Summary
Overview
Work History
Education
Skills
Timeline
Referances
Generic

Denisse Alatorre

Tukwila,WA

Summary

Dynamic Community Health Worker with a proven track record at SeaMar Community Health Center, adept at enhancing patient access to healthcare services through effective outreach and advocacy. Bilingual in Spanish, I excel in communication and problem-solving, successfully reducing hospital readmission rates and improving client satisfaction through tailored care plans and community resource coordination.

Professional with solid background in community health and wellness. Demonstrates strong ability to engage with diverse populations, provide education, and support health initiatives. Skilled in team collaboration, adaptable to changing needs, and consistently achieves impactful outcomes. Known for effective communication, problem-solving, and empathy in delivering patient-centered care.

Experienced with community outreach and public health education, providing vital support to improve community well-being. Utilizes strong communication and interpersonal skills to engage and educate diverse populations. Knowledge of local healthcare resources and systems ensures comprehensive and accessible health services for all community members.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Overview

14
14
years of professional experience

Work History

Community Health Worker

SeaMar Community Healh Center
03.2015 - 03.2025
  • Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
  • Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
  • Addressed patient concerns and provided support to vulnerable demographics.
  • Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring the delivery of quality services to clients.
  • Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
  • Promoted access to healthcare services for underprivileged populations through community outreach efforts.
  • Facilitated health screenings with follow-up care to target specific issues.
  • Conducted home visits to assess living conditions, provided recommendations for safety improvements and connected clients with resources as needed.
  • Explained required eligibility applications to patients and helped complete applications for services.
  • Mediated communication between healthcare providers and clients, facilitating better understanding of medical information and treatment plans.
  • Monitored and documented participants' progress toward individualized health goals.
  • Developed educational materials tailored to specific population needs, ensuring clarity and relevance for maximum impact on public health initiatives.
  • Case Load 80
  • Created and distributed health-related education materials to improve program awareness.
  • Streamlined referral processes to community resources, reducing wait times for clients in need of specialized services.
  • Advocated for patients' rights and access to healthcare services, enhancing patient satisfaction and trust in health care systems.
  • Reduced hospital readmission rates by providing comprehensive post-discharge support and follow-up care.
  • Provided crisis intervention services to individuals experiencing mental health emergencies, connecting them with appropriate care resources.
  • Weekly Meetings to Review Patient Cases.
  • Coordinate Ob Meeting Monthly with Medical providers.
  • Connect with OB Providers.
  • Hospital Information.
  • Connect with Birth Classes,Doula Services, Breast Feeding Support, Parenting Classes.
  • DV Cases.
  • Human Trafficking.
  • CPS Repost.
  • Help Patients to Connect with Shelters.
  • Insurance Verification
  • Epic
  • Help Patients To Apply for Food Benefits.
  • Birth Certificates Request.
  • Rent Assistance Resources.

WIC Certifier Nutritionist

SeaMar Communtiy Health Center
04.2014 - 03.2015
  • Educated clients on the importance of proper nutrition and provided guidance for making healthier food choices.
  • Assessed the nutritional needs of special populations, such as pregnant women or older adults, and provided tailored recommendations for optimal health maintenance.
  • Monitored client progress and adjusted nutrition plans as needed, ensuring optimal results and satisfaction.
  • Conducted nutritional assessments and identified areas for improvement, resulting in better health outcomes for clients.
  • Developed educational materials and conducted workshops promoting healthy eating habits and disease prevention through proper nutrition.
  • Breast Feeding Support
  • Documented clinical findings and entered pertinent health data for processing, recordkeeping, and use by other medical professionals.
  • Monitored patient progress and documented nutritional information in patient charts and records.

Call Center Representative

SeaMar Community Health Center
03.2013 - 03.2013
  • Maintained a high degree of professionalism and empathy during difficult calls, providing emotional support to distressed patients while addressing their concerns.
  • Maintained accurate patient records with diligent data entry and effective communication with healthcare professionals.
  • Improved patient satisfaction by efficiently handling inbound calls and addressing their medical concerns.
  • Prioritized urgent matters while multitasking, ensuring that critical issues were addressed promptly and accurately.
  • Demonstrated adaptability by quickly learning new software systems used for managing patient accounts and medical information.
  • Coordinated care among multiple departments, facilitating seamless patient experiences across various specialties within the practice.
  • Navigated various healthcare databases to obtain necessary information for assisting patients with medical inquiries or appointment requests.
  • Trained staff on operating procedures and company services.
  • Referrals.
  • Medication Request.
  • Insurance Verification.

Insurance Agent Assistant

Doug Jones State Farm
04.2011 - 03.2013
  • Enhanced client satisfaction by providing exceptional customer service and addressing inquiries promptly.
  • Improved internal communication within the agency by creating detailed reports on client interactions for management review.
  • Supported insurance agents in closing deals with thorough research on prospective clients'' needs and preferences.
  • Organized training sessions for new assistants to ensure they were well-prepared to support insurance agents effectively.
  • Increased referral business by cultivating relationships with existing clients and requesting referrals when appropriate.
  • Collaborated with fellow assistants to improve overall team performance and share best practices in customer service and sales support.
  • Managed appointment calendars for multiple insurance agents, optimizing their schedules for maximum productivity.
  • Streamlined policy application processes for improved efficiency and reduced paperwork errors.
  • Identified opportunities for cross-selling additional insurance products based on comprehensive analysis of clients'' needs, contributing to upselling success rates among agents.
  • Contributed to increased sales revenue by assisting agents in preparing tailored presentations for potential clients.

Education

High School Diploma -

Renton Technical College
Renton, WA
10-2024

Skills

  • Organized and detail oriented
  • Schedule management
  • Team assignments
  • Community-based resources
  • HIPAA guidelines
  • Public outreach
  • Referral coordination
  • Service coordination
  • Care plan development
  • Assignment management
  • First aid training
  • Bilingual in Spanish
  • Microsoft office proficiency
  • CPR and first aid
  • Problem-solving
  • Health service referrals
  • Excellent communication

Timeline

Community Health Worker

SeaMar Community Healh Center
03.2015 - 03.2025

WIC Certifier Nutritionist

SeaMar Communtiy Health Center
04.2014 - 03.2015

Call Center Representative

SeaMar Community Health Center
03.2013 - 03.2013

Insurance Agent Assistant

Doug Jones State Farm
04.2011 - 03.2013

High School Diploma -

Renton Technical College

Referances

Cleotilde Pena Social Service Specilist 

206-462-9675

cleojune3@yahoo.com 

Erika Cadena WIC Supervisor

206-434-7740

Eduardo De la Cruz 

206-376-8325 

eduadod@nhwa.org

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Denisse Alatorre