Summary

Overview

Work History

Education

Skills

Language

Timeline

Denisse Burciaga

Chandler,AZ

Summary

I am a dedicated Individual with Customer Service Skills, who’s Reliable and Responsible ,

Hard-worker and passionate job seeker with strong organizational skills ,

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

years of professional experience

Work History

Receptionist/Operations Traveler

Modern Industries

11.2021 - Current

Maintaining employees files
Strong technical skill
Office skills
Kept reception area clean and neat to give visitors positive first impression.
Answered phone promptly and directed incoming calls to correct offices.
Corresponded with clients through email, telephone, or postal mail.
Expedited visitor check-in process by maintaining an updated sign-in sheet and issuing visitor badges as needed.
Managed inventory levels for office supplies, placing orders when necessary to avoid shortages or delays.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Maintained visitor log for entering and leaving facility for security purposes.

Cleanroom Technician

Auer Precision

03.2021 - 05.2021

I worked in the medical manufacturing department in Class 1000 cleanrooms assembling a variety of medical components (multi-layer home diagnostic test strips), and worked alongside UR Robots, under strict medical guidelines per ISO 13485/9001
I have also Operated lasers and various measuring equipment and ran automated packaging stations
I am familiar with Heat Sealers and Desiccants to help preserve medical components

Management

Habanero’s Mexican Restaurant

10.2019 - 08.2020

Compiled sales and service reports for management review.
Optimized territory management processes by implementing efficient routing schedules for improved time management and resource allocation.
Contributed to inventory management by reporting low supplies of cleaning agents and dishware to management.
Utilized approved behavior management strategies to maintain discipline.
Communicated customer requests or comments promptly to management.
Oversaw recruitment, hiring, development and position management.

Front Desk Clerk

Quality Americana Hotel

04.2018 - 11.2018

Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
Provided exceptional customer service for a positive guest experience, resulting in repeat business.
Collected room deposits, fees, and payments.
Collaborated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
Contributed to team goals by maintaining a positive attitude and supporting coworkers during busy periods or challenging situations.
Stayed knowledgeable about hotel services, local attractions, and events to provide accurate information to guests upon request.
Streamlined check-in and checkout processes to improve efficiency and reduce wait times.
Answered customer telephone calls promptly and appropriately handled needs.
Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.

Cashier, Sales, Sales Associate

Pilot Travel Center

05.2017 - 02.2018

Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Restocked and organized merchandise in front lanes.
Assisted customers with returns, refunds and resolving transaction issues.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Managed inventory to ensure product availability, contributing to uptick in sales.