Denisse Becerril
Learning And Development
Colorado Springs,CO
Summary
Accomplished Training Specialist well-versed in selecting trainers, curriculum and course plans to achieve demanding training objectives. Effective at leading courses on diverse topics. Prepared to offer 8 years of progressive training experience and take on challenging new role.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Global Review Coordinator (Contract)
Capital Group
10.2022 - 04.2023
- Supported the Investment Group Resource Management Team in the administration of annual performance review process for the Investment Group Assistants
- Primary responsibilities include meeting transcription, editing documents, tracking of performance data and documents and administrative support for the senior managers on the team
- Frequently communicated with both admin assistants and investment professionals
- Built Excel workbooks for data collection and reporting of confidential employee information while exercising good judgment and maintaining confidentiality
- Frequently followed up with associates /upper management, gathered and distributed confidential documents while acting as an initial point of contact for HR-related questions.
Front Desk Supervisor/ Trainer
DOUBLETREE SUITES BY HILTON
08.2016 - 01.2023
- In charge of onboarding over 10 front desk new hires and providing training
- Design training material and facilitate trainings and orientations
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Customer service advocate-Guest relations
- Handle customer complaints and VIP guests
- In charge of achieving monthly HHonors enrollments 25+ per agent
- Administrative Assistant- Completed various reports and paperwork prepared for group arrivals.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
HR Learning & Development (Contract)
MAZDA NORTH AMERICAN OPERATIONS
08.2019 - 06.2021
- Supporting efforts to provide a Premium Onboarding Experience
- Managed and facilitated new employee orientation training process for more than 20 employees each year.
- Created and designed training materials and resources related to leadership, culture, PMP goal setting, & D&I/ DEI
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Created Excel workbooks for data collection and reporting
- Collaborated with other teams within HR to launch a new LMS (Workday) to the company and then handled training launches in the LMS
- Assisted with tasks associated with COVID-19 return-to-work efforts; collecting, analyzing, approving, archiving requests to go onsite.
- Coordinated technical training and personal development classes for staff members.
HR Onboarding Assistant (Contract)
STAFFREHAB
08.2018 - 11.2018
- Responsibilities included onboarding with daily administrative duties with the HR department
- These consisted of correspondence with the candidates via phone and email, collected credentialing documents and process onboarding for candidates once hired.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Project Manager/ Trainer
SAPPHIRE CHANDELIER
05.2017 - 02.2018
- Compiled and organized all project documentation at the time of project award
- Managed review/ revision/ approval processes to ensure achievement of communication and business goals/ objectives of projects ranging from $25,000 to $1 million
- Interact with customers to identify and define project requirements, scope and objectives
- Prepare reports on project status for all stakeholders
- Updated the CRM-QuickBase.
- Met project deadlines without sacrificing build quality or workplace safety.
Behavior Therapist
CALIFORNIA PSYCHCARE
07.2015 - 02.2017
- Implemented Behavioral Learning Programs to teach young children a variety of self-help skills, social skills, verbal skills, and coping mechanisms
- Parent consulting sessions.
- Administered therapy and applied behavioral analysis techniques in school, home and community to facilitate client treatment plan.
- Created and designed individualized behavioral interventions to promote positive behaviors and prevent problems.
Education
Master of Arts - Industrial And Organizational Psychology
Grand Canyon University
Phoenix, AZ 05.2020 - Current
Psychology BA - Psychology
California State University, Fullerton
Fullerton, CA 06.2010 - 01.2015
Skills
Timeline
Global Review Coordinator (Contract)
Capital Group
10.2022 - 04.2023
Master of Arts - Industrial And Organizational Psychology
Grand Canyon University
05.2020 - Current
HR Learning & Development (Contract)
MAZDA NORTH AMERICAN OPERATIONS
08.2019 - 06.2021
HR Onboarding Assistant (Contract)
STAFFREHAB
08.2018 - 11.2018
Project Manager/ Trainer
SAPPHIRE CHANDELIER
05.2017 - 02.2018
Front Desk Supervisor/ Trainer
DOUBLETREE SUITES BY HILTON
08.2016 - 01.2023
Behavior Therapist
CALIFORNIA PSYCHCARE
07.2015 - 02.2017
Psychology BA - Psychology
California State University, Fullerton
06.2010 - 01.2015