DENISSE BORJA
Greenbelt,MD
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices. Resourceful and experienced worker offering expertise in customer service. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Registration Coordinator
Holy Cross Health Center Aspen
02.2020 - Current
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services
- Responsible for obtaining documentation for Montgomery Cares/DHHS cases
- Maintained confidentiality of patient data and condition to safeguard health information
- Delivered excellent patient experiences and direct care
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication
- Managed, developed and trained staff, established and monitored goals
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures
- Scheduling appointments, checking in and out appointments in person or via telehealth
- Posted payments to accounts and maintained records
- Collecting information about patient insurance coverage, medical history and need for emergency care
- Handled complaints and questions, and re-directed calls to other team members
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
- Assisted coworkers and staff members with special tasks on daily basis
- Complied with HIPAA guidelines and regulations for confidential patient data
- Assisted patients with understanding personalized insurance coverage and benefits
- Verified patient insurance eligibility and entered patient information into system
Administrative Assistant
Providence Care INC
12.2020 - 01.2021
- Maintain polite and professional communication via phone, e-mail, and mail
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Executed record filing system to improve document organization and management
- Scheduled office meetings and client appointments for staff teams
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Assisted development and implementation of new administrative procedures
- Assisted coworkers and staff members with special tasks on daily basis
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
Accounts Payable and Receivable Clerk
UniFirst Corporation
08.2016 - 11.2018
- Performing administrative and clerical tasks, such as data entry, preparing invoices, sending bill reminders, filing paperwork, and contacting clients to discuss their accounts
- Maintained account accuracy by reviewing and reconciling checks monthly
- Handled day-to-day accounting processes to drive financial accuracy
- Supported management by processing invoices and documents with consistent on-time delivery
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers
- Reviewed vendor invoices for appropriate documentation and validity prior to payment
- Prepared monthly reports of accounts receivable and accounts payable for management review
- Matched invoices to purchase orders for proper documentation and to facilitate payment
- Managed collections and follow-up on past-due accounts to speed up payments and minimize risk
- Managed electronic payment systems to streamline payment processes and reduce errors
- Performed daily bank reconciliations, detecting and resolving discrepancies between bank statements and company records
- Assisted with annual audit, confirming accurate reconciliation of all accounts
Kitchen /Customer Service Cashier
Merzi Restaurant
06.2015 - 08.2016
- Resolved customer complaints and maintained clean and tidy checkout area
- Met customer service goals and exceeded customer expectations
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store
- Utilized POS system to handle customer cash and credit card transactions
- Utilized various software applications to process customer orders
Executive Office Assistant
MPI Printing
02.2013 - 06.2015
- Completed clerical tasks such as filing, copying, and distributing mail
- Interacted with customers by phone, email, or in-person to provide information
- Maintained and updated office records, both digital and physical
- Ordered office supplies and kept office stocked with needed resources to operate smoothly
- Delivered clerical support by handling range of routine and special requirements
- Handled confidential and sensitive information with discretion and tact
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time
- Employed design fundamentals when selecting typography, composition, layout, and color in design work
- Developed creative design for print materials, brochures, banners, and signs
Production Worker
Unique Thrift Store
09.2012 - 02.2013
- Followed safety procedures and guidelines to maintain safe working environments
- Used equipment properly to avoid workplace hazards or injuries
- Resolved issues quickly to maintain productivity goals
- Organized work to meet demanding production goals
- Participated in regular meetings with team members to discuss production updates
- Met production targets and tight deadlines by collaborating closely with team members
- Inspected finished products for quality and adherence to customer specifications
- Collaborated with other departments to optimize production workflows
Education
Penn Foster High School
Scranton, PA2019
CNA -
GNA Cadia Healthcare
Hyattsville, MD2019
INTECAP
2011
Skills
- Customer Service Skills
- Adobe InDesign CC, CorelDRAW X4 & X7, Adobe PageMaker 7, All Microsoft Programs, Boston AML
- Nextgen, Healthquest, EPIC, Revenue Provider Advisor (RPA), EVS
- Patient Registration
- Registration Paperwork
- Regulatory Compliance
- Microsoft Office
- Administrative Duties
- Bookkeeping Operations
- Assessment Software
- Investigating Discrepancies
- Financial Counseling
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Providence Care INC
12.2020 - 01.2021
Registration Coordinator
Holy Cross Health Center Aspen
02.2020 - Current
Accounts Payable and Receivable Clerk
UniFirst Corporation
08.2016 - 11.2018
Kitchen /Customer Service Cashier
Merzi Restaurant
06.2015 - 08.2016
Executive Office Assistant
MPI Printing
02.2013 - 06.2015
Production Worker
Unique Thrift Store
09.2012 - 02.2013
Penn Foster High School
CNA -
GNA Cadia Healthcare
INTECAP
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