DENISHIA LINTON
Madison,WI
Summary
Highly organized and detail-oriented individual with project management experience, looking for a remote role in a dynamic work environment.
Overview
8
8
years of professional experience
Work History
Claims Representative
PPI
03.2022 - Current
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Developed in-depth understanding of insurance policies and procedures.
- Collaborated with internal departments and external vendors to resolve claims.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Communicated effectively with staff members of operations, finance and clinical departments.
- Managed approximately 30 incoming calls, emails, and faxes per day from providers.
- Data entry
Customer Service Representative
Spectrum
03.2021 - 03.2024
- Managed a high volume of customer inquiries through phone and email.
- Resolved customer complaints and concerns in a timely and professional manner.
- Assisted customers with product selection and provided recommendations.
- Processed orders, returns, and exchanges accurately and efficiently.
- Maintained customer satisfaction levels by addressing and resolving issues.
- Remote
- Responded to customer requests for products, services, and company information.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Reception / Administrative Assistant
Phoenix Care Systems
10.2019 - 03.2021
- Answered the phone to help direct anyone who is calling to the correct person.
- Handled reception duties including greeting visitors and answering phone calls in a professional manner.
- Scheduled meetings and appointments for executives, coordinating calendars and sending out reminders.
- Maintained organized filing systems for important documents and correspondence.
- Assisted with event planning and coordination for company functions.
- Hybrid
Administrative Assistant
Helens Supportive Service
02.2017 - 02.2020
- Created, organized and maintained all client files. Both hard copy and electronic.
- Demonstrated leadership in maintaining high standards of professional behavior.
- Did scheduling in data entry format.
- Did healthcare insurance verification or obtaining medical authorizations.
- Worked with Microsoft Office, specifically Excel, Outlook and Word.
- Interviewed and hired employees.
- Managed and organized office operations for a team of 10 executives
- Assisted with event planning and coordination for company functions
- Remote
Home Caregiver
Talem Home Healthcare
04.2017 - 04.2018
- Completed entries in log books, journals and care plans to document accurately report patient progress.
- Supervised daily activities and provided assistance when needed.
- Ensured safety and well-being of each patient in alignment with care plan.
- Monitored progress and documented any status changes accordingly.
- Transported individuals to medical appointments and other errands.
- Assisted disabled clients in any way necessary to facilitate independence and well-being.
- Worked to improve and enhance patient lives through effective and compassionate care.
- Filed paperwork and organized computer-based information.
Education
Associate of Health Sciences in Nursing -
Madison College
Madison, WI12-2025
High School Diploma - undefined
Bay View High School
Milwaukee, WI06.2015
Skills
- Customer Service (5 years)
- Administrative Assistant
- Outlook
- Microsoft Excel
- Word
- MS Office
- Organizational Skills
- Phone etiquette
- Project management
- Sales
- Email marketing
- Influencing and negotiating with customers
- Settlement agreements
- Accident review
- Claims trend analysis
- Claims investigation
LANGUAGES
English
Timeline
Claims Representative
PPI
03.2022 - Current
Customer Service Representative
Spectrum
03.2021 - 03.2024
Reception / Administrative Assistant
Phoenix Care Systems
10.2019 - 03.2021
Home Caregiver
Talem Home Healthcare
04.2017 - 04.2018
Administrative Assistant
Helens Supportive Service
02.2017 - 02.2020
High School Diploma - undefined
Bay View High School
Associate of Health Sciences in Nursing -
Madison College
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