DENISSE ACOSTA
Cumberland,RI
Overview
24
24
years of professional experience
1
1
Certification
Work History
Certified Resident Services Coordinator
Property Advisory Group
04.2018 - Current
- Developed strong relationships with community partners to enhance available resources for residents.
- Coordinated with local agencies to provide essential services for residents, such as healthcare, transportation, and financial assistance.
- Utilized the AASC program for efficient data management, reporting, and analysis to make informed decisions regarding resident services.
- Served as a liaison between property management staff and residents to address concerns effectively before escalating issues higher up in the organization.
- Promoted resident safety by conducting regular property inspections to identify potential hazards or maintenance issues.
- Improved overall community atmosphere by organizing social, recreational, and educational programs for residents.
- Implemented innovative strategies to increase resident engagement in community activities and initiatives.
- Provided compassionate support during times of crisis or personal difficulty for individual residents as needed.
- Facilitated conflict resolution among residents, resulting in a more harmonious living environment.
- Solved grievances and complaints by collaborating with residents.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Provided crisis management and intervention during emergency situations.
- Assisting management in tenant complaints, annual recertification process, inspections, pre and post counseling, daily staff meetings with management to be a effective team.
Social Worker
Elmwood Adult Day Health Care
04.2013 - 04.2018
- Referred clients to social services agencies
- Help each patient understand his or her illness and the contributing personal, social and economic factors
- Secured housing, medical care and monthly benefits for clients
- Developed treatments and casework programs for clients
- Supplied crisis intervention and substance abuse services to patients in the community
- Reduced the number of agency clients admitted to institutional care
- Enrolled an average of 10 people a month into Adult Day Center
- Participated and contributed to weekly care plan meetings
- Responsible for discharge planning where indicated
- Participate in weekly meetings with the Program and Nursing Director regarding participants
- Performed all other related duties as required
Buyer Administrator
JEM Electronics
08.2008 - 10.2012
- Communicated with vendors regarding inventory needs
- Wrote and expedited purchase orders
- Forecasted purchasing trends
- Maintained key item stock levels
- Generated reports detailing sales trends and store performances
- Negotiated prices to maintain profit
- Tracked inventory shipments
- Improved merchandising strategies
Customer Service
Old Navy
06.2007 - 09.2008
- Received and processed customer payments
- Achieved sales goals and service performance through new customer sales
- Routinely answered customer questions regarding merchandise and pricing
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
Customer Service Manager
The Maids Home Services
08.2006 - 04.2007
- Solved unresolved customer issues
- Met all customer call guidelines including service levels, handle time and productivity
- Facilitated inter-departmental communication to effectively provide customer support
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals
- Followed-through on all critical inter-departmental escalations to increase customer retention rates
Assistant to Assistant Executive Director
Woonsocket Housing Authority
01.2001 - 01.2006
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events
- Ordered and distributed office supplies while adhering to a fixed office budget
- Managed office supplies
- Answered and managed incoming and outgoing calls while recording accurate messages
- Opened and properly distributed incoming mail
- Helped distribute employee notices and mail around the office
Education
Bachelor of Science - Psychology
Johnson & Wales University
Providence, RI01.2008
Skills
- Fluent in Spanish
- Culturally-sensitive
- Organized
- Interpersonal and Communication Skills
- Fair Housing Regulations
- Substance abuse awareness
- Property Management
- Problem-Solving
- Legal Compliance
- Dependable and Responsible
- Mental Health Support
Certification
- [Certified Resident Services Coordinator] [RISCC] [2019-Present]
- Certified in National Standards for the Physical Inspection of Real Estate (NSPIRE) Inspections [HUD] [July 2024]
Timeline
Certified Resident Services Coordinator
Property Advisory Group
04.2018 - Current
Social Worker
Elmwood Adult Day Health Care
04.2013 - 04.2018
Buyer Administrator
JEM Electronics
08.2008 - 10.2012
Customer Service
Old Navy
06.2007 - 09.2008
Customer Service Manager
The Maids Home Services
08.2006 - 04.2007
Assistant to Assistant Executive Director
Woonsocket Housing Authority
01.2001 - 01.2006
Bachelor of Science - Psychology
Johnson & Wales University
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