Denishia Reed
Houston,TX
Summary
Dynamic professional with a proven track record at United Health Care Global, excelling in customer service and problem-solving. Skilled in CRM software and appointment setting, I effectively resolved provider inquiries, enhancing communication and satisfaction. Known for my positive attitude and teamwork, I consistently achieved service excellence in high-volume environments.
Overview
19
19
years of professional experience
Work History
Appointment Setter
Ogle School
10.2025 - Current
- Conducted outbound calls to schedule appointments with prospective students.
- Assisted in managing appointment calendar for admissions team.
- Provided information about programs and services to potential clients.
- Utilized CRM software to track leads and follow-up activities.
- Developed rapport with prospects to enhance engagement and conversion rates.
- Collaborated with team members to streamline appointment-setting processes.
- Maintained accurate records of interactions and outcomes in database systems.
Provider Services Representative
United Health Care Global
02.2017 - 08.2025
- Coordinated communication between healthcare providers and internal teams to resolve inquiries effectively.
- Received inbound calls from providers needing assistance with claims inquiries, authorizations, and contractual questions.
- Processed Authorizations.
- Reached out to case managers regarding members and their benefits.
- Assisted with setting up transportation.
- Operated multiple chats with providers assisting with questions pertaining to contacts, claims, and payments.
- Acted as a liaison between providers and company leadership, effectively communicating concerns and feedback to facilitate continuous improvement initiatives.
- Educated providers on billing procedures, coding guidelines, and reimbursement policies for optimal claim submissions.
Member Service Representative
Amerigroup
09.2014 - 08.2016
- Provided exceptional customer service by resolving member inquiries and concerns efficiently.
- Assisted members with enrollment processes, ensuring accurate documentation and compliance.
- Educated members on health plan benefits, enhancing understanding of available services.
- Collaborated with internal teams to streamline communication and improve service delivery.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Assisted members with account management, including updating personal information and setting up automated payments.
Regional Buyer
Goldwiser
10.2011 - 01.2013
- Monitored supplier performance metrics to ensure compliance with quality standards and delivery timelines.
- Maintained complete documentation and records of all purchasing activities.
- Tested and appraised jewelry, coins, and antiques.
- Made outgoing calls to existing customers who were interested in selling or buying gold.
- I did marketing for the store by handing out business cards, flyers, creating blogs, and going door to door.
- Handled all funds for my specific location that were deposited and withdrawn from the store.
- Maintained maintenance and ran the store.
- Made all bank runs for store
- Handled all debit and credit card transactions.
Customer Service Rep
T-Mobile
10.2008 - 12.2010
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Guided customers through product features, fostering informed purchasing decisions.
- Managed escalated issues, ensuring timely resolutions to maintain service quality.
- Trained new representatives on system usage and best practices for customer interactions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Associate
Forever 21
07.2006 - 07.2008
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained visual merchandising standards, ensuring appealing store presentation and layout.
- Processed transactions accurately using point-of-sale systems, minimizing errors during checkout.
- Collaborated with team members to achieve daily sales goals through effective communication.
- Handled inventory management tasks, including stock replenishment and organization of merchandise displays.
- Implemented loss prevention strategies, contributing to reduced shrinkage rates within the store.
- Developed rapport with regular customers, fostering loyalty and repeat business through personalized service.
Education
High School Diploma -
United Christian
Houston, TX05-2006
Skills
- Script memorization
- Telephone etiquette
- Positive attitude
- High-volume call environments
- Phone etiquette expert
- Time management
- Computer skills
- Setting appointments
- Clear communication
- Problem-solving
- Scheduling and calendar management
- Empathy and patience
- Overcoming objections
- CRM software
- Marketing expertise
- Goal oriented
- Outgoing and friendly
- Teamwork and collaboration
- Customer service
Timeline
Appointment Setter
Ogle School
10.2025 - Current
Provider Services Representative
United Health Care Global
02.2017 - 08.2025
Member Service Representative
Amerigroup
09.2014 - 08.2016
Regional Buyer
Goldwiser
10.2011 - 01.2013
Customer Service Rep
T-Mobile
10.2008 - 12.2010
Sales Associate
Forever 21
07.2006 - 07.2008
High School Diploma -
United Christian