Denisse Altamirano
Austin,Tx
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Assembler
Tesla
Austinburg, TX
10.2023 - 04.2024
- Assembled components to form sub-assemblies and assemblies, using hand tools and power tools.
- Tested finished products for quality assurance purposes.
- Adhered to all company policies and safety regulations while performing work duties.
- Communicated effectively with other team members regarding progress on tasks.
- Assisted co-workers with difficult tasks when necessary.
- Provided feedback to supervisors about ways to improve the assembly process.
- Inspected finished parts and components to enforce QA standards and uncover defects prior to packaging.
Sales Associate
Coach
Austin, Texas
10.2022 - 03.2024
- Worked with fellow sales team members to achieve group targets.
- Developed trusting relationships with customers by making personal connections.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Assembled components to form sub-assemblies and assemblies, using hand tools and power tools.
- Tested finished products for quality assurance purposes.
- Inspected parts for defects or deviations from standards.
- Communicated effectively with other team members regarding progress on tasks.
- Assisted co-workers with difficult tasks when necessary.
Spyglass — Assistant Manager
Thom's Market
Austin, TX
08.2020 - 11.2022
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Assessed floor display to restock merchandise.
- Removed expired and overripe items to provide freshest options and eliminate health risks.
Assembler
Applied Materials
Austin, TX
08.2021 - 07.2022
- Specializes in semiconductors
- Focus on utilizing routine work orders, schematics, wiring diagrams, parts and wire lists, written and/or verbal instructions to build, repair and/or test.
- Computer skills were a necessity for achieving our project by inputting computer data such as labor details, work expenses and troubleshooting to improve our assembly process.
- Worked closely with team members to deliver project requirements, developed solutions and meet deadlines.
- Checked robotics system designs for conformance to quality control and safety standards.
Hairdresser
Happy Salon
Austin, TX
08.2018 - 08.2020
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Style and designed traditional and contemporary hairstyles fo men and women.
- Maintain monthly sales goals while motivating exceptional team performance
- Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
Education
Associates - Business Administration
Austin Community College
06.2020
High School Diploma -
Lyndon B Johnson High School
06.2018
Skills
- Drilling and Tapping Skills
- Crane and Hoist Equipment Operation
- Interpretation of Blueprints, Wiring Diagrams and Drawings
- Problem-Solving
- Safe Equipment Operations
- Networking Events
- Product and Service Promotion
- Customer Service
- Multitasking and Prioritization
Certification
- Certified Learn2serve Food Handler- 2020
- Certified TABC Seller Training - 2020
- Licensed Cosmetologist - 2018
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
General Assembler
Tesla
10.2023 - 04.2024
Sales Associate
Coach
10.2022 - 03.2024
Assembler
Applied Materials
08.2021 - 07.2022
Spyglass — Assistant Manager
Thom's Market
08.2020 - 11.2022
Hairdresser
Happy Salon
08.2018 - 08.2020
Associates - Business Administration
Austin Community College
High School Diploma -
Lyndon B Johnson High School