DENISSE FERRER
Administrative Supervisor
Bensenville,IL
Summary
Self-motivated Supervisor brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
13
13
years of professional experience
1
1
Language
Work History
Administrative Supervisor
Lutheran General Hospital
Park Ridge, IL
11.2019 - Current
- Handle day to day operations to ensure clinic runs smooth and efficient.
- Delivered performance reviews, recommending additional training or advancements.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Recruited, hired, trained and supervised staff of 19 and implemented mentoring program that offered positive employee engagement.
- Developed and implemented office management procedures to increasing training team productivity and accuracy.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Interceded between employees during arguments and diffused tense situations.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Monitored front areas so that questions could be promptly addressed.
- Completed bi-weekly payroll for 19 employees.
- Supervised 19 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Cardiology Practice Assistant
Lutheran General Hospital, Advocate Medical
Park Ridge, IL
07.2014 - 11.2019
- Schedule patients for procedures needed after they complete their visit with the physicians
- Discuss necessary information with patients and make sure all questions are answered
- Provide patients with their order(s) for any pre-operative tests needed prior to surgical procedure
- Verify insurance coverage and obtain any authorizations, if needed
- Add surgical procedures to physicians’ daily schedules
- Verify that there are no discrepancies in the schedule
- Monitor and follow up with patients regarding pre-operative testing and obtain results for physicians to review
- Once all needed pre-operative testing results are obtained, I create a packet and fax all documents to the hospital
- Additionally, I also check the schedule daily and obtain authorization for all patients having a nuclear stress test and echocardiogram.
Patient Access Coordinator
Rush University Medical Center
Chicago, IL
06.2012 - 07.2014
- Schedule all procedures for patients
- After patients meet with the physicians, I meet with them and give them all the corresponding details
- I also contact insurance companies to verify coverage and obtain any authorizations, if needed
- I follow-up with patients to make sure all pre-operative testing are completed and results have been received prior to procedure date
- Packets would be put together with the patients’ information as well as pre-operative testing results and sent to the hospital
- Update physician calendars to include their daily procedures plus all meetings and scheduled time off.
Patient Representative
Midwest Orthopaedics
Rush Chicago, IL
11.2009 - 05.2012
- Schedule MRI and CT scans for patients
- Manage the front desk and check patients in and out
- Verify insurance coverage and obtain authorization for MRI or CT procedures
- Ensure after 48 hours that all procedure readings have been posted properly in the patients’ individual charts
- Prepare charts for the following business day.
Education
Diploma - undefined
Olympia College
Diploma - General Studies
Edwin G. Foreman High School
Skills
EMR, Mysis System, Ecare, ICD10-CM, CPT, EPIC, Medical and Insurance Terminology, Microsoft Word, Excel
PowerPoint, Outlook, operate a ten-key calculatorCustomer service experience and the ability to work well with others in a public settingWorkflow planning
Policy and procedure modification
Relationship building
Staff scheduling procedures
Meeting coordination
Schedule Management
Timeline
Administrative Supervisor
Lutheran General Hospital
11.2019 - Current
Cardiology Practice Assistant
Lutheran General Hospital, Advocate Medical
07.2014 - 11.2019
Patient Access Coordinator
Rush University Medical Center
06.2012 - 07.2014
Patient Representative
Midwest Orthopaedics
11.2009 - 05.2012
Diploma - undefined
Olympia College
Diploma - General Studies
Edwin G. Foreman High School