Summary
Overview
Work History
Education
Skills
Timeline
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Denisly Crespo Fiducia

Summary

· Active listener who establishes rapport with clients to provide solutions.

· Self-motivated individual who thrives in an independent or teamwork setting.

· Strong mediation skills with experience in various cultures.

· Developed critical thinking skills by analyzing information to infer, communicate, and solve problems.

· Excellent customer relationship builder, warm, and approachable.

Overview

22
22
years of professional experience

Work History

Pro Sales Associate

Lowe's
02.2024 - Current
  • Cultivated productive customer relationships through active listening and professional engagement, directly contributing to meeting monthly sales quotas.
  • Manage Pro Rewards Program enrollment and credit account acquisition, successfully securing 55 new credit accounts while maintaining detailed documentation of contractor relationships.
  • Partner with cross-functional teams to address complex contractor needs, ensuring seamless service delivery and strengthening Lowe's position as a preferred supplier.
  • Drive contractor sales toward $1.5M annual goal using CRM tracking, while securing 55 new credit accounts through Pro Rewards Program management and maintaining detailed relationship documentation.
  • Operate retail electronic systems including mobile devices and POS terminals with precision, while mastering Lowe's software platform to generate accurate customer quotes.

Transportation & Interpreting Service Coordinator

Transcom Solutions
10.2023 - 01.2024
  • Coordinate transport and interpreting for healthcare appointments, enhancing patient care efficiency.
  • Address complex inquiries from medical professionals, ensuring accurate and prompt information delivery.
  • Facilitate seamless communication between healthcare staff and patients, improving service accessibility.
  • Input data into CRM systems, maintaining database accuracy and supporting operational effectiveness.

Community Interpreter

Arch Language Network
02.2018 - 11.2020
  • Traveled to multiple locations, maintaining punctuality and managing service invoicing.
  • Organized schedules effectively, contributing to seamless healthcare service delivery.
  • Analyzed complex medical terminology to facilitate accurate cross-cultural communication, resolving potential misunderstandings in time-sensitive situations.
  • Maintained meticulous documentation of service delivery while ensuring strict confidentiality and compliance with healthcare privacy regulations.

Restaurant Manager

Los Reyes Mexican Restaurant
07.2003 - 01.2008
  • Led 25 staff, enhancing food quality and service, boosting customer satisfaction.
  • Monitored critical operational elements including supply deliveries, workplace safety protocols, and regulatory compliance to maintain service excellence.
  • Optimized staff scheduling and resource allocation, driving operational efficiency while maintaining high-quality food preparation and customer service standards.
  • Cultivated a service-oriented team culture prioritizing customer satisfaction, transforming operational challenges into opportunities for staff development.

Education

Bachelor of Science - Business Administration And Management

Western Governors University
Salt Lake City, UT
06-2023

Skills

  • Interpersonal Skills
  • Customer-Focus Approach
  • Collaborative
  • English-Spanish Bilingual
  • CRM/Basic Computer Skills
  • Business Sales Persuasive

Timeline

Pro Sales Associate

Lowe's
02.2024 - Current

Transportation & Interpreting Service Coordinator

Transcom Solutions
10.2023 - 01.2024

Community Interpreter

Arch Language Network
02.2018 - 11.2020

Restaurant Manager

Los Reyes Mexican Restaurant
07.2003 - 01.2008

Bachelor of Science - Business Administration And Management

Western Governors University

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Denisly Crespo Fiducia