Summary
Overview
Work History
Education
Skills
Language
Timeline
Generic

Denisse Burciaga

Chandler,AZ

Summary

I am a dedicated Individual with Customer Service Skills, who’s Reliable and Responsible ,

Hard-worker and passionate job seeker with strong organizational skills ,

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Receptionist/Operations Traveler

Modern Industries
11.2021 - Current


  • Maintaining employees files
  • Strong technical skill
  • Office skills
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Corresponded with clients through email, telephone, or postal mail.
  • Expedited visitor check-in process by maintaining an updated sign-in sheet and issuing visitor badges as needed.
  • Managed inventory levels for office supplies, placing orders when necessary to avoid shortages or delays.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Maintained visitor log for entering and leaving facility for security purposes.

Cleanroom Technician

Auer Precision
03.2021 - 05.2021
  • I worked in the medical manufacturing department in Class 1000 cleanrooms assembling a variety of medical components (multi-layer home diagnostic test strips), and worked alongside UR Robots, under strict medical guidelines per ISO 13485/9001
  • I have also Operated lasers and various measuring equipment and ran automated packaging stations
  • I am familiar with Heat Sealers and Desiccants to help preserve medical components

Management

Habanero’s Mexican Restaurant
10.2019 - 08.2020


  • Compiled sales and service reports for management review.
  • Optimized territory management processes by implementing efficient routing schedules for improved time management and resource allocation.
  • Contributed to inventory management by reporting low supplies of cleaning agents and dishware to management.
  • Utilized approved behavior management strategies to maintain discipline.
  • Communicated customer requests or comments promptly to management.
  • Oversaw recruitment, hiring, development and position management.

Front Desk Clerk

Quality Americana Hotel
04.2018 - 11.2018
  • Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
  • Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
  • Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
  • Provided exceptional customer service for a positive guest experience, resulting in repeat business.
  • Collected room deposits, fees, and payments.
  • Collaborated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
  • Contributed to team goals by maintaining a positive attitude and supporting coworkers during busy periods or challenging situations.
  • Stayed knowledgeable about hotel services, local attractions, and events to provide accurate information to guests upon request.
  • Streamlined check-in and checkout processes to improve efficiency and reduce wait times.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.

Cashier, Sales, Sales Associate

Pilot Travel Center
05.2017 - 02.2018
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Managed inventory to ensure product availability, contributing to uptick in sales.

Education

High School Diploma -

Sandford School Board
03.2012

Skills

  • Management Experience
  • Sales Associate
  • Customer Service
  • Clover System
  • Computer Skills
  • Medical clean room experience
  • ISO 9001 /QS-13485
  • Bilingual in Spanish

Language

Bilingual Spanish and English

Timeline

Receptionist/Operations Traveler

Modern Industries
11.2021 - Current

Cleanroom Technician

Auer Precision
03.2021 - 05.2021

Management

Habanero’s Mexican Restaurant
10.2019 - 08.2020

Front Desk Clerk

Quality Americana Hotel
04.2018 - 11.2018

Cashier, Sales, Sales Associate

Pilot Travel Center
05.2017 - 02.2018

High School Diploma -

Sandford School Board
Denisse Burciaga