and retrieval.
- Engaged with patients to provide critical information.
- Followed document protocols to safeguard confidentiality of patient records.
- Responded to inquiries by directing calls to appropriate personnel.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Delivered support to medical staff in completion of patient paperwork.
- Resolved customer complaints using established follow-up procedures.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Certfied Nursing Assistant
St. Martins in the Pines
01.2016 - 01.2021
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Assisted in rehabilitation of patients, facilitating quicker recovery with exercise and mobility support.
- Facilitated smooth transitions for patients from hospital to home care, ensuring continuity of care.
- Streamlined patient care procedures, improving efficiency and reducing wait times for treatments.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
- Increased patient engagement by organizing recreational and therapeutic activities.
- Collaborated with healthcare teams to develop individualized care plans, enhancing patient outcomes.
- Conducted patient education on health maintenance and disease prevention, empowering individuals to take charge of their health.
- Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
- Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
- Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Documented patient information and care activities in electronic health record.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Transported patients between rooms and appointments or testing locations.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Upheld infection control and prevention policies across different patient-facing areas.
- Followed directions of licensed nurses to administer medications and treatments.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Education
Bachelor of Science - Health Administration
Troy University
05.2028
High School Diploma -
Tarrant High School
05.1995
Skills
- Sales experience
- Social media proficiency
- Healthcare industry
- Cross-cultural design
- Interviewing techniques
- Medical terminology
- Interviewing clients
- HIPAA expert
- Compliance
- Applicant tracking systems
- Contract negotiation
Timeline
Clinical Research Patient Recruiter /Senior Clinical Research Associate
Accel Clinical
01.2024 - Current
Customer Service Rep
Spire Energy
06.2023 - 12.2023
Office Coordinator
Benchmark Physical Therapy
01.2023 - 05.2023
Health Information Specialist
CIOX Health
03.2022 - 10.2022
Housing Specialist/ Case Worker
Birmingham Housing Authority
06.2021 - 02.2022
Patient Care Coordinator
Americas Best Contacts and Eyeglasses
02.2020 - 05.2021
Certfied Nursing Assistant
St. Martins in the Pines
01.2016 - 01.2021
High School Diploma -
Tarrant High School
Bachelor of Science - Health Administration
Troy University
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