Denisse Gonzalez
Bluffdale,UT
Summary
Detail-oriented Office Manager and Assistant Store Manager with extensive experience handling sensitive information, maintaining financial records, and enhancing team productivity. Skilled in customer service, inventory control, and employee supervision, bringing strong organizational and problem-solving abilities to advance operational efficiency and customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Manager
Air Pro UT
11.2022 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Managed and optimized social media platforms, resulting in increased brand awareness and engagement.
- Maintained organized appointment schedule for technicians
Assistant Store Manager
Elektra Inc
01.2014 - 02.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reported issues to higher management with great detail.
- Implemented efficient inventory control system resulting in
- increased accuracy and reduced stock discrepancies.
- Managed credit department operations.
Education
High School Diploma -
Woods Cross High School
Woods Cross, UT05.2008
Skills
- Customer Service
- Office Management
- Organizational Skills
- Customer Relations
- Scheduling and calendar management
- Administrative Support
- Credit and collections
- Teamwork and Collaboration
- Goal Setting
- Inventory Control
- Employee Supervision
- Staff Training
Certification
Mater Makeup Artistry (currently studying)
Cosmetology
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
Air Pro UT
11.2022 - Current
Assistant Store Manager
Elektra Inc
01.2014 - 02.2022
High School Diploma -
Woods Cross High School
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