Denisse Alaniz
tulsa
Summary
Dynamic manager with a proven track record at Hal Smith Restaurant Group, excelling in employee training and conflict resolution. Enhanced customer satisfaction through effective communication and streamlined processes, reducing food waste significantly. Skilled in project management and inventory oversight, fostering a productive and safe work environment for staff and patrons alike.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager
Hal Smith Restaurant Group
09.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
Shift Leader
Redrock Canyon Grill
06.2019 - 09.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Host
Redrock Canyon Grill
05.2017 - 06.2019
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Bachelor of Science - Multidisciplinary | Minor in Psychology
Oklahoma State University
Stillwater, OK05-2024
Associate of Science - Enterprise Development
Tulsa Community College
Tulsa, OK12-2021
Skills
- Employee training
- Project management
- Inventory management
- Customer service
- Conflict resolution
- Time management
Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association.
- CPR/AED Certification
Languages
Spanish
Native or Bilingual
Manager of the Quarter [ Qrt 4 2024]
A recognition that was given to mangers that have exhibited great leadership skills and passion in their
job performance
Timeline
Manager
Hal Smith Restaurant Group
09.2022 - Current
Shift Leader
Redrock Canyon Grill
06.2019 - 09.2022
Host
Redrock Canyon Grill
05.2017 - 06.2019
Bachelor of Science - Multidisciplinary | Minor in Psychology
Oklahoma State University
Associate of Science - Enterprise Development
Tulsa Community College
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