Denisse Chu
Tucson,AZ
Summary
Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry, and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
21
21
years of professional experience
Work History
Human Resources Assistant
Tucson Unified School District
09.2024 - Current
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Organized new employee orientation schedules for new hires.
- Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Organized team-building events, boosting morale and fostering collaborative work environment.
- Participated in job fairs to recruit new talent.
Lead Patient Care Coordinator
Golden Bear Physical Therapy
03.2020 - 08.2024
- Boosted patient satisfaction by addressing concerns promptly and resolving issues in a timely manner.
- Increased staff productivity by coordinating schedules, delegating tasks, and monitoring performance metrics regularly.
- Promoted a positive work environment through open lines of communication, regular feedback sessions, and team-building activities.
- . Fostered a culture of teamwork, accountability, and continuous learning among the Patient Care Coordination team.
- . Supported clinical staff in providing exceptional care through seamless coordination of appointments, referrals, tests, and follow-up visits.
- Ensured compliance with HIPAA regulations by training staff on privacy policies and overseeing proper handling of sensitive patient data.
- Managed high call volumes efficiently, triaging calls effectively and directing them to appropriate personnel as needed.
- Optimized insurance claims processing by maintaining accurate and up-to-date patient information in electronic health records.
- Trained new Patient Care Coordinators to ensure consistent quality of service across the team.
- Maintained a high level of customer service while managing difficult situations or disputes involving patients or family members.
- Enhanced patient care by implementing efficient scheduling and coordination processes.
- Reduced administrative errors by implementing standardized documentation procedures for patient records.
- Communicated with patients, ensuring that medical information was kept private.
- Discussed medical histories with patients in effort to provide most effective medical advice.
Intake Manager
Bodycentral Physical Therapy
10.2012 - 02.2020
- Addressed any concerns or issues that arose during the intake process promptly, demonstrating commitment to client satisfaction and effective problem resolution skills.
- Collaborated with other managers to develop strategies for improving overall organizational performance related to client intakes.
- Served as a subject matter expert within the organization on matters related to intake management, providing guidance and support to colleagues as needed.
- Led a team of intake coordinators, ensuring all tasks were completed accurately and on time to meet organizational goals.
- Developed training materials for new staff, ensuring consistency in knowledge and understanding of the intake process.
- Streamlined the intake process by implementing new protocols and procedures, resulting in increased efficiency and client satisfaction.
- Conducted regular internal audits to ensure adherence to established policies and procedures within the intake department.
- Established productive relationships with external partners such as healthcare providers, insurance companies, and community organizations to facilitate smooth client transitions into our services.
- Enhanced client experience with timely follow-ups and comprehensive documentation of their needs and concerns.
- Improved communication between departments by developing and implementing a centralized intake management system.
- Analyzed data to identify trends and areas for improvement within the intake department, leading to increased effectiveness.
- Conducted regular performance evaluations for intake team members, providing constructive feedback and identifying opportunities for professional development.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Assistant Store Manager
Perfumania
12.2004 - 11.2010
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted in recruiting, hiring and training of team members.
Education
Amphitheater High School
Tucson, AZAssociate in Physical Therapy -
Carrington College
Tucson, AZSkills
- Administrative skills
- Office administration
- Payroll processing
- Maintaining files
- Microsoft office and docusign
- Scheduling
- Team player
- Human resources support
- Onboarding coordination
- Recruitment
- Administrative support
- Problem-solving
- Data entry
- Office organization
- Personnel documentation verification
- Relationship building
- Records maintenance
- Employee data record keeping
- New employee orientation
Languages
Spanish
Native or Bilingual
Timeline
Human Resources Assistant
Tucson Unified School District
09.2024 - Current
Lead Patient Care Coordinator
Golden Bear Physical Therapy
03.2020 - 08.2024
Intake Manager
Bodycentral Physical Therapy
10.2012 - 02.2020
Assistant Store Manager
Perfumania
12.2004 - 11.2010
Amphitheater High School
Associate in Physical Therapy -
Carrington College
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