Summary
Overview
Work History
Skills
Languages
Certification
Timeline
Generic
Denis Rafael Flores Sitges

Denis Rafael Flores Sitges

Miramar,FL

Summary

Resourceful IT Technician known for productive and efficient task completion. Skilled in network troubleshooting, hardware configuration, and software installation. Excel at problem-solving, time management, and communication, ensuring smooth operation of IT systems and positive end-user support experiences. Enthusiastic computer technician proudly offering several years of experience in upgrading systems, installing network components and providing informal software demonstrations. Enthusiastic employee with knowledge in email account setup. Skilled in task prioritization, exemplary customer service and troubleshooting. Highly skilled IT Technician with robust background in troubleshooting, software and hardware installation, and network support. Display strong abilities in problem-solving, customer service, and technical communication. Proven track record of enhancing system performance and reducing downtime across various work settings. Known for adapting quickly to new technologies and mastering innovative tools. Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

9
9
years of professional experience
1
1
Certification

Work History

IT Technician

Nobility Wireless
Hollywood, FL
09.2023 - Current
  • Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
  • Collected, analyzed and reported on data for use in operational planning.
  • Maintained inventory records of IT equipment and supplies.
  • Provided recommendations on hardware purchases based on customer requirements.
  • Set up equipment for employee use, performing or properly installing cables, operating systems or software.
  • Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
  • Tracked service requests through a ticketing system such as Remedy or Service Now.
  • Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Provided technical support to users via telephone or remote access.
  • Supervised and directed workers engaged in installation of data communication equipment and software.
  • Troubleshot system issues related to network connectivity, software installation and configuration, printing.
  • Implemented security measures such as firewall configuration and virus protection software installation and updates.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Configured routers, switches and wireless access points for LANs and WANs.
  • Provided training sessions for end users on how to use various software programs.
  • Referred major hardware or software problems or defective products to vendors or technicians for service.
  • Evaluated software or hardware to recommend improvements or upgrades.
  • Participated in team meetings to discuss project status updates.
  • Set up user profiles on local machines according to established standards.
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Created documentation for common IT tasks such as troubleshooting steps for various types of problems.
  • Performed system backups and restores as required.
  • Diagnosed hardware failures using diagnostic tools such as PC Doctor or Windows Event Viewer.
  • Installed and configured hardware, software, systems, networks, printers, and scanners.
  • Resolved hardware issues including replacing parts as necessary.
  • Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Performed troubleshooting on networking and connectivity issues to restore connections and network access.
  • Operated a variety of machinery and tools safely and efficiently.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Identified needs of customers promptly and efficiently.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Monitored system performance and implemented preventive maintenance procedures.

Cell Phone Technician

CTRLALTCELL
Cuba, Matanzas
06.2016 - 01.2023
  • Ran wires between components and to outside cable systems.
  • Installed and repaired distribution racks and cables.
  • Repaired broken hardware components, including circuit boards and antennas.
  • Created detailed reports on all repair jobs performed.
  • Installed, set up and repaired devices and system components.
  • Tested repaired, newly installed or updated equipment to drive proper function and conformance to specifications.
  • Sold replacement parts, accessories, and other products related to cellular devices.
  • Educated clients about safety precautions when using their device in public areas.
  • Reconfigured settings on customers' devices according to their needs.
  • Tested connections to verify power supplies and communication link functionality.
  • Provided solutions to technical issues related to cell phone use.
  • Assisted customers with troubleshooting their cellular devices.
  • Resolved customer complaints regarding malfunctioning or damaged cell phones.
  • Provided estimates for cost of repair services prior to beginning work.
  • Instructed customers on how to properly maintain their cell phone device.
  • Installed software updates and applications onto customer's devices.
  • Assembled and installed communication equipment.
  • Conducted quality control checks on repaired cell phones to ensure functionality.
  • Established and modified networks and computers at businesses, schools, government buildings, medical facilities and homes.
  • Troubleshot various mobile operating systems, such as Android and iOS.
  • Replaced defective parts, such as batteries and display screens.
  • Cleaned and disinfected returned cell phones before returning them to clients.
  • Recommended upgrades or replacements for outdated models that could no longer be serviced.
  • Performed diagnostics on cell phones to determine the source of technical problems.
  • Operated a variety of machinery and tools safely and efficiently.
  • Completed routine maintenance and repair.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Updated and maintained databases with current information.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Skills

  • Network troubleshooting
  • Hardware installation
  • Data analysis
  • Software support
  • System maintenance
  • User training
  • Problem solving
  • Team collaboration
  • Remote support
  • Wireless networking
  • Peripheral repair
  • Mobile device management
  • Troubleshooting and Diagnostics
  • Technical support
  • System performance optimization
  • Operating system management
  • Data recovery
  • Application installations
  • Software configuration
  • Peripheral maintenance
  • Inventory control systems
  • Software updating
  • Application support
  • Troubleshooting network issues
  • Technical communication
  • Account administration
  • Component replacement
  • Hardware configuration
  • System optimization
  • Laptop servicing

Languages

Spanish
Native/ Bilingual
English
Limited

Certification

  • Android Enterprise Certified Associate
  • Android Enterprise Certified Professional

Timeline

IT Technician

Nobility Wireless
09.2023 - Current

Cell Phone Technician

CTRLALTCELL
06.2016 - 01.2023

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Denis Rafael Flores Sitges