Denisse Bonham
Gold Canyon,AZ
Summary
Results-Driven Professional Specializing in Productivity Optimization, Team Leadership, and Strategic Planning | Proven Track Record in Delivering Positive Outcomes for Stakeholders | Strong Communication and Relationship Building Skills | Graduate Student Seeking to Advance Business Acumen and Interpersonal Skills.
Overview
12
12
years of professional experience
Work History
Operations Manager
VET CONNECT USA
Boca Raton, FL
01.2020 - 01.2021
- Recruited directly by a venture capitalist investor to lead all operations, finance, and marketing activities for a startup organization centered on helping veterans understand, navigate, and receive benefits
- Handle team building, employee relations, sales, marketing, IT oversight, client relations, record keeping, operations planning, and fiscal management
- Leveraged health insurance and veteran’s benefits knowledge, business acumen, and entrepreneurial spirit to help launch a thriving company
- Trained and supervised a team of five sales associates, focusing on creating and maintaining relationships with home health agencies, assisted living facilities, 55+ senior communities, and health care professionals
Patient Access Advocate
COVANCE MARKET ACCESS | LABCORP
San Diego, CA
12.2013 - 12.2017
- Exceeded score call goals 100% of the time and helped to boost customer satisfaction
- Managed the full lifecycle of service for patients for a global organization
- Served as the primary contact to patients, healthcare providers, pharmacies, and field reimbursement personnel
- Built solid working relationships with all stakeholders and provided proactive case management for patients needing autoimmune, rare disease, and oncology treatments
Sales Associate
LIVING SPACES FURNITURE
San Diego, CA
06.2013 - 11.2013
- Provided relevant design advice, product knowledge, and product recommendations
- Presented customized room designs, including sample fabrics, furniture, tables, and accessories
- Determined guests' goals and requirements of their design project according to their budgets.
Designer Assistant
MP DESIGNS
San Diego, CA
01.2011 - 05.2013
- Utilized SketchUp and 3D rendering tools to create presentations for residential and commercial projects
- Participated in project coordination meetings and construction site visits
- Performed site surveys to obtain existing building conditions
- Proposed and selected interior finishing materials, furnishings, and color schemes for finish board presentations.
Junior Architect
PROHASA, CONSTRUCTION FIRM
BC, MEXICO
08.2008 - 04.2010
- Utilized AutoCAD to create construction plans and concept layouts for incoming projects
- Created 3D rendering models to depict designs according to specifications
- Facilitated verbal and written communication regarding current projects between the management team, subcontractors, and suppliers
- Set foundation for upcoming projects by assisting supervisor with land surveying and verification of field conditions.
Education
Bachelor of Arts, Architecture -
Instituto Tecnologico de Tijuana
01.2008
Skills
- Data Analysis & Reporting
- Team Building & Managing
- Revenue & Sales Growth
- Customer Support
- Growth Planning for Startups
- Bilingual (English & Spanish)
- Microsoft Office Suite (SharePoint, Word, Excel, PowerPoint, Outlook, Publisher, and Access)
- Salesforce
- Siebel CRM
- QuickBooks
- Google Suite
- AutoCAD
- SketchUp
Languages
Spanish
Native/ Bilingual
Timeline
Operations Manager
VET CONNECT USA
01.2020 - 01.2021
Patient Access Advocate
COVANCE MARKET ACCESS | LABCORP
12.2013 - 12.2017
Sales Associate
LIVING SPACES FURNITURE
06.2013 - 11.2013
Designer Assistant
MP DESIGNS
01.2011 - 05.2013
Junior Architect
PROHASA, CONSTRUCTION FIRM
08.2008 - 04.2010
Bachelor of Arts, Architecture -
Instituto Tecnologico de Tijuana
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